|TAC | The Assistant Company
Founded in 2001, TAC is an owner-managed
company with more than 90 employees
and four locations: in Vienna and Hartberg,
Austria; Hanover, Germany and Chicago, US.
The TAC software serves several key
markets within the leisure industry:
• Reservation Assistant – Spa & Activity
Software specialises in the unique software
needs of those in the spa industry
• Club Assistant – Membership Software
is focused on the special features of the
• Entry Assistant – Access Control
Software specialises in the needs of the
thermal bath industry.
Reservation Assistant - by TAC
optimises and simplifies all processes
of modern spa management, including
reservations, membership management,
employee scheduling, table reservations,
stock control, CRM and billing.
‘Reservation Assistant’ offers more than
200 interfaces to external systems such as
PMS and access control, as well as reports
and statistics for measuring performance.
An easy-to-navigate dashboard provides
a quick overview of your spa’s economic
TAC’s add-ons are innovative tools
for maximising sales revenue
and strengthening customer satisfaction.
The TAC Webshop integrates sales,
appointment bookings, lounger reservation,
a partner area and much more. The intuitive
design and user-friendly screens offer the
highest flexibility. With Digital Signage, spas
will generate more turnover from guests who
are already on-site.
Furthermore, guests can book
appointments from spa treatments to lounger
reservations at the Self-Service Kiosk and pay
for these by chip.
And with ‘sense.’ – TAC’s cloud-based
software – employees have reservation plans
with them any time, any place on all mobile
TAC’s credo “designed to simplify” is
reflected in all its products. TAC offers
one platform for all activities.
The software is suitable for all areas of
a modern spa, and customers build their
individual solution including those functions
that best suit their business needs.
A skilled support team is at our customers’
disposal 24 hours a day, seven days a week,
via phone, e-mail or Skype.
How many spas do you supply?
TAC has 1,200 customers in 65 countries.
La Mamounia, Rocco Forte Hotels, Swissotel,
Kempinski Hotels & Resorts, Grand Resort
Bad Ragaz, Nivea Spa, Radisson, Palace
Gstaad, The Dolder Grand, Aspria, and
Richmond Nua Wellness-Spa Sapanca.
Where in the world?
65 countries, including the USA, Germany,
Austria, Switzerland, Mexico, Hong Kong,
Morocco, Qatar and the Dominican Republic.
Fitness Expo Vienna; ITB Berlin; FIBO
Cologne; SpaCamp and Interbad Germany
Thomas Roessler, managing director
Guenther Poellabauer, managing director
Gernot Tobisch, director operations
Bernhard Rappold, director software development.
What the clients say
“Reservation Assistant helps us manage
our resources efficiently and react
flexibly to the needs of our guests.”
Hakan Balcan, general manager, Richmond Nua Wellness-Spa Sapanca