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Susan Bonner appointed OneSpaWorld CCO as Glenn Fusfield announces plans to retire as CEO
By Megan Whitby 18 Sep 2020
Susan Bonner began her career at KPMG Consulting and has over 20 years of experience in the cruise line sector
Cruise ship and resort operator, OneSpaWorld Holdings (OSW) has announced that Susan Bonner will join the company as chief commercial officer, starting 12 October, 2020.

In this newly created position, Bonner will be part of the executive leadership team and have global responsibility for overseeing the successful direction, planning and execution of all aspects of OSW’s revenue and operating initiatives to further accelerate the company’s growth plan.

Bonner began her career at KPMG Consulting and has over 20 years of experience in the cruise line sector, with a background in strategy, revenue management, operations management, sales and marketing.

She most recently served as MD and VP, APAC Region for Celebrity Cruises, a subsidiary of Royal Caribbean Group, and has previously served in global leadership roles at Royal Caribbean Group and its five brands.

In January 2020, Celebrity Cruises selected OSW as the exclusive spa and wellness partner for its fleet.

OSW has also announced that Glenn Fusfield, CEO and member of the Board of Directors, informed the company of his intention to retire effective 31 March 2021.

He commented: “After 20 years of my life committed to working with the wonderful and talented associates of OSW. I’m incredibly proud of everything the company and our team has accomplished together and I am honoured to have served in this leadership role.”

Fusfield will continue to serve as an independent member of the Board of Directors following his retirement while Leonard Fluxman, current executive chair and previous CEO during 2001 to 2018, is expected to assume the title of CEO once again.

“Glenn has been a partner and friend for more than 20 years and I will truly miss our collaboration upon his retirement,” said Fluxman, “I look forward to continuing to benefit from his wisdom while he remains a member of our Board of Directors.”

He continued: “We’re thrilled to have attracted Susan to OSW and believe now is the opportune time to expand our leadership team to support the significant growth opportunities that lie ahead for our company.

“Her proven track record and experience developing and implementing innovative strategies to drive revenue will be highly valuable to us, as we continue to elevate our spa service offerings.”

In May 2020, OSW struck a rescue deal with private equity firm, L Catterton for financial pandemic assistance. Click here to find out more from Spa Business.


News
1 to 12 of 7720 news stories
04 Mar 2021
Leading spa figures Marina Efraimoglou, Dr Daniel Friedland, Corinna Yap and Ophelia Yeung, came together in an inspirational virtual panel on 1 March to share their experiences of fighting cancer and to shine a light ... More
02 Mar 2021
According to a recent survey conducted by The Sustainable Spa Association (SSA), just 33 per cent of spa businesses contribute towards the United Nations’ 17 SDG Development Goals (SDGs). The SDGs are included in the ... More
01 Mar 2021
Kempinski Hotels has completed the acquisition of Resense Spa SA as part of the expansion of its wellness and wellbeing strategy. Resense, which was originally founded as a joint venture between Kempinski and spa consultancy ... More
01 Mar 2021
The Asia Pacific Spa and Wellness Coalition (APSWC) has unveiled new details about its upcoming 2021 Round Table Conference, scheduled for 15-17 March. The annual event always produces a white paper that pinpoints the region’s ... More
28 Feb 2021
Six Senses Hotels Resorts Spas has expanded its portfolio with a new eco-wellness resort in Mantiqueira, Brazil, nestled amongst flourishing forests and situated at the meeting of three valleys. Six Senses Botanique was opened after ... More
25 Feb 2021
Baca Architects has submitted a scheme to transform an unused UK quarry lake and surrounding land into a unique eco-wellness resort centred on waterside living and water-based recreation. The 80-hectare Ashwicken Lake site is situated ... More
24 Feb 2021
The Hot Springs Connection has announced its third-annual conference is scheduled to take place in person at Quinn’s Hot Springs Resort in Paradise, Montana, on May 17-20 2021. Established in 2018, the convention is claimed ... More
24 Feb 2021
The iconic Beverly Hills Hotel Spa in Los Angeles has reopened its doors after seven months of extensive refurbishment and redesign. Christopher Cowdray, CEO of the Dorchester Collection – luxury operating company of the Beverly ... More
23 Feb 2021
US-based skincare company Heyday has announced a US$20m (£14.2m €16.5m) Series B round of funding led by Level 5 Capital Partners (L5), with participation from existing investors Lerer Hippeau and Fifth Wall Ventures. Heyday has ... More
22 Feb 2021
UK Prime Minister Boris Johnson has announced non-essential retail, including spas, salons, close-contact services and gyms, could reopen by 12 April 2021, at the very earliest. Johnson revealed the news today as part of step ... More
22 Feb 2021
A collection of industry organisations, including The British Beauty Council, are working closely with the UK Government to present proposals for a package of industry-saving measures. These include a VAT cut for reopened salon and ... More
22 Feb 2021
Luxury Hawaiian wellness enclave, Sensei Lāna‘i, A Four Seasons Resort has launched an Optimal Wellbeing Programme in partnership with WHOOP, the human performance and wearable tech company. Located at the island resort on Lāna‘i, the ... More
     
