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New spa management technology matches clients with therapists based on treatment needs
By Megan Whitby 14 Dec 2020
The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and its elimination of a static spa menu
Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.

The newly developed patent-pending algorithm matches guest preferences to therapists best-suited to their needs, who will then tailor personalised treatment plans for each client.

Spa Space was created by ISM Spa founders, Ilana Alberico and Christina Stratton, and their partner Nathalie Malkoff.

The software is in beta-testing within the group’s 14 hotel and resort spas in the Southeast US, and early results show that Spa Space has delivered a 60 per cent reduction in fixed operating expenses.

The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and the fact it eliminated the use of a static spa menu.

Instead, Spa Space Chicago gives therapists the freedom to create personalised treatment plans for their guests.

“The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators,” explained Alberico.

“Now more than ever, the world is seeking the healing power of touch but the demand is for more personalisation. Spa Space will make that possible.”

Spa Space technology was designed to alleviate traditional spa operation headaches by handling recruitment, staffing, quality control, scheduling and real-time payroll to therapists.

The Spa Space technology and algorithm has been developed as a staffing and revenue management solution to help resort spas implement a personalised experience to drive local capture while streamlining operations.

Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties and Autograph Collection Hotels.


News
1 to 12 of 7718 news stories
01 Mar 2021
Kempinski Hotels has completed the acquisition of Resense Spa SA as part of the expansion of its wellness and wellbeing strategy. Resense, which was originally founded as a joint venture between Kempinski and spa consultancy ... More
01 Mar 2021
The Asia Pacific Spa and Wellness Coalition (APSWC) has unveiled new details about its upcoming 2021 Round Table Conference, scheduled for 15-17 March. The annual event always produces a white paper that pinpoints the region’s ... More
28 Feb 2021
Six Senses Hotels Resorts Spas has expanded its portfolio with a new eco-wellness resort in Mantiqueira, Brazil, nestled amongst flourishing forests and situated at the meeting of three valleys. Six Senses Botanique was opened after ... More
25 Feb 2021
Baca Architects has submitted a scheme to transform an unused UK quarry lake and surrounding land into a unique eco-wellness resort centred on waterside living and water-based recreation. The 80-hectare Ashwicken Lake site is situated ... More
24 Feb 2021
The Hot Springs Connection has announced its third-annual conference is scheduled to take place in person at Quinn’s Hot Springs Resort in Paradise, Montana, on May 17-20 2021. Established in 2018, the convention is claimed ... More
24 Feb 2021
The iconic Beverly Hills Hotel Spa in Los Angeles has reopened its doors after seven months of extensive refurbishment and redesign. Christopher Cowdray, CEO of the Dorchester Collection – luxury operating company of the Beverly ... More
23 Feb 2021
US-based skincare company Heyday has announced a US$20m (£14.2m €16.5m) Series B round of funding led by Level 5 Capital Partners (L5), with participation from existing investors Lerer Hippeau and Fifth Wall Ventures. Heyday has ... More
22 Feb 2021
UK Prime Minister Boris Johnson has announced non-essential retail, including spas, salons, close-contact services and gyms, could reopen by 12 April 2021, at the very earliest. Johnson revealed the news today as part of step ... More
22 Feb 2021
A collection of industry organisations, including The British Beauty Council, are working closely with the UK Government to present proposals for a package of industry-saving measures. These include a VAT cut for reopened salon and ... More
22 Feb 2021
Luxury Hawaiian wellness enclave, Sensei Lāna‘i, A Four Seasons Resort has launched an Optimal Wellbeing Programme in partnership with WHOOP, the human performance and wearable tech company. Located at the island resort on Lāna‘i, the ... More
18 Feb 2021
Aman is planning to debut its sister hotel brand Janu in the heart of Tokyo in an urban redevelopment project, called Toranomon-Azabudai development. Janu was unveiled in 2020 with a fresh philosophy based on social ... More
19 Feb 2021
As evidence grows around nature’s wellbeing and health benefits, the team behind the UK’s Lost Gardens of Heligan has created an initiative to demonstrate how its guests can harness nature to boost wellbeing. Heligan has ... More
     
