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Webinar highlights: reopening plans, online learning and halotherapy
By Lisa Starr 20 May 2020
This week's roundup covers webinars focusing on reopening plans, online learning and halotherapy
As spas around the world prepare to start operating once more, industry webinars focus on reopening strategies, the role of online learning and on treatments such as salt therapy which can aid respiratory health. Lisa Starr shares her takeaways from some of the latest sessions.

Cornell University’s ‘Learning strategies in a changing world’
Moderator: Allan Filipowicz, clinical professor of management and organisations at Cornell. Panellists: Laine Cohen of Citibank; AJ Duffy of Microsoft; and Chris Cimitile of Arkema

The COVID-19 pandemic has accelerated the use of online learning in spas, especially between employees and resource partners. Many spa brands are indicating they’ll continue with live and pre-recorded sessions in the near term.

This webinar gave insights about virtual learning environments from large companies which have been using them for some years now. Cohen of Citibank commented that learning used to be considered a “nice to have,” but now it’s more connected to performance. As companies become more agile and can quickly produce relevant content, it will facilitate online learning as an ongoing practice.

But it’s important to listen to the needs of the workforce. Cimitile commented that “We know employees know what they ought to do, but we should ask them what skills and support they think they need more often.”

Watch the full session here.

WE Consulting’s ‘The science behind salt therapy’
Session host: Stephanie Rest of WE Consulting. Guest speakers: Leo Tonkin, CEO, Salt Chamber; and Allan Share, president of Spa Industry Association

This webinar touched on details about salt therapy, but was mostly geared towards critical issues around reopening spas.

Tonkin from Salt Chamber said he’s seeing an increase in the usage of salt products, even though the number of people in halotherapy rooms has decreased. His company is about to unveil a self-contained salt pod, complete with HVAC, which can be installed in the grounds of a hospital or shopping mall.

WE Consulting’s Stephanie Rest said 50 per cent of respondents from a poll she’d conducted are repurposing space in their spas to different uses including salt therapy, liquid IVs, counselling, infrared saunas, recovery rooms, and personal training spaces.

Rest commented that “We’ll lose the fourth wall in hospitality, people will want to see behind it. We’ve always been safe and sanitary but now they want to see it.”

In summation, Share from the Spa Industry Association said: “Trust is big in spas. Clients have faith that owners and managers are doing everything properly, but we don’t want to lose the essence of the spa experience.”

To access this session, click here.

Green Spa Network’s ‘Reopening open forum’
Moderators: Samantha Cooper, corporate spa director at Canyon Ranch on the spa side; and Adar Venyige, director of sales for Dazzle Dry, for the brand perspective

This week’s GSN webinar was an open conversation on reopening strategies. Cooper said that Canyon Ranch is planning to reopen 1 July in Arizona, but it would like to open sooner if possible. It’s planning to operate at 33 per cent capacity and will organise the staff into teams, so that if someone is exposed to coronavirus, only that team will be quarantined. Its biggest concern is making the staff feel safe.

Attendee Maggy Dunphy, a director of spa and wellness for Hyatt, commented that rather than shying away from use of locker rooms, perhaps spas should require guests to shower, since soap and hot water kills the virus, then we’ll know they’re clean.

It was suggested that if guests feel timid about being touched, perhaps they could be given pyjamas to wear as part of the service. Mixed opinions on this – some said guests would enjoy that because of body image issues, but others said, “having services with clothing on defies the point”.

Click here to watch the webinar.

Cornell University’s ‘Restarting the hospitality industry’
Moderator: Kate Walsh, dean, Cornell School of Hotel Administration. Panellists: Chip Rogers, president and CEO, American Hotel and Lodging Association; Raymond Martz, CFO, Pebblebrook Hotel Trust; and Roger Hill, chair and CEO, The Gettys Group

This presentation gave timely and relevant information. At the onset, all panellists agreed that the first hospitality segments to recover would be those that could be accessed by car, but that group demand will not return before the end of the year.

