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Accor announces plans to extend wellness offering
By Megan Whitby 03 Jan 2020
Emlyn Brown, Accor’s global VP of wellbeing, luxury and premium brands, said: “We're investing in holistic wellness experiences that help our guests feel good throughout the customer journey
Global hotel operator, Accor, has published a white paper dedicated to wellness across its portfolio of brands, which include Raffles, Fairmont and Sofitel.

It’s a Wellness World: The Global Shift Shaking Up Our Business gives insights into Accor's strategy for delivering wellness interventions to hotel guests in all areas, including those beyond the walls of hotel spas and gyms.

Emlyn Brown, Accor’s global VP of wellbeing, luxury and premium brands, said: “At Accor, our goal is to have guests experience a sense of wellbeing during their stay and that they leave feeling better than when they arrived; better rested, more nourished and in a happier state of mind.”

“Accor is making wellbeing a company-wide imperative," said Brown, "looking at things such as how much the company invests in wellness, how we integrate 'feeling better' into the entire customer journey so our guests can stick to their healthy habits while they're away from home, and how we provide spaces for them to discover new ones.

"It’s an exciting time as we look to shore up our future business health."

The paper highlights the opportunities the wellness movement provides for hoteliers, and some of the ways Accor brands will deepen their commitments in this area throughout 2020 and beyond.

Examples are given of how Accor’s leading hotel brands are evolving with the wellness movement. For example, Raffles Hotels and Resorts employ Feng Shui and Biophilia techniques to bring peace and balance to its interior spaces, while its menus are designed to enhance sleep, counter jet lag and promote digestive health. Raffles also offers guests sleep rituals with aromatherapy and luxury sleep masks.

“Our hotel brands are embracing the challenge of continuously surprising our guests with new ways to achieve health and wellbeing during their travels, inspiring them to choose our hotels again and again,” said Brown.

“By investing in holistic wellness experiences that help our guests feel good throughout the customer journey, we’re establishing a model for strong revenue growth through return bookings, word-of-mouth referrals, and a positive social media presence, contributing to a steady and sustainable business for years to come."

Anne Dimon, CEO and president of the Wellness Tourism Association said: “The mindset of wellness has evolved beyond spas and workout spaces, challenging the hospitality industry to consider how it integrates other health considerations into its daily operations.”

The paper reveals that 77 per cent of consumers “take steps in their daily lives to stay healthy and active, make informed food choices and manage stress”, while 56 per cent of affluent travellers place a top priority on the statement, “I’m striving to become healthier in the coming year”.

The white paper also explores the economic and social factors driving the rise of wellness around the world, such as the ageing population. This is affecting some parts of the industry, as rising healthcare costs – in the US, for example – are driving an increased focus on prevention through lifestyle changes to promote wellbeing into old age.

Accor claims the white paper will act as a catalyst to help energise the company’s wellness teams globally, while also informing and enhancing the five key pillars that guide its overall approach to wellbeing – active nutrition, holistic design, bodies in movement, leveraging spa and embracing mindfulness.

"It’s time to reassess the value of wellness," said Brown, "its role within our operations, our group’s image and, most importantly, how we calculate the ROI of our investment in wellness activities."



News
1 to 12 of 7272 news stories
27 Feb 2020
Spa and wellness developer, Therme Group, has announced a strategic partnership with thermal leisure operator Wund Holding to accelerate business growth. Therme Group creates water-based wellbeing resorts, while Wund Holdings specialises in operating thermal leisure ... More
27 Feb 2020
Hotel group General Hotel Management (GHM) has revealed details of The Chedi Kudavillingili, its first resort in the Maldives, later this year. The development is part of GHM’s global expansion plan which kicked off in ... More
27 Feb 2020
Founder of the Day Spa Association (DSA) and Spa Industry Association (SIA) Hannelore Leavy has died aged 77 years. Originally from Austria, Leavy began her career in the 1970s as the US marketing director for ... More
26 Feb 2020
Beauty and spa therapy educational organisation CIDESCO International has entered into an agreement with skincare brand BABOR to launch a Student Scholarship programme. CIDESCO accredited schools are invited to apply for the scholarship programme for ... More
26 Feb 2020
Six Senses will open its first location in India in the World Crest Tower by Lodha, Mumbai. The 1,522sq m Six Senses Spa Mumbai focuses on functional fitness, recovery and wellness journeys and include seven ... More
26 Feb 2020
A global touch study has been launched to “explore our attitudes towards the physical experience of touch” and investigate whether contemporary society experiences ‘touch hunger’. The Touch Test is an online questionnaire developed by researchers ... More
21 Feb 2020
GOCO Hospitality has conceptualised and designed a spa for Dubai’s recently opened luxury hotel, Address Sky View. Emaar Hospitality Group owns the property and has opened a collection of hotels in Dubai under the name ... More
21 Feb 2020
Spa and wellness businesses offering CBD services may be affected by proposed legislation from the Food Standards Agency (FSA), with other food agencies worldwide thought to be considering regulating CBD-related products. CBD is now regularly ... More
19 Feb 2020
Spa operator, Champneys, has come to an out of court agreement with West Sussex County Council in the UK, in relation to charges brought against it relating to food safety, the publication of nutritional information ... More
19 Feb 2020
The original Corinthia Hotel in Malta – the Corinthia Palace Hotel – has revealed further details of its new Athenaeum Spa which is scheduled to open March 2020, following a €9m (US$10m, £7.5m) year-long site-wide ... More
19 Feb 2020
ISPA has announced the addition of private coaching sessions for attendees at the upcoming ISPA Talent Symposium. Private 45-minute sessions will be available with International Coaching Federation (ICF) coaches for attendees, to help achieve both ... More
18 Feb 2020
The rapidly expanding Six Senses business, recently acquired by InterContinental Hotels Group (IHG) in a US$300m deal, has appointed IHG veteran Bryan Gabriel as chief commercial officer (CCO). “Joining Six Senses at this time in ... More
     
