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Susan Bonner appointed OneSpaWorld CCO as Glenn Fusfield announces plans to retire as CEO
By Megan Whitby 18 Sep 2020
Susan Bonner began her career at KPMG Consulting and has over 20 years of experience in the cruise line sector
Cruise ship and resort operator, OneSpaWorld Holdings (OSW) has announced that Susan Bonner will join the company as chief commercial officer, starting 12 October, 2020.

In this newly created position, Bonner will be part of the executive leadership team and have global responsibility for overseeing the successful direction, planning and execution of all aspects of OSW’s revenue and operating initiatives to further accelerate the company’s growth plan.

Bonner began her career at KPMG Consulting and has over 20 years of experience in the cruise line sector, with a background in strategy, revenue management, operations management, sales and marketing.

She most recently served as MD and VP, APAC Region for Celebrity Cruises, a subsidiary of Royal Caribbean Group, and has previously served in global leadership roles at Royal Caribbean Group and its five brands.

In January 2020, Celebrity Cruises selected OSW as the exclusive spa and wellness partner for its fleet.

OSW has also announced that Glenn Fusfield, CEO and member of the Board of Directors, informed the company of his intention to retire effective 31 March 2021.

He commented: “After 20 years of my life committed to working with the wonderful and talented associates of OSW. I’m incredibly proud of everything the company and our team has accomplished together and I am honoured to have served in this leadership role.”

Fusfield will continue to serve as an independent member of the Board of Directors following his retirement while Leonard Fluxman, current executive chair and previous CEO during 2001 to 2018, is expected to assume the title of CEO once again.

“Glenn has been a partner and friend for more than 20 years and I will truly miss our collaboration upon his retirement,” said Fluxman, “I look forward to continuing to benefit from his wisdom while he remains a member of our Board of Directors.”

He continued: “We’re thrilled to have attracted Susan to OSW and believe now is the opportune time to expand our leadership team to support the significant growth opportunities that lie ahead for our company.

“Her proven track record and experience developing and implementing innovative strategies to drive revenue will be highly valuable to us, as we continue to elevate our spa service offerings.”

In May 2020, OSW struck a rescue deal with private equity firm, L Catterton for financial pandemic assistance. Click here to find out more from Spa Business.


News
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21 Oct 2020
ISPA has revealed it will host a new virtual education series, called Shine On, featuring leading industry voices sharing their insights on a range of subjects critical to the industry’s present and future. ISPA will ... More
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Luxury Greek destination, Aristi Mountain Resort & Villas, has launched an exclusive seclusion programme designed for guests looking for a remote wellbeing escape. Located in the concealed mountain region of West Zagori, Aristi Resort is ... More
20 Oct 2020
Luxury Irish spa resort, The Johnstown Estate, in County Meath, has invested €3.5m (US$4.13m, £3.18m) in creating a new spa nearly twice the size of its previous facility, scheduled to launch early November 2020. Located ... More
19 Oct 2020
Customer experience software provider, AskNicely, has announced it will host a new virtual event called the Global Frontline Experience Summit. AskNicely believes that a memorable customer experience starts at the frontline, and at the moment ... More
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Independent spa consultant, Orla Gallagher, and health promoter, Ciara Loughran, have collaborated to produce a new luxury Northern Irish day spa concept and product house, named Le Jardin. The concept made its debut in Dungannon, ... More
19 Oct 2020
In a COVID-19 era, human touch and physical connection are being restricted like never before, but results from the world’s largest global touch study show that 54 per cent of people felt they had too ... More
15 Oct 2020
Spa management company, ISM Spa, has introduced a new spa and wellness concept named R+R Wellness, at the Grand Hyatt Nashville. R+R Wellness, which stands for Recharge and Replenish, offers treatments based on the five ... More
15 Oct 2020
Currently undergoing a thorough refurbishment, Little Kulala, Wilderness Safaris’ acclaimed desert retreat in Namibia’s Sossusvlei area, is creating a new holistic health and wellness retreat in the heart of the private Kulala Wilderness Reserve. Integrating ... More
16 Oct 2020
RAKxa, a new fully integrative wellness and medical retreat will open in Thailand in December 2020, as a result of a three-way partnership between Thai-based M.K. Real Estate Development, VitalLife Scientific Wellness Clinic and Minor ... More
15 Oct 2020
The pandemic has disrupted or halted critical mental health services in 93 per cent of countries worldwide, according to a new survey by the World Health organisation (WHO). Conducted from June to August 2020, the ... More
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Anantara Hotels, Resorts and Spas has stepped into the world of integrated health and wellness with the introduction of its first IV drip bar, VIVID by Verita Health clinic, at Anantara Siam Bangkok Hotel. The ... More
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The agenda for the 2021 inaugural Medical Wellness Congress has been revealed featuring a line up of industry figures from the spa and medi-wellness industries. Held at St. Martins Spa and Lodge in Frauenkirchen, near ... More
     
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NEWS
Susan Bonner appointed OneSpaWorld CCO as Glenn Fusfield announces plans to retire as CEO
POSTED 18 Sep 2020 . BY Megan Whitby
Susan Bonner began her career at KPMG Consulting and has over 20 years of experience in the cruise line sector
I’m incredibly proud of everything the company and our team has accomplished together and I'm honoured to have served in this leadership role
– Glenn Fusfield
Cruise ship and resort operator, OneSpaWorld Holdings (OSW) has announced that Susan Bonner will join the company as chief commercial officer, starting 12 October, 2020.

In this newly created position, Bonner will be part of the executive leadership team and have global responsibility for overseeing the successful direction, planning and execution of all aspects of OSW’s revenue and operating initiatives to further accelerate the company’s growth plan.

Bonner began her career at KPMG Consulting and has over 20 years of experience in the cruise line sector, with a background in strategy, revenue management, operations management, sales and marketing.

She most recently served as MD and VP, APAC Region for Celebrity Cruises, a subsidiary of Royal Caribbean Group, and has previously served in global leadership roles at Royal Caribbean Group and its five brands.

In January 2020, Celebrity Cruises selected OSW as the exclusive spa and wellness partner for its fleet.

OSW has also announced that Glenn Fusfield, CEO and member of the Board of Directors, informed the company of his intention to retire effective 31 March 2021.

He commented: “After 20 years of my life committed to working with the wonderful and talented associates of OSW. I’m incredibly proud of everything the company and our team has accomplished together and I am honoured to have served in this leadership role.”

Fusfield will continue to serve as an independent member of the Board of Directors following his retirement while Leonard Fluxman, current executive chair and previous CEO during 2001 to 2018, is expected to assume the title of CEO once again.

“Glenn has been a partner and friend for more than 20 years and I will truly miss our collaboration upon his retirement,” said Fluxman, “I look forward to continuing to benefit from his wisdom while he remains a member of our Board of Directors.”

He continued: “We’re thrilled to have attracted Susan to OSW and believe now is the opportune time to expand our leadership team to support the significant growth opportunities that lie ahead for our company.

“Her proven track record and experience developing and implementing innovative strategies to drive revenue will be highly valuable to us, as we continue to elevate our spa service offerings.”

In May 2020, OSW struck a rescue deal with private equity firm, L Catterton for financial pandemic assistance. Click here to find out more from Spa Business.
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