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Product news
1 to 12 of 1952 news stories
How to grow your spa business by 44%*
By Liz Terry 14 Nov 2019
Treatwell interviews two leading spas that have significantly grown their business online.

Interview with Sabrina Zaczyk, spa manager of Spa at The Montcalm Hotel Marble Arch, London, and Paddington Boutique Spa at The Chilworth Hotel, London

How does Treatwell help grow your spa business?

In all sorts of ways! The 24-hour booking platform allows customers to book whenever they like, wherever they like. It really does bring in a constant stream of bookings.

The system is really easy to use – we just add our availability and the team at Treatwell take care of the rest.

We have a dedicated account manager, which is just brilliant – they make sure our menu is up to date and our profile is the best it can be, to bring in the most bookings it can. As a result we have more than trebled our business with Treatwell this year.

What does Treatwell do to build your spa's online reputation?

Our customers are always invited to leave a review after their spa experience, and we get so many! Treatwell sends them a £5 voucher if they leave the review, so that really helps.

We've built up a strong online reputation now, and all of these positive reviews help boost our ranking in the marketplace, plus the feedback helps us keep working towards the perfect customer experience.

Interview with Diana Bordei, spa manager of Rena Spa Holborn and Tower Bridge, London

Does Treatwell facilitate group bookings?

Yes! Treatwell has a spa concierge team who are always thinking of us for large and bespoke bookings. They organise everything, from initial customer request to finalising the booking.

They receive enquiries from customers (often looking to book for special occasions), they then reach out to us to ask whether we can accomodate the booking, and then they organise everything from there. These are often large value bookings that bring lots of new customers through the door – so extremely valuable to us.

How simple is it to manage your presence on Treatwell?

The platform is super easy to use. You can log into your account and manage everything - from your business details to adding team members.

Everything is intuitive and displays on-site exactly as you need. And if you do need a hand, your account manager is always at the end of the phone.

The support we receive is invaluable; in just the last few months, Treatwell has helped us transition through an exciting rebrand. Having previously been known as Ajala Spas we have successfully rebranded to Rena Spas, and Treatwell is now working with us to list overnight breaks online.

For more information on how to become a Treatwell partner, please click here.

*average order growth in the first 12 months


Product news
1 to 12 of 1952 news stories
11 Dec 2019
The Jaavu Spa at Amilla Fushi, a luxury resort based in the Maldives, has introduced Sensora Light Therapy, a new multi-sensory immersive experience that combines light, sound and vibration therapies. It was developed by physicist ... More
05 Dec 2019
Spa associates are intrinsically different from other hospitality professionals, and traditional business training often does not equip them to maximise their operations. To remedy this, training must be aligned to the language and motivators that ... More
05 Dec 2019
The thirteenth Forum HOTelSPA, which takes place on 4 June 2020 at the Four Seasons George V in Paris, is an exclusive international event that unites leaders from the luxury hotel and spa industries with ... More
04 Dec 2019
The Rocks Push (TRP), a sustainable swimwear brand based in Australia, has partnered with Drift Distribution, which will act as the brand's exclusive European distributor, to launch its range of eco-friendly swimwear in Europe. The ... More
02 Dec 2019
Spa uniform provider, Fashionizer Spa, has developed a new sustainable fabric style – Eco-Smooth. The fabric is developed with eco-friendly technologies and will be used to create a new uniform style – the Aurora Tunic. ... More
02 Dec 2019
The Cold Sauna, Zimmer's most advanced cryo-chamber, allows operators - such as hotels, spas, health/fitness clubs, beauty clinics and rehabilitation centres - to offer versatile, unique and effective treatments to its customers. With a long ... More
01 Dec 2019
Living Earth Crafts is proud to introduce its latest innovation in massage comfort, the Conforma LE™, which eliminates breast discomfort and improves spinal alignment for women (and men) during face down spa and medical treatments. ... More
02 Dec 2019
Thalion, a French product house specialising in marine skincare, has launched a new product range designed to re-energise fatigued skin. Called Algo Energie, the range incorprates a facial and both professional and retail products. It ... More
28 Nov 2019
Phytomer has launched a six-step 60-minute signature facial – Hydra Original Plumping Thirst-Relief Facial with organic algae – along with three new exclusive products. The French brand has produced a mist, serum and mask containing ... More
28 Nov 2019
Spa Vision, a global spa consultancy with offices in the UK and Australia, has announced a new partnership for the Away Spa at the 5-star W Brisbane hotel. As part of the deal Spa Vision, ... More
27 Nov 2019
Crown Sports Lockers (CSL), a UK-based locker manufacturer specialising in bespoke changing solutions, has developed a new waterproof locker that combines practicality and sustainability. The company, which has more than 25 years experience creating tailor-made ... More
26 Nov 2019
Leading spa and wellness consultants Spa Vision and Spa Guru Consulting are set to collaborate to bring exceptional expertise and insight to projects across the Asia Pacific Region. Neil Owen, director of Spa Vision is ... More
     
The Wellness
Company Profile
Promet Spa Wellness
Mehmet Kabas established Promet in 1993, and Aysegul Sungur joined the company the same year. [more]
 
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Book4Time puts the focus back on the guests
In a competitive spa market, guest experience will make or break your business. ... more
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Cambridge plant scientists behind Bvlgari spa’s new CBD massage @Bulgariofficial #BvlgariSpaLondon #KLORIS #CBD #partnership
Cambridge plant scientists behind Bvlgari spa’s new CBD massage
Hard Rock Prague to open in 2023, featuring full-service Rock Spa @HardRock @HardRockHotels #Prague #RockSpa
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A blueprint for the industry: Raison d’Etre launches green strategy
Book4Time Inc
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Jobs   News   Products   Magazine
PRODUCT NEWS
How to grow your spa business by 44%*
14 Nov 2019 . BY Liz Terry
Treatwell interviews two leading spas that have significantly grown their business online.