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Jobs   News   Products   Magazine
NEWS
Accor announces plans to extend wellness offering
POSTED 03 Jan 2020 . BY Megan Whitby
Emlyn Brown, Accor’s global VP of wellbeing, luxury and premium brands, said: “We're investing in holistic wellness experiences that help our guests feel good throughout the customer journey".
Global hotel operator, Accor, has published a white paper dedicated to wellness across its portfolio of brands, which include Raffles, Fairmont and Sofitel.

It’s a Wellness World: The Global Shift Shaking Up Our Business gives insights into Accor's strategy for delivering wellness interventions to hotel guests in all areas, including those beyond the walls of hotel spas and gyms.

Emlyn Brown, Accor’s global VP of wellbeing, luxury and premium brands, said: “At Accor, our goal is to have guests experience a sense of wellbeing during their stay and that they leave feeling better than when they arrived; better rested, more nourished and in a happier state of mind.”

“Accor is making wellbeing a company-wide imperative," said Brown, "looking at things such as how much the company invests in wellness, how we integrate 'feeling better' into the entire customer journey so our guests can stick to their healthy habits while they're away from home, and how we provide spaces for them to discover new ones.

"It’s an exciting time as we look to shore up our future business health."

The paper highlights the opportunities the wellness movement provides for hoteliers, and some of the ways Accor brands will deepen their commitments in this area throughout 2020 and beyond.

Examples are given of how Accor’s leading hotel brands are evolving with the wellness movement. For example, Raffles Hotels and Resorts employ Feng Shui and Biophilia techniques to bring peace and balance to its interior spaces, while its menus are designed to enhance sleep, counter jet lag and promote digestive health. Raffles also offers guests sleep rituals with aromatherapy and luxury sleep masks.

“Our hotel brands are embracing the challenge of continuously surprising our guests with new ways to achieve health and wellbeing during their travels, inspiring them to choose our hotels again and again,” said Brown.

“By investing in holistic wellness experiences that help our guests feel good throughout the customer journey, we’re establishing a model for strong revenue growth through return bookings, word-of-mouth referrals, and a positive social media presence, contributing to a steady and sustainable business for years to come."

Anne Dimon, CEO and president of the Wellness Tourism Association said: “The mindset of wellness has evolved beyond spas and workout spaces, challenging the hospitality industry to consider how it integrates other health considerations into its daily operations.”

The paper reveals that 77 per cent of consumers “take steps in their daily lives to stay healthy and active, make informed food choices and manage stress”, while 56 per cent of affluent travellers place a top priority on the statement, “I’m striving to become healthier in the coming year”.

The white paper also explores the economic and social factors driving the rise of wellness around the world, such as the ageing population. This is affecting some parts of the industry, as rising healthcare costs – in the US, for example – are driving an increased focus on prevention through lifestyle changes to promote wellbeing into old age.

Accor claims the white paper will act as a catalyst to help energise the company’s wellness teams globally, while also informing and enhancing the five key pillars that guide its overall approach to wellbeing – active nutrition, holistic design, bodies in movement, leveraging spa and embracing mindfulness.

"It’s time to reassess the value of wellness," said Brown, "its role within our operations, our group’s image and, most importantly, how we calculate the ROI of our investment in wellness activities."

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02-03 Mar 2020

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