EMPLOYERS: POST A JOB
Free ezines & magazines
Jobs News Video Training Products Magazine Spa Business spa-kit Handbook What's on Advertise Subscribe
LATEST JOBS
Spa Director
Inns of Aurora
SALARY: Competitive
LOCATION: Ledyard, NY, USA
MORE JOBS
Catalogue gallery
More catalogues
Diary dates
Powered by leisurediary.com
15 Apr 2020
Online,
16-18 Apr 2020
Saigon Exhibition & Convention Centre (SECC), Ho Chi Minh City, Vietnam
18-20 Apr 2020
McCormick Place, Chicago, United States
10-12 May 2020
China Import & Export Fair Complex, Guangzhou, China
17-20 May 2020
Lake Tahoe, California, United States
09 Jun 2020
The Lodge at Ashford Castle, Cong, Ireland
10-12 Jun 2020
Centro Citibanamex, Mexico City, Mexico
11 Jun 2020
San Diego Harbor, San Diego, United States
Champneys settles out of court in cancer advice case
By Megan Whitby 19 Feb 2020
The operator will no longer face legal action, after the council and the company came to an agreement
Spa operator, Champneys, has come to an out of court agreement with West Sussex County Council in the UK, in relation to charges brought against it relating to food safety, the publication of nutritional information and consumer protection laws.

The operator will no longer face legal action, after the council and the company came to an agreement to keep the matter out of court.

The council’s legal team alleged that Champneys claimed ingredients in certain items on its menu, such as an apple dessert, could reduce the risk of cancer, cardiovascular disease and diabetes and that a quinoa salad was labelled as being ‘anti-inflammatory’.

In addition, it alleged the operator failed to flag allergens on its menus – putting guests at risk – and said that dishes were served as being vegan in spite of the fact they contained milk.

A spokesperson for the council said: “The case has not been adjourned, but has been listed for 28 February 2020 at Worthing Magistrates Court, where the charges will be formally withdrawn.

“There will be no ‘hearing’ on that date. The court will simply be advised that the matter has been settled between the parties and there is no need for any further hearing. There will be no appearance by the defendant company.”

Champneys had been due to stand trial in front of magistrates on 18 February 2020 but both the council and Champneys did not attend the court session.

Explaining the reason for this, the spokesperson said: “The council and the company came to an agreement as to how the various charges would be dealt with and recorded and, as a result, no trial of the charges was considered to be in the public interest.

Champneys told Spa Business it ‘accepted a caution’ on three charges out of 19 – specifically advice relating to the ingredients of an apple dessert having anti-cancer properties, another relating to the fibre content of a quinoa salad and another regarding misuse of the word ‘parmesan’. The remainder of the 19 charges were dropped.

“The council considers the agreement reached was a satisfactory outcome and meant that the investigation and action taken had been beneficial,” said the spokesperson.

Despite the agreement, the incident will remain a matter of public record and could be damaging to the brand’s reputation.

Liz Terry, editorial director of Spa Business and Spa Opportunities said: “This is a matter that all spa and wellness operators can learn from.

“As an industry, we must be scrupulous when making claims about the benefits of all aspects of the wellness experiences we offer.

“Any declarations made must be verifiable, truthful and ultimately capable of withstanding investigation and scrutiny, to ensure the wellbeing of customers and safeguard the reputation of the industry”.