Interview with Sabrina Zaczyk, spa manager of Spa at The Montcalm Hotel Marble Arch, London, and Paddington Boutique Spa at The Chilworth Hotel, London

How does Treatwell help grow your spa business?

In all sorts of ways! The 24-hour booking platform allows customers to book whenever they like, wherever they like. It really does bring in a constant stream of bookings.

The system is really easy to use – we just add our availability and the team at Treatwell take care of the rest.

We have a dedicated account manager, which is just brilliant – they make sure our menu is up to date and our profile is the best it can be, to bring in the most bookings it can. As a result we have more than trebled our business with Treatwell this year.

What does Treatwell do to build your spa's online reputation?

Our customers are always invited to leave a review after their spa experience, and we get so many! Treatwell sends them a £5 voucher if they leave the review, so that really helps.

We've built up a strong online reputation now, and all of these positive reviews help boost our ranking in the marketplace, plus the feedback helps us keep working towards the perfect customer experience.

Interview with Diana Bordei, spa manager of Rena Spa Holborn and Tower Bridge, London

Does Treatwell facilitate group bookings?

Yes! Treatwell has a spa concierge team who are always thinking of us for large and bespoke bookings. They organise everything, from initial customer request to finalising the booking.

They receive enquiries from customers (often looking to book for special occasions), they then reach out to us to ask whether we can accomodate the booking, and then they organise everything from there. These are often large value bookings that bring lots of new customers through the door – so extremely valuable to us.

How simple is it to manage your presence on Treatwell?

The platform is super easy to use. You can log into your account and manage everything - from your business details to adding team members.

Everything is intuitive and displays on-site exactly as you need. And if you do need a hand, your account manager is always at the end of the phone.

The support we receive is invaluable; in just the last few months, Treatwell has helped us transition through an exciting rebrand. Having previously been known as Ajala Spas we have successfully rebranded to Rena Spas, and Treatwell is now working with us to list overnight breaks online.

For more information on how to become a Treatwell partner, please click here.

*average order growth in the first 12 months
PRODUCT NEWS
'Pure light experience' opens at the Jaavu Spa at Amilla Fushi
The Jaavu Spa at Amilla Fushi, a luxury resort based in the Maldives, has introduced Sensora Light Therapy.
Proven commercial and operational expertise for spas
Spa associates are intrinsically different from other hospitality professionals, and traditional business training often does not equip them to maximise their operations.
13th Forum HOTelSPA unites leaders from hotel, spa and thalassotherapy
The thirteenth Forum HOTelSPA is an exclusive international event that unites leaders from the luxury hotel and spa industries with the Thalassotherapy and Thermalism sectors.
The Rocks Push to launch in Europe following distribution partnership
The Rocks Push (TRP), a sustainable swimwear brand based in Australia, has partnered with Drift Distribution to launch its range of eco-friendly swimwear in Europe
Fashionizer Spa launches new sustainable fabric
Spa uniform provider, Fashionizer Spa, has developed a new sustainable fabric style – Eco-Smooth.
Zimmer's icelab improves overall wellbeing
The Cold Sauna, Zimmer's most advanced cryo-chamber, allows operators to offer versatile, unique and effective treatments to its customers.
The Conforma LE™ - Automated Breast Comfort System
Living Earth Crafts is proud to introduce its latest innovation in massage comfort, the Conforma LE™, which eliminates breast discomfort and improves spinal alignment for women (and men) during face down spa and medical treatments.
Thalion's Algo Energie range combats physical signs of fatigue with 'super' seaweed
Thalion, a French product house specialising in marine skincare, has launched a new product range designed to re- energise fatigued skin.
Phytomer expands marine range with new signature hydration facial
Phytomer has launched a six-step 60-minute signature facial – Hydra Original Plumping Thirst-Relief Facial with organic algae – along with three new exclusive products.
Spa Vision announces new partnership with the W Brisbane's Away Spa
Spa Vision, a global spa consultancy with offices in the UK and Australia , has announced a new partnership for the Away Spa at the 5-star W Brisbane hotel.
Crown Sports Lockers debuts new sustainable waterproof locker solution
Crown Sports Lockers (CSL), a UK-based locker manufacturer specialising in bespoke changing solutions, has developed a new waterproof locker that combines practicality and sustainability.
Spa Vision and Spa Guru Consulting team up to bring combined expertise to Asia PacificRegion
Leading spa and wellness consultancies Spa Vision and Spa Guru Consulting are set to collaborate to bring exceptional expertise and insight to projects across the Asia Pacific Region.
+ More products   
 
COMPANY PROFILES
Barr + Wray Ltd

Being able to create award-winning spas, offering a full interior design package and a technical a [more...]
+ More profiles  
DIRECTORY
+ More directory  
DIARY

 

10-12 Dec 2019

SportAccord Pan America

tbc, Fort Lauderdale, United States
14 Jan 2020

BALPPA Annual General Meeting

ExCel, London, United Kingdom
+ More diary  
 


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©Cybertrek 2019

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