Rogers, from the American Hotel and Lodging Association, believes some employees will be hesitant to return. “Owners need to make sure they have plenty of PPE and create processes where physical interaction with guests is minimised.” He also cited enormous pent-up demand for leisure and hotels that have access to outdoor space.

Pebblebrook’s Martz feels that technology will play a larger role in hotel operations, such as mobile check-in and digital menus, and that food will be grab and go rather than buffets. Some of these aspects will allow hotels to operate with fewer staff and be more efficient.

Building on the technology theme, Hill from the Gettys Group suggested that the pandemic creates an opportunity for larger global brands to have updated health, safety and security standards. He mentioned an identification program called Clear, which uses biometrics to allow consumers a contactless route through security in some US airports as well as sporting venues, suggesting that hotels could offer something similar.

For meetings, Hill thinks hotels could partner with labs like Abbott for rapid testing kits, make them part of a meeting for an additional fee per attendee.

In closing, Martz noted: “We have to rethink everything but there is a ton of opportunity if we are creative and can re-envision the hospitality experience.”

Watch the full session here.


News
1 to 12 of 7531 news stories
18 Sep 2020
Hundreds of thousands of small companies in the UK – including those operating in spa, fitness and leisure – are set to receive payouts on interruption insurance policies, following a high court judgment in a ... More
18 Sep 2020
Cruise ship and resort operator, OneSpaWorld Holdings (OSW) has announced that Susan Bonner will join the company as chief commercial officer, starting 12 October, 2020. In this newly created position, Bonner will be part of ... More
18 Sep 2020
Industry figure, Rainer Bolsinger, has recently been appointed chief sales officer and chief marketing officer for artofcryo.com, a new division of L&R Kältetechnik GmbH & Co. KG. L&R has a 30-year history with -110°C solutions ... More
17 Sep 2020
Breathwork is known globally as a key pillar of wellness and its positive effects are well documented on the physical, mental and emotional state. In St Lucia, Windjammer Landing Villa Beach Resort and Spa has ... More
16 Sep 2020
The Global Wellness Institute’s (GWI) latest Q&A with experts on wellness in the age of COVID-19 saw VP of research and forecasting, Beth McGroarty, talk with entrepreneur Melisse Gelula, who previously co-founded wellness media company, ... More
16 Sep 2020
Luxury hotel and resort brand Aman has unveiled plans for urban Aman Residences in Bangkok, with design by world-renowned architect, Jean-Michel Gathy. Aman has signed a long-term partnership with Nai Lert Park Development, a subsidiary ... More
15 Sep 2020
Integrative health resort, Chiva-Som in Hua Hin, Thailand, is growing its Online Wellness Service offering with a series of complimentary classes and talks throughout September and October. The resort is expanding its existing support programme, ... More
11 Sep 2020
Spa management company, ISM Spa, is expanding its reach in the US, having recently opened two new properties and revealing plans to open an additional destination in Q4 2020. Certified as a Women’s Business Enterprise, ... More
10 Sep 2020
Lefay Resort and Spa Lago di Garda in Italy has introduced five new treatment packages inspired by nature, which blend outdoor activities, TCM practices and wellness treatments. Called Natural Wellness Trails, each outdoor journey guides ... More
11 Sep 2020
The Ritz-Carlton Hotel Company has recently opened a new luxury resort and spa in Japan, expanding its luxury Asia Pacific portfolio into the historic mountain region of Nikko. The Ritz-Carlton, Nikko, showcases a new spa ... More
10 Sep 2020
A brand new luxury resort and spa has recently opened on the Croatian island of Hvar, inspired by local healing traditions and nature. Located near Stari Grad, the 53-key Maslina Resort is operated by Relais ... More
09 Sep 2020
World Wellness Weekend (WWW) is fast approaching and will be going ahead via a combination of online streaming and socially-distanced group wellness activities around the world, on 19-20 September 2020. Now in its fourth year, ... More
     
International SPA Association - iSPA
International SPA Association - iSPA
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Booker by MINDBODY
Booker by Mindbody is an all-in-one management solution to run and grow your spa. [more]
 
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The Core of your spa reopening
With new government guidelines shifting how spas operate, it is important to use a system that complies with these changes. This is where Core by Premier Software® comes in. ... more
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Book4Time invests in data team and makes new appointments to increase market leadership position
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Esthetica unveils portable disinfection towers using ultraviolet light
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Neom Organics unveils new luxury sustainable body wash and lotion range
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Natura Bissé collaborates with UK and Irish spas to thank healthcare assistants in care homes
Aromatherapy Associates introduces shower oils blended with up to 28 pure essential oils
Aromatherapy Associates introduces shower oils blended with up to 28 pure essential oils
Keep your business bubbling with Core by Premier Software®
Keep your business bubbling with Core by Premier Software®
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NEWS
Webinar highlights: reopening plans, online learning and halotherapy
POSTED 20 May 2020 . BY Lisa Starr
This week's roundup covers webinars focusing on reopening plans, online learning and halotherapy
As spas around the world prepare to start operating once more, industry webinars focus on reopening strategies, the role of online learning and on treatments such as salt therapy which can aid respiratory health. Lisa Starr shares her takeaways from some of the latest sessions.

Cornell University’s ‘Learning strategies in a changing world’
Moderator: Allan Filipowicz, clinical professor of management and organisations at Cornell. Panellists: Laine Cohen of Citibank; AJ Duffy of Microsoft; and Chris Cimitile of Arkema

The COVID-19 pandemic has accelerated the use of online learning in spas, especially between employees and resource partners. Many spa brands are indicating they’ll continue with live and pre-recorded sessions in the near term.

This webinar gave insights about virtual learning environments from large companies which have been using them for some years now. Cohen of Citibank commented that learning used to be considered a “nice to have,” but now it’s more connected to performance. As companies become more agile and can quickly produce relevant content, it will facilitate online learning as an ongoing practice.

But it’s important to listen to the needs of the workforce. Cimitile commented that “We know employees know what they ought to do, but we should ask them what skills and support they think they need more often.”

Watch the full session here.

WE Consulting’s ‘The science behind salt therapy’
Session host: Stephanie Rest of WE Consulting. Guest speakers: Leo Tonkin, CEO, Salt Chamber; and Allan Share, president of Spa Industry Association

This webinar touched on details about salt therapy, but was mostly geared towards critical issues around reopening spas.

Tonkin from Salt Chamber said he’s seeing an increase in the usage of salt products, even though the number of people in halotherapy rooms has decreased. His company is about to unveil a self-contained salt pod, complete with HVAC, which can be installed in the grounds of a hospital or shopping mall.

WE Consulting’s Stephanie Rest said 50 per cent of respondents from a poll she’d conducted are repurposing space in their spas to different uses including salt therapy, liquid IVs, counselling, infrared saunas, recovery rooms, and personal training spaces.

Rest commented that “We’ll lose the fourth wall in hospitality, people will want to see behind it. We’ve always been safe and sanitary but now they want to see it.”

In summation, Share from the Spa Industry Association said: “Trust is big in spas. Clients have faith that owners and managers are doing everything properly, but we don’t want to lose the essence of the spa experience.”

To access this session, click here.

Green Spa Network’s ‘Reopening open forum’
Moderators: Samantha Cooper, corporate spa director at Canyon Ranch on the spa side; and Adar Venyige, director of sales for Dazzle Dry, for the brand perspective

This week’s GSN webinar was an open conversation on reopening strategies. Cooper said that Canyon Ranch is planning to reopen 1 July in Arizona, but it would like to open sooner if possible. It’s planning to operate at 33 per cent capacity and will organise the staff into teams, so that if someone is exposed to coronavirus, only that team will be quarantined. Its biggest concern is making the staff feel safe.

Attendee Maggy Dunphy, a director of spa and wellness for Hyatt, commented that rather than shying away from use of locker rooms, perhaps spas should require guests to shower, since soap and hot water kills the virus, then we’ll know they’re clean.