News
1 to 12 of 7321 news stories
07 Apr 2020
Four Seasons Resort The Nam Hai, Hoi An, Vietnam, will host a range of wellness industry pioneers as part of its 2020 Visiting Masters programme. The programmes – which will run in the resort’s The ... More
07 Apr 2020
Hotel group Banyan Tree is opening a luxury beachfront wellness resort – called Angsana Teluk Bahang – in Penang, Malaysia. The company has confirmed it still plans to open in Q3 2020, in spite of ... More
06 Apr 2020
Plans have been revealed for a five-star Maldivian spa island designed by Yuji Yamazaki – the architect behind the world’s first underwater villa. The development is scheduled to open in September 2020. Located in the ... More
03 Apr 2020
Airport spa operator XpresSpa is joining the efforts to combat coronavirus by offering its airport locations to the US government as testing facilities. XpresSpa is an airport spa service offering express nail, massage and hair ... More
03 Apr 2020
After seven years and a £300m investment, super-boutique hotel, The Londoner, is taking shape in the heart of the UK’s capital city. Originally scheduled for June 2020, the opening has been shifted to late 2020 ... More
02 Apr 2020
Six Senses is launching a content portal to help consumers remain solution-oriented, by supporting their physical and mental wellbeing and resilience during the coronavirus shutdown. The service will be available to everyone, whether or not ... More
02 Apr 2020
Mindfulness app provider, Headspace, is making a bid to support US-based healthcare professionals curb anxiety and stress during the coronavirus shutdown. The brand is offering a free Headspace Plus subscription to US medical personnel in ... More
02 Apr 2020
Julie Bach, executive director of specialist cancer therapy training provider Wellness for Cancer (WFC) has announced the organisation will provide donation-based access to its foundation training during the coronavirus crisis. “With many global training budgets ... More
02 Apr 2020
Luxury Mexican resort group Velas Resorts has launched an at-home wellness scheme called #bettertogether for families during the coronavirus shutdown. In the spirit of sustainability and focusing on nutrition, Velas has enlisted 25 of its ... More
01 Apr 2020
GOCO Spa Daios Cove will embrace ancient holistic healing traditions to improve health and wellbeing with visiting wellness practitioners in Crete, Greece, in Q2 2020. Located at Daios Cove Luxury Resort and Villas, the GOCO-operated ... More
01 Apr 2020
German skincare brand Babor has launched a global solidarity campaign in the face of the coronavirus lockdowns. Called #baborunited, the scheme has seen Babor ask their partner spas around the globe to donate disinfectant and ... More
31 Mar 2020
Spa software company, Zenoti, has produced insights into the impact coronavirus is having on its customers. The company has 10,000 customers in 50 countries around the world and has collected data on the impact the ... More
     
Starpool
Company Profile
Starpool
Starpool is an Italian company specialising in design and realisation of wellness and spa [more]
 
MORE PROFILES
Featured Supplier
Iyashi Dôme: the original Japanese sauna
In 2004, Shogoro Uemura, CEO of Iyashi Dôme, was inspired by his father’s work to create a new treatment protocol based on the Japanese tradition of sand bathing. ... more
Gharieni
Product news
Three reasons why cloud software is the clear choice over on-premise
Three reasons why cloud software is the clear choice over on-premise
RKF Luxury Linen collaborates with CODAGE Paris
RKF Luxury Linen collaborates with CODAGE Paris
Comfort Zone achieves B Corp Recertification
Comfort Zone achieves B Corp Recertification
Elemis expands Pro-Collagen range with multi-tasking eye mask
Elemis expands Pro-Collagen range with multi-tasking eye mask
Fashionizer Spa launches fabric wellness face masks
Fashionizer Spa launches fabric wellness face masks
Murad launches Retinol Youth Renewal collection with Retinol Tri-Active technology
Murad launches Retinol Youth Renewal collection with Retinol Tri-Active technology
Directory

 
JOBS
NEWS
VIDEO
TRAINING
PRODUCTS
MAGAZINE
 
SPA BUSINESS
SPA-KIT.NET
SPA BUSINESS HANDBOOK
SUBSCRIBE
ADVERTISE
FREE DIGITAL SUBSCRIPTIONS
CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020



Jobs   News   Products   Magazine
NEWS
Champneys settles out of court in cancer advice case
POSTED 19 Feb 2020 . BY Megan Whitby
The operator will no longer face legal action, after the council and the company came to an agreement Credit: Champneys
This is a matter of trust – spa and wellness operators must be scrupulous when making claims about the benefits of all treatments and wellness experiences
– Liz Terry
Spa operator, Champneys, has come to an out of court agreement with West Sussex County Council in the UK, in relation to charges brought against it relating to food safety, the publication of nutritional information and consumer protection laws.

The operator will no longer face legal action, after the council and the company came to an agreement to keep the matter out of court.

The council’s legal team alleged that Champneys claimed ingredients in certain items on its menu, such as an apple dessert, could reduce the risk of cancer, cardiovascular disease and diabetes and that a quinoa salad was labelled as being ‘anti-inflammatory’.

In addition, it alleged the operator failed to flag allergens on its menus – putting guests at risk – and said that dishes were served as being vegan in spite of the fact they contained milk.