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KLAFS GmbH & Co. KG
KLAFS GmbH & Co. KG
KLAFS GmbH & Co. KG
KLAFS GmbH & Co. KG
Jobs   News   Products   Magazine
NEWS
Susan Bonner appointed OneSpaWorld CCO as Glenn Fusfield announces plans to retire as CEO
POSTED 18 Sep 2020 . BY Megan Whitby
Susan Bonner began her career at KPMG Consulting and has over 20 years of experience in the cruise line sector
I’m incredibly proud of everything the company and our team has accomplished together and I'm honoured to have served in this leadership role
– Glenn Fusfield
Cruise ship and resort operator, OneSpaWorld Holdings (OSW) has announced that Susan Bonner will join the company as chief commercial officer, starting 12 October, 2020.

In this newly created position, Bonner will be part of the executive leadership team and have global responsibility for overseeing the successful direction, planning and execution of all aspects of OSW’s revenue and operating initiatives to further accelerate the company’s growth plan.

Bonner began her career at KPMG Consulting and has over 20 years of experience in the cruise line sector, with a background in strategy, revenue management, operations management, sales and marketing.

She most recently served as MD and VP, APAC Region for Celebrity Cruises, a subsidiary of Royal Caribbean Group, and has previously served in global leadership roles at Royal Caribbean Group and its five brands.

In January 2020, Celebrity Cruises selected OSW as the exclusive spa and wellness partner for its fleet.

OSW has also announced that Glenn Fusfield, CEO and member of the Board of Directors, informed the company of his intention to retire effective 31 March 2021.

He commented: “After 20 years of my life committed to working with the wonderful and talented associates of OSW. I’m incredibly proud of everything the company and our team has accomplished together and I am honoured to have served in this leadership role.”

Fusfield will continue to serve as an independent member of the Board of Directors following his retirement while Leonard Fluxman, current executive chair and previous CEO during 2001 to 2018, is expected to assume the title of CEO once again.

“Glenn has been a partner and friend for more than 20 years and I will truly miss our collaboration upon his retirement,” said Fluxman, “I look forward to continuing to benefit from his wisdom while he remains a member of our Board of Directors.”

He continued: “We’re thrilled to have attracted Susan to OSW and believe now is the opportune time to expand our leadership team to support the significant growth opportunities that lie ahead for our company.

“Her proven track record and experience developing and implementing innovative strategies to drive revenue will be highly valuable to us, as we continue to elevate our spa service offerings.”

In May 2020, OSW struck a rescue deal with private equity firm, L Catterton for financial pandemic assistance. Click here to find out more from Spa Business.
RELATED STORIES
On-board spa operator, One Spa World, gets cash injection from L Catterton


Cruise ship and resort operator, One Spa World (OSW), has struck a rescue deal with private equity firm, L Catterton for financial pandemic assistance.
OneSpaWorld and Celebrity Cruises announce exclusive partnership


Celebrity Cruises has selected health and wellness provider OneSpaWorld as the exclusive spa and wellness partner for its fleet.
Celebrity Cruises to launch own spa offering aboard new ship


Cruise operator Celebrity Cruises, a subsidiary of Royal Caribbean Cruises, is launching the Celebrity Apex, a new ship with its own spa offering.
Haymaker and OneSpaWorld to combine in US$948m deal


Haymaker Acquisition Corp. and OneSpaWorld (OSW), a global provider of health and wellness products and services onboard cruise ships and in resorts around the world, have entered into what they call a "definitive business combination agreement" – a transaction valued at US$948m.
MORE NEWS
Heartfelt messages from spa industry 'flourishing in adversity' panel
Leading spa figures Marina Efraimoglou, Dr Daniel Friedland, Corinna Yap and Ophelia Yeung, came together in an inspirational virtual panel on 1 March to share their experiences of fighting cancer and to shine a light on an increasingly important area for the global wellness industry.
Sustainable Spa Association finds 33 per cent of spa businesses contribute to UN’s 17 SDGs
According to a recent survey conducted by The Sustainable Spa Association (SSA), just 33 per cent of spa businesses contribute towards the United Nations’ 17 SDG Development Goals (SDGs).
Kempinski buys Resense Spa as shareholders exit
Kempinski Hotels has completed the acquisition of Resense Spa SA as part of the expansion of its wellness and wellbeing strategy.
Asia Pacific Spa and Wellness Coalition gears up for first virtual Round Table in March 2021
The Asia Pacific Spa and Wellness Coalition (APSWC) has unveiled new details about its upcoming 2021 Round Table Conference, scheduled for 15-17 March.
Six Senses transforms Brazilian resort previously backed by co-founders of The Body Shop and AOL
Six Senses Hotels Resorts Spas has expanded its portfolio with a new eco-wellness resort in Mantiqueira, Brazil, nestled amongst flourishing forests and situated at the meeting of three valleys.
Baca Architects submits scheme for floating eco-wellness sanctuary and spa
Baca Architects has submitted a scheme to transform an unused UK quarry lake and surrounding land into a unique eco-wellness resort centred on waterside living and water- based recreation.
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