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Product news
1 to 12 of 1967 news stories
How to grow your spa business by 44%*
By Liz Terry 19 Nov 2019
Treatwell interviews two leading spas that have significantly grown their business online.

Interview with Sabrina Zaczyk, spa manager of Spa at The Montcalm Hotel Marble Arch, London, and Paddington Boutique Spa at The Chilworth Hotel, London

How does Treatwell help grow your spa business?

In all sorts of ways! The 24-hour booking platform allows customers to book whenever they like, wherever they like. It really does bring in a constant stream of bookings.

The system is really easy to use – we just add our availability and the team at Treatwell take care of the rest.

We have a dedicated account manager, which is just brilliant – they make sure our menu is up to date and our profile is the best it can be, to bring in the most bookings it can. As a result we have more than trebled our business with Treatwell this year.

What does Treatwell do to build your spa's online reputation?

Our customers are always invited to leave a review after their spa experience, and we get so many! Treatwell sends them a £5 voucher if they leave the review, so that really helps.

We've built up a strong online reputation now, and all of these positive reviews help boost our ranking in the marketplace, plus the feedback helps us keep working towards the perfect customer experience.

Interview with Diana Bordei, spa manager of Rena Spa Holborn and Tower Bridge, London

Does Treatwell facilitate group bookings?

Yes! Treatwell has a spa concierge team who are always thinking of us for large and bespoke bookings. They organise everything, from initial customer request to finalising the booking.

They receive enquiries from customers (often looking to book for special occasions), they then reach out to us to ask whether we can accomodate the booking, and then they organise everything from there. These are often large value bookings that bring lots of new customers through the door – so extremely valuable to us.

How simple is it to manage your presence on Treatwell?

The platform is super easy to use. You can log into your account and manage everything - from your business details to adding team members.

Everything is intuitive and displays on-site exactly as you need. And if you do need a hand, your account manager is always at the end of the phone.

The support we receive is invaluable; in just the last few months, Treatwell has helped us transition through an exciting rebrand. Having previously been known as Ajala Spas we have successfully rebranded to Rena Spas, and Treatwell is now working with us to list overnight breaks online.

For more information on how to become a Treatwell partner, please click here.

*average order growth in the first 12 months


Product news
1 to 12 of 1967 news stories
17 Jan 2020
ESPA, a skincare brand specialising in natural and wellbeing products, has expanded its line of Signature Blends for the first time since the company was founded in 1992. The new Positivity Blend is a 100 ... More
16 Jan 2020
Naval architect Jean-Michel Ducancelle has designed a solar-powered floating hotel suite aimed at offering an eco-friendly and nomadic place for travellers to stay. The Anthénea pod was conceived as a luxury suite for hoteliers to ... More
15 Jan 2020
Sequential Skin, a startup focused on personalised skincare and diagnostics, has launched an at-home diagnosis tool that could be used in spas as a retail line or even to personalise treatments. Developed by Dr Albert ... More
15 Jan 2020
The International SPA Association (ISPA) will hold its inaugural ISPA Talent Symposium on 15 April at The Ritz-Carlton, Bacara in Santa Barbara, CA. This event will be a first of its kind for the spa ... More
14 Jan 2020
Natural skincare brand Pevonia has launched the No Rinse Body Wraps, two new eco-conscious body products, designed to deliver potent skincare benefits whilst conserving water. An intense skin treatment, the wraps are designed to be ... More
13 Jan 2020
The Rocks Push (TRP), a sustainable swimwear brand based in Australia, has partnered with Drift Distribution, which will act as the brand's exclusive European distributor, to launch its range of eco-friendly swimwear in Europe. The ... More
10 Jan 2020
BC Softwear, a UK-based provider of luxury linens, has launched a new range of SmartKnit towels, as an eco-aware alternative for spas. Part of the SmartSoft collection, a curated range of products including the SupremeSoft ... More
08 Jan 2020
Selling both treatments and retail products is vital for spa revenues. This transaction, however, depends on the genuine recommendations of spa associates - guidance that focuses on how to better help the guest and foster ... More
05 Jan 2020
Living Earth Crafts is proud to introduce its latest innovation in massage comfort, the Conforma LE™, which eliminates breast discomfort and improves spinal alignment for women (and men) during face down spa and medical treatments. ... More
03 Jan 2020
Margaret Dabbs London, a results-driven beauty brand specialising in hand and foot care, has created Pure Feet, its first range of vegan products. The five-piece collection consists of a restorative foot lotion, regenerating foot oil, ... More
27 Dec 2019
The Spa at the Mandarin Oriental Boston has become one of the first spas in the US to offer the Forest Therapy Journey from Aromatherapy Associates. The Forest Therapy Journey is an 80-minute ritual, inspired ... More
23 Dec 2019
Elemis will welcome two new additions to its Superfood range: the Superfood Cica Calm Hydration Juice and the Superfood Cica Calm Cleansing Foam. Launching in January, the products are formulated with Biotransformed Cica, also known ... More
     
The Wellness
Company Profile
Universal Companies
Universal Companies has served the spa industry since Marti Morenings and her father, Dr. G.H. [more]
 
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The Conforma LE™ - Automated Breast Comfort System
Living Earth Crafts is proud to introduce its latest innovation in massage comfort, the Conforma LE™, which eliminates breast discomfort and improves spinal alignment for women (and men) during face down spa and medical treatments. ... more
Latest news
New Sri Lankan spa offers traditional Ayurvedic treatments #SriLanka #Ayurveda #new opening
New Sri Lankan spa offers traditional Ayurvedic treatments
Hyatt partners with Headspace for exclusive wellbeing collaboration @Hyatt @Headspace @andypuddicombe #collaboration #mindfulness
Hyatt partners with Headspace for exclusive wellbeing collaboration
Carden Park welcomes brand new £10m spa with Bollinger garden bar @cardenparkhotel @BollingerUK #newopening #spa #Cheshire
Carden Park welcomes brand new £10m spa with Bollinger garden bar
Six Senses announces new wellness role for Mark Sands @Six_Senses #appointment #wellness
Six Senses announces new wellness role for Mark Sands
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Jobs   News   Products   Magazine
PRODUCT NEWS
How to grow your spa business by 44%*
19 Nov 2019 . BY Liz Terry
Treatwell interviews two leading spas that have significantly grown their business online.