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KLAFS GmbH & Co. KG
KLAFS GmbH & Co. KG
KLAFS GmbH & Co. KG
KLAFS GmbH & Co. KG
Jobs   News   Products   Magazine
NEWS
New spa management technology matches clients with therapists based on treatment needs
POSTED 14 Dec 2020 . BY Megan Whitby
The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and its elimination of a static spa menu Credit: Shutterstock/Jacob Lund
The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years
– Ilana Alberico
Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.

The newly developed patent-pending algorithm matches guest preferences to therapists best-suited to their needs, who will then tailor personalised treatment plans for each client.

Spa Space was created by ISM Spa founders, Ilana Alberico and Christina Stratton, and their partner Nathalie Malkoff.

The software is in beta-testing within the group’s 14 hotel and resort spas in the Southeast US, and early results show that Spa Space has delivered a 60 per cent reduction in fixed operating expenses.

The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and the fact it eliminated the use of a static spa menu.

Instead, Spa Space Chicago gives therapists the freedom to create personalised treatment plans for their guests.

“The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators,” explained Alberico.

“Now more than ever, the world is seeking the healing power of touch but the demand is for more personalisation. Spa Space will make that possible.”

Spa Space technology was designed to alleviate traditional spa operation headaches by handling recruitment, staffing, quality control, scheduling and real-time payroll to therapists.

The Spa Space technology and algorithm has been developed as a staffing and revenue management solution to help resort spas implement a personalised experience to drive local capture while streamlining operations.

Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties and Autograph Collection Hotels.
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Spa management company, ISM Spa, is expanding its reach in the US, having recently opened two new properties, with plans to open an additional destination in Q4 2020.
MORE NEWS
Kempinski buys Resense Spa as shareholders exit
Kempinski Hotels has completed the acquisition of Resense Spa SA as part of the expansion of its wellness and wellbeing strategy.
Asia Pacific Spa and Wellness Coalition gears up for first virtual Round Table in March 2021
The Asia Pacific Spa and Wellness Coalition (APSWC) has unveiled new details about its upcoming 2021 Round Table Conference, scheduled for 15-17 March.
Six Senses transforms Brazilian resort previously backed by co-founders of The Body Shop and AOL
Six Senses Hotels Resorts Spas has expanded its portfolio with a new eco-wellness resort in Mantiqueira, Brazil, nestled amongst flourishing forests and situated at the meeting of three valleys.
Baca Architects submits scheme for floating eco-wellness sanctuary and spa
Baca Architects has submitted a scheme to transform an unused UK quarry lake and surrounding land into a unique eco-wellness resort centred on waterside living and water- based recreation.
Montana hot springs resort unveils new bathing area in time to host global hot springs convention
The Hot Springs Connection conference is scheduled to take place in person at Quinn’s Hot Springs Resort in Paradise, Montana, on May 17-20 2021.
Beverly Hills Hotel unveils newly renovated spa with design details by Champalimaud Design
The iconic Beverly Hills Hotel Spa in Los Angeles has reopened its doors after seven months of extensive refurbishment and redesign.
+ More news   
 
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TylöHelo specialises in producing bespoke thermal experience areas for luxury hotels and spas. [more...]
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VIDEO GALLERY

BC Softwear Product Demonstration Pure Spa Linen & Energy saving SupremeSoft Towels
BC Softwear introduces the new Pure Spa Linen cotton sheets, duvet covers and pillow cases especially designed for luxury spas. The SupremeSoft range offers incredible energy saving over traditional towelling with a cashmere soft feel. Find out more...
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28 Feb - 02 Mar 2021

World Spa & Wellness Online Conference

Online,
03-04 Mar 2021

Saltex

NEC, Birmingham, United Kingdom
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