A spokesperson for the council said: “The case has not been adjourned, but has been listed for 28 February 2020 at Worthing Magistrates Court, where the charges will be formally withdrawn.

“There will be no ‘hearing’ on that date. The court will simply be advised that the matter has been settled between the parties and there is no need for any further hearing. There will be no appearance by the defendant company.”

Champneys had been due to stand trial in front of magistrates on 18 February 2020 but both the council and Champneys did not attend the court session.

Explaining the reason for this, the spokesperson said: “The council and the company came to an agreement as to how the various charges would be dealt with and recorded and, as a result, no trial of the charges was considered to be in the public interest.

Champneys told Spa Business it ‘accepted a caution’ on three charges out of 19 – specifically advice relating to the ingredients of an apple dessert having anti-cancer properties, another relating to the fibre content of a quinoa salad and another regarding misuse of the word ‘parmesan’. The remainder of the 19 charges were dropped.

“The council considers the agreement reached was a satisfactory outcome and meant that the investigation and action taken had been beneficial,” said the spokesperson.

Despite the agreement, the incident will remain a matter of public record and could be damaging to the brand’s reputation.

Liz Terry, editorial director of Spa Business and Spa Opportunities said: “This is a matter that all spa and wellness operators can learn from.

“As an industry, we must be scrupulous when making claims about the benefits of all aspects of the wellness experiences we offer.

“Any declarations made must be verifiable, truthful and ultimately capable of withstanding investigation and scrutiny, to ensure the wellbeing of customers and safeguard the reputation of the industry”.
RELATED STORIES
Champneys appoints architects for £10m revamp of Mottram Hall


Spa operator Champneys has appointed Darling Associates to provide the designs for a £10m redevelopment of the historic Mottram Hall, which it acquired in September (2018).
Champneys acquires Mottram Hall


Leading spa group Champneys has expanded its property portfolio with the acquisition of Mottram Hall in Cheshire.
Champneys takes to the seas with new ship spa


UK wellness spa Champneys has partnered with Marella Cruises to launch the first Champneys at sea spas, starting with the Marella Explorer from May 2018.
Founder of Champneys immortalised in bronze


Dorothy Purdew, the founder of iconic spa resort Champneys, will be immortalised by a bronze bust designed by renowned sculptor Shenda Amery.
MORE NEWS
Fours Seasons Vietnam announces Visiting Masters' programme
Four Seasons Resort The Nam Hai, Hoi An, Vietnam, will host a range of wellness industry pioneers as part of its 2020 Visiting Masters programme.
Banyan Tree still plans to debut in Malaysia in Q3 2020 with beachfront wellness resort
Hotel group Banyan Tree is opening a luxury beachfront wellness resort – called Angsana Teluk Bahang – in Penang, Malaysia.
Yuji Yamazaki-designed Maldives spa will focus on calm and balance
Plans have been revealed for a five-star Maldivian spa island designed by Yuji Yamazaki – the architect behind the world’s first underwater villa
XpresSpa in talks to offer airport spas as coronavirus testing facilities
Airport spa operator XpresSpa is joining the efforts to combat coronavirus by offering its airport locations to the US government as testing facilities.
First glimpses of urban spa at world’s first super-boutique hotel
After seven years and a £300m investment, super-boutique hotel, The Londoner, is taking shape in the heart of the UK’s capital city.
At Home with Six Senses launches to foster resilience during coronavirus shutdown
Six Senses is launching a content portal to help consumers remain solution-oriented, by supporting their physical and mental wellbeing and resilience during the coronavirus shutdown.
+ More news   
 
COMPANY PROFILES
Matrix

Matrix Fitness – one of the world’s leading commercial fitness brands – is a division of Johnson H [more...]
+ More profiles  
VIDEO GALLERY

Phytomer - PREBIOFORCE - Balancing Soothing Concentrate
PHYTOMER has launched PREBIOFORCE Balancing Soothing Concentrate, its first prebiotic serum designed to rebalance the skin's microbiota. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

06-08 Apr 2020

World Travel Market Africa

Cape Town International Convention Centre, Cape Town, South Africa
19-24 Apr 2020

SportAccord

tbc, Beijing, China
+ More diary  
 


CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS