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09 Jun 2020
The Lodge at Ashford Castle, Cong, Ireland
10-12 Jun 2020
Centro Citibanamex, Mexico City, Mexico
11 Jun 2020
San Diego Harbor, San Diego, United States
18-20 Jun 2020
Hotel Rikli Balance Hotel, Bled, Slovenia
22 Jun 2020
Worldwide,
22-23 Jun 2020
Waterstone Resort & Marina, Boca Raton, United States
27-29 Jun 2020
Las Vegas Convention Center, Las Vegas, United States
16-17 Jul 2020
Naman Resort, Da Nang, Vietnam
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Company Profile
bbspa&partners s.r.l.
bbspa operates internationally thanks to its large network of partners, with a special focus on [more]
 
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Featured Supplier
RKF Luxury Linen collaborates with CODAGE Paris
RKF Luxury Linen, a creator of the finest linen for spas and cosmetic brands, has announced a new collaboration with French cosmetic brand CODAGE Paris. ... more
Latest news
Webinar roundup: Reopening, sauna science and mental wellness #roundup #webinar #digitalwellness #spaindustry #wellnessindustry
Webinar roundup: Reopening, sauna science and mental wellness
‘No room for error’ during spas reopenings, say Pitsikalis and Ryan @frankpitsikalis @kryan1211 #reopening #spaindustry #wellnessindustry #preparation #hygiene
‘No room for error’ during spas reopenings, say Pitsikalis and Ryan
ISPA announces virtual Spa Reopening Town Hall series @ISpaDoYou #webinarseries #digitalwellness #insight #reopening #spaindustry #wellnessindustry
ISPA announces virtual Spa Reopening Town Hall series
 Surviving and thriving: a GWS masterclass from Cathy Feliciano-Chon @Global_GWS @FinnPartners #webinar #spaindustry #wellnessindustry #resilience #
Surviving and thriving: a GWS masterclass from Cathy Feliciano-Chon
International SPA Association - iSPA
Product news
Oakworks creates medical-grade upholstery covers to protect spa equipment from harsh disinfectants
Oakworks creates medical-grade upholstery covers to protect spa equipment from harsh disinfectants
Himalayan Source responds to COVID-19 with launch of private halotherapy
Himalayan Source responds to COVID-19 with launch of private halotherapy
Comfort Zone outlines its new safety procedures as spas start to reopen
Comfort Zone outlines its new safety procedures as spas start to reopen
Kemitron develops multi-surface disinfectant to support spas reopening after lockdown
Kemitron develops multi-surface disinfectant to support spas reopening after lockdown
Lemi launches specialist hydrotherapy treatment bed
Lemi launches specialist hydrotherapy treatment bed
Natura Bisse reveals 'masterplan' for the neck and décolleté
Natura Bisse reveals 'masterplan' for the neck and décolleté
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Do you have a strong opinion, or disagree with somebody else’s point of view on topics related to the spa industry? If so, Spa Business would love to hear from you. Email your letters, thoughts and suggestions to [email protected]


Are urban spas the new Friday night bar?
Jennifer Findlay, founder, Core Essence
Jennifer Findlay

In Toronto Her Majesty’s Pleasure, a vibrant spa with a mix of beauty services, luxury retail, bar and café, competes with the best restaurants in the city. It’s a prime example of how the modern wellness environment, especially in urban settings, is undergoing rapid transformation. Hotel and day spas in cities and towns are prioritising community and connection over an environment of retreat and isolation. A great alternative to the traditional Friday night bar scene for the growing number of health-focused, teetotal millennials.

As such, signature programming, services and spa experiences are evolving. While treatment room revenue (most notably massage and aesthetic services) remain a critical driver for spa owners and operators, it’s now enhanced and balanced out by opportunity generated via group business. Hydrothermal circuits, such as those offered at Aire Ancient Baths in NYC and Barcelona and Bota Bota in Montreal, Quebec are but three examples. Beyond that, educational workshops, product demonstrations, beauty bars, botox parties, lunch-break and happy-hour express services and so much more are central urban spa menu fixtures.

Design concepts and space planning are changing too. Drawing inspiration from co-working spaces, we’ve seen great success with urban spas sporting a more flexible, open layout that promotes interaction and gathering. A strong food and beverage element can both encourage guests to linger longer and be a meaningful contributor to top and bottom line performance.

Not only are we excited to see this movement revitalise the urban spa market. The rise of social wellness presents a more fulfilling way to gather with friends, to learn and grow, and to prioritise self-care and socialisation in meaningful ways.

Bota Bota is encouraging community over isolation photo: ©Marie-Reine Mattera
What are the best ways to avoid therapist burnout?
Nikos Kouremenos, education and project manager, Raison d’Etre
Nikos Kouremenos

Any spa’s greatest asset is its staff, so I was interested in South Lodge’s focus on menu engineering to support therapist wellbeing (see SB19/2 p60). But I doubt the implementation of a £10 premium at the UK spa will reduce the demand for manual massages, as the cost is unlikely to influence a member paying £3,000 a year. Instead, limiting treatment hours for each therapist to 6-7 per day (7-8 during peak periods) is a more effective approach. Not only does it reduce staff burnout, but also preserves guest satisfaction as therapists work at their optimum potential.

Rather than discourage (or eliminate) manual massages, spa managers should encourage therapists to look after themselves. A great tip is to teach staff a variety of hand strengthening exercises to prevent and protect against repetitive strain injury. Additionally, spa managers should enforce regular staff breaks throughout the day and also provide adjustable equipment to ensure they aren’t overstretching/hunching during treatments. Ultimately, by understanding the value of good therapists and their work on guests, spas benefit in the long run, when looking at guest satisfaction, referrals and loyalty.

LATEST NEWS
Webinar roundup: Reopening, sauna science and mental wellness
With lockdown measures gradually beginning to ease around the world, webinars have focused on looking to the future of wellness and preparing spas for reopening. Sessions have also focused on sauna science, mental wellness and business strategies in a COVID-19 landscape.
‘No room for error’ during spas reopenings, say Pitsikalis and Ryan
Globally, spas have only got one opportunity to get reopening right, says Frank Pitsikalis, chair of the ISPA Foundation board of directors.
ISPA announces virtual Spa Reopening Town Hall series
ISPA has announced it’s hosting a series of virtual Spa Reopening Town Halls to share insights and observations of spa leaders who’ve reopened businesses as lockdown eases.
Surviving and thriving: a GWS masterclass from Cathy Feliciano-Chon
Being open to failure will help businesses survive in the Coronavirus landscape, according to Cathy Feliciano-Chon, founder of Hong Kong-based brand comms agency, CatchOn.
Dunphy, Trieste and Verbruggen team up to assist wellness businesses during reopening phase
Industry figures Maggy Dunphy, Diane Trieste and Liz Verbruggen have collaborated to create an industry resource – called The SOS Spa Project – to assist wellness businesses in preparing to welcome back guests following the Coronavirus shutdown.
Webinar roundup: insights from hospitality and health tourism
With the hospitality and health tourism sectors being closely linked to spa and wellness, Lisa Starr hops onto three of the latest webinars and picks out the points which resonate with wellbeing operators.
Lockdown micro-course provides spa and wellness professionals with a deeper understanding of dementia
Educational organisation The Power of Touch (TPOT) has launched a free digital programme aimed at deepening understanding and awareness for spa and wellness professionals around dementia.
Parsons, Vance and Wayland-Smith launch new consultancy firm, The Spa Collective
Laura Parsons, Robert Vance and Jennifer Wayland-Smith have announced they are collaborating to launch a brand new spa consultancy named The Spa Collective.
Webinar: Dr Richard Carmona shares insights with the wellness community
In some of the latest wellness-focused webinars, spa operators were privy to medical advice from the 17th US Surgeon General and gained insights from owners which are open to the public once more. Sessions also focused on workplace wellness and understanding the needs of people touched by cancer.
Blu Spas launches review process for post-COVID-19 developments
Spa and wellness design company, Blu Spas, has launched a review service – called Blu Revu – to enable wellness, spa and fitness leaders to make educated decisions about their development plans, including critical post-COVID considerations.
COMO Shambhala launches digital membership
Singaporean holistic wellness brand Como Shambhala is offering a digital home wellness programme membership and private one-on-one personal consultations with its international network of healers.
Jeremy McCarthy: “Spa will be a greater asset now than it's ever been”
Industry figure and group director of spa and wellness for Mandarin Oriental Hotel Group, Jeremy McCarthy shares his thoughts with Spa Business on how the spa and wellness sector will recover in the wake of the global Coronavirus pandemic.
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COMPANY PROFILES
Vagheggi Spa

Established in 1975, Vagheggi is an Italian professional skincare company. Our headquarters and pr [more...]
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VIDEO GALLERY

Phytomer - PREBIOFORCE - Balancing Soothing Concentrate
PHYTOMER has launched PREBIOFORCE Balancing Soothing Concentrate, its first prebiotic serum designed to rebalance the skin's microbiota. Find out more...
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DIRECTORY
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DIARY

 

02-05 Jun 2020

MIPIM

Palais des Festivals, Cannes, France
04 Jun 2020

SAPCA Annual Golf Day

Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
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©Cybertrek 2020

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