Interview with Sabrina Zaczyk, spa manager of Spa at The Montcalm Hotel Marble Arch, London, and Paddington Boutique Spa at The Chilworth Hotel, London

How does Treatwell help grow your spa business?

In all sorts of ways! The 24-hour booking platform allows customers to book whenever they like, wherever they like. It really does bring in a constant stream of bookings.

The system is really easy to use – we just add our availability and the team at Treatwell take care of the rest.

We have a dedicated account manager, which is just brilliant – they make sure our menu is up to date and our profile is the best it can be, to bring in the most bookings it can. As a result we have more than trebled our business with Treatwell this year.

What does Treatwell do to build your spa's online reputation?

Our customers are always invited to leave a review after their spa experience, and we get so many! Treatwell sends them a £5 voucher if they leave the review, so that really helps.

We've built up a strong online reputation now, and all of these positive reviews help boost our ranking in the marketplace, plus the feedback helps us keep working towards the perfect customer experience.

Interview with Diana Bordei, spa manager of Rena Spa Holborn and Tower Bridge, London

Does Treatwell facilitate group bookings?

Yes! Treatwell has a spa concierge team who are always thinking of us for large and bespoke bookings. They organise everything, from initial customer request to finalising the booking.

They receive enquiries from customers (often looking to book for special occasions), they then reach out to us to ask whether we can accomodate the booking, and then they organise everything from there. These are often large value bookings that bring lots of new customers through the door – so extremely valuable to us.

How simple is it to manage your presence on Treatwell?

The platform is super easy to use. You can log into your account and manage everything - from your business details to adding team members.

Everything is intuitive and displays on-site exactly as you need. And if you do need a hand, your account manager is always at the end of the phone.

The support we receive is invaluable; in just the last few months, Treatwell has helped us transition through an exciting rebrand. Having previously been known as Ajala Spas we have successfully rebranded to Rena Spas, and Treatwell is now working with us to list overnight breaks online.

For more information on how to become a Treatwell partner, please click here.

*average order growth in the first 12 months
PRODUCT NEWS
New ESPA Positivity blend provides a 'burst of happiness'
ESPA, a skincare brand specialising in natural and wellbeing products, has expanded its line of Signature Blends for the first time since the company was founded in 1992.
Naval architect launches solar-powered floating pods
Naval architect Jean-Michel Ducancelle has designed a solar-powered floating hotel suite aimed at offering an eco-friendly and nomadic place for travellers to stay.
Sequential tool kit priotises personalisation
Sequential Skin, a startup focused on personalised skincare and diagnostics, has launched an at- home diagnosis tool to personalise treatments.
Seth Mattison to speak at ISPA Talent Symposium
The International SPA Association (ISPA) will hold its inaugural ISPA Talent Symposium on 15 April at The Ritz-Carlton, Bacara in Santa Barbara, CA.
Pevonia's No Rinse Body Wraps conserve water and deliver potent skincare benefits
Natural skincare brand Pevonia has launched the No Rinse Body Wraps, two new eco-conscious body products, designed to deliver potent skincare benefits whilst conserving water.
The Rocks Push to launch in Europe following distribution partnership
The Rocks Push (TRP), a sustainable swimwear brand based in Australia, has partnered with Drift Distribution to launch its range of eco-friendly swimwear in Europe
New SmartKnit range conserves energy and reduces costs
BC Softwear, a UK-based provider of luxury linens, has launched a new range of SmartKnit towels, as an eco-aware alternative for spas.
Delivering commercial success starts with Spa Professional
Selling both treatments and retail products is vital for spa revenues.
The Conforma LE™ - Automated Breast Comfort System
Living Earth Crafts is proud to introduce its latest innovation in massage comfort, the Conforma LE™, which eliminates breast discomfort and improves spinal alignment for women (and men) during face down spa and medical treatments.
Margaret Dabbs London launches first vegan footcare range
Margaret Dabbs London, a results-driven beauty brand specialising in hand and foot care, has created Pure Feet, its first range of vegan products.
Aromatherapy Associates launches Forest Therapy Journey at Mandarin Oriental Boston
The Spa at the Mandarin Oriental Boston has become one of the first spas in the US to offer the Forest Therapy Journey from Aromatherapy Associates.
Elemis to expand Superfood range
Elemis will welcome two new additions to its Superfood range: the Superfood Cica Calm Hydration Juice and the Superfood Cica Calm Cleansing Foam.
+ More products   
 
COMPANY PROFILES
Hepburn Wellness Group

Hepburn Wellness Group is a division of Belgravia Leisure, an Australian leisure management compan [more...]
+ More profiles  
DIRECTORY
+ More directory  
DIARY

 

21-23 Jan 2020

BIGGA Turf Management Exhibition (BTME)

Harrogate Convention Centre, Harrogate, United Kingdom
26-29 Jan 2020

Green Spa Network Congress

The Oaks, Ojai, United States
+ More diary  
 


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©Cybertrek 2020

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