22-24 Apr 2024
Galgorm Resort,
York,
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23-25 Apr 2024
Phoenix Convention Center,
Phoenix,
United States
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28-30 Apr 2024
Radisson Blu Hotel,
Glasgow,
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08-08 May 2024
Hotel Melià ,
Milano ,
Italy
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10-12 May 2024
China Import & Export Fair Complex,
Guangzhou,
China
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13-16 May 2024
Conrad Chia Laguna Sardinia ,
Italy
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14 May 2024
JPMorgan Chase Headquarters,
New York City,
United States
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18-22 May 2024
The Ravenala Attitude Hotel,
Mauritius
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Virgin Active's Charlie Thompson moves to Q Hotels |
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By Helen Andrews 31 Mar 2014 |
Thompson increased staff retention levels at Virgin Active from 55 per cent to over 80 per cent.
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UK Spa Association chair, Charlie Thompson, has been appointed interim group spa manager for Q Hotels.
In his role, Thompson will be focusing on therapist retention and customer satisfaction.
“As part of future plans for Q Hotels and the growth of their spa business, I will work on a project basis so the business has more concrete foundations for expansion,” he said – speaking to Spa Opportunities.
As the former head of health and beauty for Virgin Active UK health clubs, Thompson directly operated 60 spas, 24 outsourced salons and oversaw increased staff retention from 55 per cent to more than 80 per cent.
“Spa-bedroom sales – overnight bedroom hotel packages with spa treatments included – have grown especially in the last 12 months and the challenges presented now are very different to 12 months ago, when business performance wasn’t as strong,” he continued. “Yield is the main problem for hotels, as well as it is for high street operations. Spas need to generate sufficient profit per treatment to cover a combination of rising operation costs, such the rising National Minimum wage (£6.50 from 1 October 2014) and staff turnover.”
His experience in this combined role of public relations manager, recruiter and trainer of spa managers, plus his extensive knowledge of operational strategy for spas, makes him an industry specialist, while practical understanding of both client-based stratagem and supply chain logistics have made him an asset for Q Hotels.
Thompson has also been employed at spa cosmetics suppliers ESPA International, French skincare brand Anne Semonin, plus he recently finished a five-month position as operations director at Aromatherapy Associates.
At the 2014 Professional Spa & Wellness Convention, Thompson participated in a panel discussion, advising spa operators on how to improve staff performance and durability by providing aspirational management to employees.
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News |
1 to 12 of 8697 news stories |
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18 Apr 2024
The Global Wellness Institute (GWI) has released new data on the US’ wellness economy, valuing it at US$1.8 trillion. According to the organisation's recent report – called The Global Wellness Economy: United States – the ... More
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19 Apr 2024
UK sauna enthusiasts will converge at Galgorm Resort in Northern Ireland next week for the highly anticipated second annual UK Aufguss Championships. Hosted from 22-24, the event will see competitors from across the UK showcasing ... More
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17 Apr 2024
Remedy Place, a US-based social wellness club brand, is poised for steady expansion in the coming years, with plans to open two new clubs annually moving forward Remedy Place is the brainchild of Dr Jonathan ... More
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16 Apr 2024
Swiss longevity brand Clinique La Prairie (CLP) has inked a deal with Montara Hospitality Group to operate a resort at Tri Vananda – a purpose-built wellness community in Phuket, Thailand. Tri Vananda, envisioned as a ... More
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15 Apr 2024
Six Senses has announced the grand opening of its first-ever property and spa in the Caribbean, called Six Senses La Sagesse. With a picturesque beachfront setting and surrounded by verdant hills, Six Senses La Sagesse ... More
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12 Apr 2024
A brand new desert hot springs oasis, called Zion Canyon Hot Springs, is set to open in Southern Utah in Q3 of 2025. Situated 30 minutes from the majestic Zion National Park, the US$60 million ... More
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11 Apr 2024
Recovery, social wellness and longevity were talking points at PerformX recently, tipped by many speakers as upcoming trends, while the exhibition halls featured infrared saunas, compression therapy and ice baths. The UK is currently lagging ... More
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11 Apr 2024
A new study by UCLA Health found Kundalini yoga provided several benefits to cognition and memory for older women at risk of developing Alzheimer’s disease. Benefits included restoring neural pathways, preventing brain matter decline and ... More
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10 Apr 2024
Luxury lakeside retreat The Ritz-Carlton-Reynolds, Lake Oconee in Georgia, US, is gearing up to unveil its new-look destination spa this May following a comprehensive makeover. Spanning 27,000sq ft, the newly renovated spa will feature entirely ... More
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09 Apr 2024
Europe’s first Evian Spa has opened at the five-star Hôtel Royal in Evian-les-Bains, France – the birthplace of the Danone-owned mineral water brand Evian. The spa has been realised following a comprehensive 12-month renovation of ... More
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08 Apr 2024
A boutique safari and wellness escape will open in Botswana’s wildlife-rich Okavango Delta this May, marking the latest venture from Ibiza's Atzaró Group. The Atzaró Okavango Camp will be a 12-suite property, situated by the ... More
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05 Apr 2024
Global publishing outfit, Leisure Media, has announced details of its new annual conference for decision-makers across the health, fitness and wellness markets. The event – the HCM Summit – will be held at the QEII ... More
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Living Earth Crafts |
For over 50 years, LEC has been manufacturing award-winning spa equipment for the world’s finest spas
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