EMPLOYERS: POST A JOB
Free ezines & magazines
Jobs News Video Training Products Magazine Spa Business spa-kit Handbook What's on Advertise Subscribe
LATEST JOBS
STAR JOB
Senior Spa Therapist
The Bulgari Hotel London
SALARY: Competitive Salary & Benefits
LOCATION: London, UK
STAR JOB
Hair Specialist
Urban Retreat
SALARY: Competitive
LOCATION: Knightsbridge, London, UK
Spa Therapist
GLL
SALARY: Up to £10.38 per hour (including annual leave)
LOCATION: Welwyn Garden City, Hertfordshire, UK
Spa Supervisor
GLL
SALARY: Up to £22,930 per annum
LOCATION: Belfast, Northern Ireland, UK
Spa Therapist
GLL
SALARY: Up to £12.24 per hour
LOCATION: Notting Hill, London, UK
Spa Therapist
GLL
SALARY: Up to £22,008 per annum
LOCATION: Bethnal Green, London, UK
Spa/Holistic Therapist
Sequoia Spa at The Grove
SALARY: Competitive
LOCATION: Chandler's Cross, UK
Wellbeing Manager
Sequoia Spa at The Grove
SALARY: Competitive
LOCATION: Chandler's Cross, Hertfordshire, UK
Spa Therapist
Kohler Waters Spa
SALARY: Competitive
LOCATION: St Andrews, UK
Spa Therapists
L'Horizon Beach Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: Jersey
Spa Therapists
Norton House Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: Ingliston, Edinburgh, UK
Spa Therapist
Nutfield Priory Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: Redhill, Surrey, UK
Spa Therapists
Rhinefield House Hotel
SALARY: Competitive salary plus benefits
LOCATION: Brockenhurst, Hampshire, UK
Spa Therapists
Rookery Hall Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: Nantwich, UK
Spa Therapists
St Pierre Park Hotel and Golf Resort
SALARY: Competitive salary plus benefits
LOCATION: Guernsey
Spa Therapists
Wood Hall Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: Wetherby, West Yorkshire, UK
Spa Therapists
Rookery Hall Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: Nantwich, UK
Spa Therapists
Rhinefield House Hotel
SALARY: Competitive salary plus benefits
LOCATION: Brockenhurst, Hampshire, UK
Spa Therapists
Nutfield Priory Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: Redhill, Surrey, UK
Spa Therapists
Norton House Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: Ingliston, Edinburgh, UK
Spa Therapists
New Hall Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: Sutton Coldfield, UK
Spa Therapists
Grand Jersey Hotel and Spa
SALARY: Competitive salary plus benefits
LOCATION: St Helier, Jersey
MORE JOBS
JOB LINKS
FEATURED EMPLOYERS
Strip Wax Bar & Boutique
Urban Retreat
Catalogue gallery
More catalogues
Diary dates
Powered by leisurediary.com
08-09 Dec 2019
A. ROMA Lifestyle Hotel, Roma, Italy
23-26 Jan 2020
Carrousel du Louvre, Paris, France
26-29 Jan 2020
The Oaks, Ojai, United States
28-30 Jan 2020
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
03-04 Feb 2020
Fukuoka Kokusai Center, Fukuoka, Japan
14-16 Feb 2020
La Sucrière, Lyon, France
16-17 Feb 2020
Festival Arena, Dubai, United Arab Emirates
19-21 Feb 2020
Bologna Exhibition Centre, Bologna, Italy
Study finds 'digital natives' are more likely to complain via social networks
By Jak Phillips 24 Jan 2014
Nearly 60 per cent of 25-34 year olds take to social media to complain about poor customer service, according to the study
More than a third of US consumers take the internet to exact revenge following a poor service experience, according to a recent study.

The research by NewVoiceMedia finds that 34 per cent of the 2,030 adults surveyed air grievances across their network - utilising social media, internet forums and review channels - after receiving poor service.

The figure leaps to nearly 60 per cent (59.3%) among 25 to 34 year-olds, the group increasingly referred to as 'digital natives' due to the ubiquity of the internet during their lifetime.

Over a quarter of this group believe social media networks (particularly Facebook) are the most effective means for resolving issues, according to the findings, which suggest these trends will take on increasing importance as digital natives attain greater spending power.

Although the bulk of older respondents still prefer more traditional channels for complaining, such as telephone and email, the generational shift towards social network-based complaints poses a significant set of challenges for companies to overcome.

“Not long ago, customers would tell friends and family if they were dissatisfied with service they’d received,” says NewVoiceMedia CEO Jonathan Gale, who commissioned the research.

“While this is damaging to a brand, it’s not nearly as powerful as when customers take their complaints online; particularly as consumers are increasingly turning online to read about others’ experiences before choosing a product or supplier.”

Aside from the evolving channels for complaints, the survey also records that good service has an equally profound effect on consumer loyalty.

Seventy per cent said it had a considerable influence on their willingness to stay with a service, while 69 per cent said good customer service would lead them to recommend a company to others.

Given the modern potential for complaints for internet complaints to go viral, and the profit risks that accompany this, customer service expert and author Shep Hyken believes a ‘prevention is better than cure’ strategy is more vital now than ever before.

“Give customers a positive experience and they reward you with loyalty," says Hyken.

"Fail and you risk being one of the companies that collectively has lost $41 billion when customers switched to a competitor.”


News
1 to 12 of 7179 news stories
06 Dec 2019
On-demand massage service, Soothe, has rolled out CBD massages to customers in Southern California. The massage is available through the Soothe app to citizens of Los Angeles, Orange County, Inland Empire, Palm Springs and San ... More
06 Dec 2019
Architects Bertil Harström and Johan Krauppi have created a free-floating hotel on one of Sweden's longest rivers, with the micro-destination featuring a spa among its offerings. Owned and conceptualised by the architectural duo, the circular ... More
05 Dec 2019
The Global Wellness Summit (GWS) has announced the launch of its first podcast series, recorded live during the 2019 conference in Singapore. The 21-episode series features in-depth interviews with wellness speakers who attended the GWS ... More
04 Dec 2019
Victoria Beckham Beauty (VBB) has announced a partnership with stem-cell biomedical scientist, Prof Augustinus Bader. Originally from Germany, Bader is known for his eponymous skin-care range which uses patented stem-cell TFC8 technology, which took 30 ... More
03 Dec 2019
Four Seasons Hotel and Resorts has announced plans to add a fourth Mexican Resort – Four Seasons Resort and Residences Cabo San Lucas at Cabo Del Sol – which is slated to open in 2022. ... More
03 Dec 2019
HRH The Prince of Wales has officially opened Monart Destination Spa’s first UK property – The Monart Spa - Poundbury, in Dorset. Owned by the Griffin Group, the seven treatment room spa has been built ... More
03 Dec 2019
Amrit Resort & Residences – due to open on Singer Island, Florida in Spring 2020 – has named industry veteran David Erlich as co-general manager, spa division. Set on over seven acres of the Atlantic ... More
02 Dec 2019
Bernhard Mayer-Klenk, founder of spa supplier Kemitron GmbH, passed away on 6 November 2019 at age 78. Kemitron is a German company specialising in the development and manufacture of high-quality products for the sauna, spa ... More
29 Nov 2019
The Chedi Club Tanah Gajah Ubud resort, Bali, is undergoing a change of management and a rebrand, with the handover scheduled for 1 January 2020. Owned by Singapore-based General Hotel Management (GHM), the 20-villa-property will ... More
02 Dec 2019
English hotel collection, De Vere, has announced a partnership with JustBe Botanicals. Spas at De Vere Tortworth Court and De Vere Cotswold Water Park have been selected to include JustBe Botanicals’ product line and six ... More
28 Nov 2019
Anantara has recently launched its first Mauritian destination – Iko Mauritius Resort and Villas – on Le Chaland beach, Mauritius. Owned by Currimjee Jeewanjee & Co, the 164-bedroom property resort was created by Australia-based Ground ... More
27 Nov 2019
SHA Wellness Clinic has announced the second phase of an ambitious global expansion plan, with SHA Emirates at AlJurf in Abu Dhabi, UAE, in partnership with Abu Dhabi-based place-maker IMKAN. The property will be the ... More
     
Lobster Ink
Lobster Ink
Company Profile
Elemis
Elemis distributes to more than 116 countries. More than 6.5 million customers every year benefit [more]
 
MORE PROFILES
Featured Supplier
While you take care of your guests, Book4Time takes care of you and your business
Choosing the best wellness business management software can mean the difference between success and failure. There’s a lot riding on this decision. Good software should do a lot of things: web and mobile appointment booking, staff and payroll management, inventory and revenue management, marketing and customer retention, managing your business intelligence and reporting, and keeping your data secure. ... more
The Wellness
Product news
Proven commercial and operational expertise for spas
Proven commercial and operational expertise for spas
13th Forum HOTelSPA unites leaders from hotel, spa and thalassotherapy
13th Forum HOTelSPA unites leaders from hotel, spa and thalassotherapy
The Rocks Push to launch in Europe following distribution partnership
The Rocks Push to launch in Europe following distribution partnership
Fashionizer Spa launches new sustainable fabric
Fashionizer Spa launches new sustainable fabric
Zimmer's icelab improves overall wellbeing
Zimmer's icelab improves overall wellbeing
The Conforma LE™ - Automated Breast Comfort System
The Conforma LE™ - Automated Breast Comfort System
Directory

 
JOBS
NEWS
VIDEO
TRAINING
PRODUCTS
MAGAZINE
 
SPA BUSINESS
SPA-KIT.NET
SPA BUSINESS HANDBOOK
SUBSCRIBE
ADVERTISE
FREE DIGITAL SUBSCRIPTIONS
CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019



Jobs   News   Products   Magazine
NEWS
Study finds 'digital natives' are more likely to complain via social networks
POSTED 24 Jan 2014 . BY Jak Phillips
More than a third of US consumers take the internet to exact revenge following a poor service experience, according to a recent study.

The research by NewVoiceMedia finds that 34 per cent of the 2,030 adults surveyed air grievances across their network - utilising social media, internet forums and review channels - after receiving poor service.

The figure leaps to nearly 60 per cent (59.3%) among 25 to 34 year-olds, the group increasingly referred to as 'digital natives' due to the ubiquity of the internet during their lifetime.

Over a quarter of this group believe social media networks (particularly Facebook) are the most effective means for resolving issues, according to the findings, which suggest these trends will take on increasing importance as digital natives attain greater spending power.

Although the bulk of older respondents still prefer more traditional channels for complaining, such as telephone and email, the generational shift towards social network-based complaints poses a significant set of challenges for companies to overcome.

“Not long ago, customers would tell friends and family if they were dissatisfied with service they’d received,” says NewVoiceMedia CEO Jonathan Gale, who commissioned the research.

“While this is damaging to a brand, it’s not nearly as powerful as when customers take their complaints online; particularly as consumers are increasingly turning online to read about others’ experiences before choosing a product or supplier.”

Aside from the evolving channels for complaints, the survey also records that good service has an equally profound effect on consumer loyalty.

Seventy per cent said it had a considerable influence on their willingness to stay with a service, while 69 per cent said good customer service would lead them to recommend a company to others.

Given the modern potential for complaints for internet complaints to go viral, and the profit risks that accompany this, customer service expert and author Shep Hyken believes a ‘prevention is better than cure’ strategy is more vital now than ever before.

“Give customers a positive experience and they reward you with loyalty," says Hyken.

"Fail and you risk being one of the companies that collectively has lost $41 billion when customers switched to a competitor.”
MORE NEWS
Soothe announces roll-out of CBD massages
On-demand massage service, Soothe, has rolled out CBD massages to customers in Southern California.
Bathe under the midnight sun in Sweden’s new floating hotel and spa
Architects Bertil Harström and Johan Krauppi have created a free-floating hotel on one of Sweden's longest rivers, with the micro-destination featuring a spa among its offerings.
The motherload of wellness content: GWS launches podcasts
The Global Wellness Summit (GWS) has announced the launch of its first podcast series, recorded live during the 2019 conference in Singapore.
Stem-cell specialist Augustinus Bader collaborates with Victoria Beckham Beauty
Victoria Beckham Beauty (VBB) has announced a partnership with stem-cell biomedical scientist, Prof Augustinus Bader.
Four Seasons to expand luxury Mexico collection
Four Seasons Hotel and Resorts has announced plans to add a fourth Mexican Resort – Four Seasons Resort and Residences Cabo San Lucas at Cabo Del Sol – which is slated to open in 2022.
Prince Charles opens Monart’s first UK sister-site
Prince Charles has officially opened Monart Destination Spa’s first UK property – The Monart Spa - Poundbury, in Dorset.
+ More news   
 
COMPANY PROFILES
Aloys F. Dornbracht GmbH & Co. KG

The family-run company (in its third generation) was founded in 1950 and is managed by brothers A [more...]
+ More profiles  
DIRECTORY
+ More directory  
DIARY

 

07 Dec 2019

TRX Trainer Summit 2019

University of Nottingham, Nottingham, United Kingdom
08-09 Dec 2019

Spa & Beauty Forum

A. ROMA Lifestyle Hotel, Roma, Italy
+ More diary  
 


CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS