20-20 Mar 2024
Virtual,
United States
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20-22 Mar 2024
The Salil Hotel Riverside, Bangkok,
Bangkok,
Thailand
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21-24 Mar 2024
Fair District,
Bologna,
Italy
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08-09 Apr 2024
St. Martins Spa & Lodge,
Frauenkirchen,
Austria
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14-15 Apr 2024
ExCel,
London,
United Kingdom
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22-24 Apr 2024
Galgorm Resort,
York,
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23-25 Apr 2024
Phoenix Convention Center,
Phoenix,
United States
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28-30 Apr 2024
Radisson Blu Hotel,
Glasgow,
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‘No room for error’ during spas reopenings, say Pitsikalis and Ryan |
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By Megan Whitby 29 May 2020 |
Pitsikalis revealed ISPA has had reports of spas getting calls about their hygiene standards
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Globally, spas have only got one opportunity to get reopening right, says Frank Pitsikalis, chair of the ISPA Foundation board of directors.
Speaking on a Professional Beauty webinar panel recently, Pitsikalis said the pandemic has caused a renewed focus on wellness, but that this means once the industry reopens it will be crucial to avoid mistakes.
“We have to get this right. There should be very strong fundamentals adopted, because the last thing we need as an industry is a misstep or bad PR,” he said. “We’ve got to ensure we have SOPs and guidelines in place, and provide effective training.
“The people developing the guidelines may be well versed in them, but as they bring staff back from furlough, there has to be a training component, along with compliance, to avoid mistakes.”
Pitsikalis revealed ISPA has had reports of spas getting calls about their hygiene standards, saying; “there are lots of eyes on our industry because it’s so high-touch".
Marriott International’s Ken Ryan, VP of global operations: spa, fitness and online retail, urged operators to treat reopening like a new opening, with only one opportunity to take people on the most amazing experience the spa can provide.
“Open having done enough preparation so that when customers walk through the door they’ll have the best experience they possibly can,” he said, “don’t just figure it out along the way – it’s critical the first steps you take are highly calculated.”
He recommended spas work closely with local government and authorities for guidance and to only reopen once they are completely prepared with things like training and PPE, saying: “Make sure you have resources in places to protect both associates and customers”.
Ryan concluded by saying: “It’s likely from what we’re hearing around the world that the first customers coming through your door are going to be a minority and they’re going to be a little more relaxed.
“We need to be very careful that we’re steadfast for the long haul in the procedures and policies we put in place because it’s the customers that come after those carefree guests that are going to be checking your hygiene and cleaning protocols and procedures.
“Stay steadfast with whatever procedures you put in place and continue them for the long haul. You have to make sure that every customer feels comfortable and safe.”
Top 10 takeaways
Be aware more challenging guests will come as time goes by
Treat reopening like a new opening
Work with local government and local authorities
Follow guidelines
Avoid PR disasters. Be aware consumers may report you
Ensure very strong fundamentals are adopted
Train all staff rigorously in new SOPs and supervise for compliance
Be prepared – don’t just figure it out along the way
Stay steadfast with new procedures – prepare for the long-haul
Ensure customers have the very best experience
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News |
1 to 12 of 8672 news stories |
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19 Mar 2024
Wello Works, a new concept which mixes a wellness centre and a co-working office, has launched its first site in Sydney. The brainchild of wellness veteran, Tony de Leede, Wello Works has been designed to ... More
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18 Mar 2024
The International Sauna Association's (ISA) Sauna Aid initiative is asking for donations to establish a sauna complex in Ukraine to provide a sanctuary for Ukrainians amid the conflict with Russia. The organisation wants to realise ... More
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14 Mar 2024
Janu – Aman’s highly-anticipated sister brand – has opened its inaugural hotel in Tokyo, marking the first in its pipeline of 13 properties across city, country and coastal destinations. Meaning ‘soul’ in Sanskrit, Janu was ... More
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14 Mar 2024
The World Happiness Summit (WOHASU) is gearing up to hold its first-ever World Wellbeing Policy Forum in London on 18 March 2024. Founded by Karen Guggenheim in 2016, WOHASU is dedicated to elevating global wellbeing ... More
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13 Mar 2024
Beiersdorf, the German parent company behind premium Swiss skincare brand La Prairie, has signed an agreement with Clinique La Prairie to acquire the health and longevity brand’s real estate assets at its lakeside flagship in ... More
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13 Mar 2024
Andrei Fomin, the mastermind behind London’s Russian bathhouse and spa concept Banya No 1, wants to take his brand global, according to an exclusive interview with Spa Business. Since its inception in Hoxton 11 years ... More
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12 Mar 2024
Julia Sutton, co-founder of exhale Spa, was tragically killed in a hit-and-run accident in New Jersey in January while jogging. Many in the industry have been left in shock and mourning at the sudden news, ... More
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11 Mar 2024
English countryside hotel and club Estelle Manor has unveiled its new 3,000sq m Roman-inspired bathhouse and spa following an intricate five-year project. Set on a 60-acre estate in England's verdant Oxfordshire county, Estelle Manor is ... More
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09 Mar 2024
Equinox has raised US$1.8 billion in cash to refinance US$1.5 billion of maturing loans. The deal will also boost cashflow and give it a chunk of working capital to fund growth. The transaction was facilitated ... More
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08 Mar 2024
A multi-million-euro geothermal spa and leisure centre, called Terme Bjelovar, is scheduled to open in the Croatian city of Bjelovar in Q3 of 2025. Already six years in the making, the project in Veliko Korenovo ... More
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08 Mar 2024
Global Wellness Day (GWD) is set to mark its 13th annual celebration on 8 June 2024, under the theme #MagentaNature, emphasising the vital connection between humanity and the natural world. Founded in 2012 by Belgin ... More
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07 Mar 2024
Sri Lankan retreat brand Santani Wellness Resorts has joined forces with the Oman Tourism Development Company (Omran Group) to develop and operate two new locations in Oman, marking its international debut outside of Sri Lanka. ... More
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Iyashi Dome |
Iyashi Dome offers two infratherapy treatment devices – the Iyashi Dôme and the Iyashi Dôme
[more] |
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Living Earth Crafts refreshes market-leading Century City bed
Living Earth Crafts (LEC) has re-launched its best-selling multipurpose spa treatment table
the Century City™, redesigned to include both the ultra-luxurious Strata Cloudfill™
replaceable SpaMattress™ and the only Thermasoft™ Dual-Zone Embedded Table Warmer on the
market. ... more
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