It was suggested that if guests feel timid about being touched, perhaps they could be given pyjamas to wear as part of the service. Mixed opinions on this – some said guests would enjoy that because of body image issues, but others said, “having services with clothing on defies the point”.

Click here to watch the webinar.

Cornell University’s ‘Restarting the hospitality industry’
Moderator: Kate Walsh, dean, Cornell School of Hotel Administration. Panellists: Chip Rogers, president and CEO, American Hotel and Lodging Association; Raymond Martz, CFO, Pebblebrook Hotel Trust; and Roger Hill, chair and CEO, The Gettys Group

This presentation gave timely and relevant information. At the onset, all panellists agreed that the first hospitality segments to recover would be those that could be accessed by car, but that group demand will not return before the end of the year.

Rogers, from the American Hotel and Lodging Association, believes some employees will be hesitant to return. “Owners need to make sure they have plenty of PPE and create processes where physical interaction with guests is minimised.” He also cited enormous pent-up demand for leisure and hotels that have access to outdoor space.

Pebblebrook’s Martz feels that technology will play a larger role in hotel operations, such as mobile check-in and digital menus, and that food will be grab and go rather than buffets. Some of these aspects will allow hotels to operate with fewer staff and be more efficient.

Building on the technology theme, Hill from the Gettys Group suggested that the pandemic creates an opportunity for larger global brands to have updated health, safety and security standards. He mentioned an identification program called Clear, which uses biometrics to allow consumers a contactless route through security in some US airports as well as sporting venues, suggesting that hotels could offer something similar.

For meetings, Hill thinks hotels could partner with labs like Abbott for rapid testing kits, make them part of a meeting for an additional fee per attendee.

In closing, Martz noted: “We have to rethink everything but there is a ton of opportunity if we are creative and can re-envision the hospitality experience.”

Watch the full session here.
RELATED STORIES
Webinar roundup: insights from hospitality and health tourism


With the hospitality and health tourism sectors being closely linked to spa and wellness, Lisa Starr hops onto three of the latest webinars and picks out the points which resonate with wellbeing operators.
Webinar highlights: leadership and adapting as a brand in a COVID-19 landscape


The Spa Business team has rounded up four recent webinars you may have missed to give some insights into how the wellness industry is adapting in these unprecedented times. This week, topics of discussion included the importance of leadership, how brands are adapting the consumer-experience and advice on navigating financial challenges brought on by COVID-19.
MORE NEWS
Spas could get payouts on business interruption insurance following high court ruling
Susan Bonner appointed OneSpaWorld CCO as Glenn Fusfield announces plans to retire as CEO
Cruise ship and resort operator, OneSpaWorld Holdings (OSW) has announced that Susan Bonner will join the company as chief commercial officer, starting 12 October, 2020.
Rainer Bolsinger appointed CMO and CSO of artofcryo.com
Industry figure, Rainer Bolsinger, has recently been appointed chief sales officer and chief marketing officer for artofcryo.com, a new division of L&R Kältetechnik GmbH & Co. KG.
Luxury Caribbean resort offering underwater wellness programme
Breathwork is known globally as a key pillar of wellness and its positive effects are well documented on the physical, mental and emotional state. In St Lucia, Windjammer Landing Villa Beach Resort and Spa has blended the technique with diving to create a new underwater wellness programme.
Melisse Gelula: COVID-19 has helped wellness lose its stigma
The Global Wellness Institute’s (GWI) latest Q&A with experts on wellness in the age of COVID-19 saw VP of research and forecasting, Beth McGroarty, talk with entrepreneur Melisse Gelula, who previously co-founded wellness media company, Well+Good, and now helps advise and scale mission- driven wellness companies, from tech to beauty and more.
Jean-Michel Gathy to design new Aman holistic wellness centre and urban residences in Bangkok
Luxury hotel and resort brand Aman has unveiled plans for urban Aman Residences in Bangkok, with design by world-renowned architect, Jean-Michel Gathy.
+ More news   
 
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Founded in 1928, KLAFS is known as an award winning, world-leading trendsetter in wellness and spa. [more...]
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21-24 Sep 2020

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