|TAC | The Assistant Company
Founded in 2001, TAC is an owner-managed
company with more than 80 employees
and four locations in Hartberg and Vienna,
Austria; Hanover, Germany and Chicago, US.
In 2017, TAC was awarded the first
place in the category “nationally operating
company” in the course of the business competition
for “Austria’s Leading Companies”.
“Reservation Assistant - Spa & Activity
Software” by TAC optimises and simplifies all
processes of modern spa management, such
as reservations, membership management,
employee scheduling, table reservations,
stock control, CRM and billing.
Reservation Assistant offers more than
200 interfaces to external systems such as
PMS and access control, as well as reports
and statistics for measuring performance
and a dashboard providing a quick overview
of a spa’s economic performance.
TAC’s add-ons are innovative tools for
maximising sales revenue and strengthening
In 2016, the all-new TAC Webshop won
the international World Experience Award for
the most user-friendly web design. It integrates sales, appointment bookings, lounger or
table reservations and much more. A uniform
design and intuitive interfaces guarantee quick
transactions via all channels. Digital signage
screens put products and services in the
forefront, using screens in the foyer, spa or
restaurant. Digital Signage represents targeted
advertising on-site and a last-minute push of
available services – without appearing pushy.
TAC’s self-service kiosk machines save
employees time and increase visitor comfort,
as guests can book spa treatments or
loungers on their own and pay by chip.
sense. – TAC’s touch-optimised software
solution in responsive design – can be
used from every available device, including
smartphone, tablet, laptop or PC. It offers an
advanced solution to manage reservations,
and runs on all operating systems without
TAC’s credo “designed to simplify” is
reflected in all products. TAC offers one
platform for all activities.
The software is suitable for all areas of
a modern spa, and customers build their
individual solution including those functions
that best suit their business needs. A skilled
support team is at customers’ disposal 24/7
via phone, e-mail or Skype.
How many spas do you supply?
TAC has 1,200 customers in 54 countries.
La Mamounia; Como Hotels; Rocco Forte
Hotels; Swissotel; Kempinski Hotels & Resorts;
Grand Resort Bad Ragaz; Nivea Spa; Radisson;
Palace Gstaad; The Dolder Grand; Aspria; and
Richmond Nua Wellness-Spa Sapanca.
Where in the world?
54 countries, including the USA, Germany,
Austria, Switzerland, Mexico, Hong Kong,
Morocco, Qatar and the Dominican Republic.
Meet The Top, Spain; ITB Berlin, Germany;
FIBO, Germany; SpaCamp, Germany; Interbad,
Thomas Roessler, managing director;
Guenther Poellabauer, managing director;
Gernot Tobisch, director operations; Bernhard
Rappold, director software development.
What the clients say
“Reservation Assistant helps us manage our
resources efficiently and react flexibly to the
needs of our guests.”
Hakan Balcan, general manager, Richmond Nua Wellness-Spa Sapanca