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01-02 Oct 2020
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01-04 Oct 2020
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07 Oct 2020
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11-12 Oct 2020
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15-17 Oct 2020
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Product news
1 to 12 of 2049 news stories
Improve operational performance with role-specific training
By Dean Fox 20 Nov 2019
Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.

Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.

This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.

Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.

"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.

From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.

Learn more at lobsterink.com/solution/content/spa

Product news
1 to 12 of 2049 news stories
18 Sep 2020
Book4Time, the leading wellness and recreation management solution for the hospitality industry, is continuing to innovate in 2020 despite strong headwinds in the industry. Last month, the company announced one of its largest multi-channel platform ... More
10 Sep 2020
With cleanliness and rigorous hygiene at the forefront of operators’ minds, Esthetica has launched the UV-C Disinfection Towers to reduce the risk of virus and bacteria transmission in spas. The Disinfection Towers can be used ... More
08 Sep 2020
Neom Organics has launched a body wash and lotion line, designed to offer a luxury body care experience, which doesn’t compromise on sustainability. The line features a hand and body wash or lotion, both of ... More
04 Sep 2020
Spanish skincare and spa brand, Natura Bissé, is joining together with its UK and Irish spa partners to thank healthcare professionals who’ve been working in care homes for their hard work over the past months. ... More
03 Sep 2020
Aromatherapy Associates has unveiled a new collection of four shower oils designed to cleanse and hydrate skin. Formulated with just ten ingredients plus up to 28 pure essential oils, the oil-to-milk shower products are blended ... More
08 Sep 2020
Core by Premier Software® (Core) is the leading single and multi-site software solution designed specifically for the spa, wellness and leisure industries. A multi-layered software solution that integrates with existing PMS systems, Core’s depth of ... More
27 Aug 2020
The Davines group, together with skincare brands Comfort Zone and Skin Regimen, has introduced its sustainability results achieved in 2019 and outlined the new goals for 2020. This year’s report marks an important ... More
27 Aug 2020
Made for Life Organics has collaborated with the team at BC Softwear to introduce a new Made for Life Sleep Ritual combining a soothing natural botanical spritz with a soft sleep mask to block out ... More
25 Aug 2020
Elemis has introduced a No-Touch Facial Powered by Biotec, a brand new experience launching at its flagship destination in Mayfair, London. The touchless treatment is claimed to deliver transformative results while providing peace of mind ... More
21 Aug 2020
Allaperto, the lounge collection spawned by the partnership between design studios, Matteo Thun, Ethimo and Antonio Rodriguez, has been expanded to include new styles and offerings. In 2021, the range will feature a new hand-decorated ... More
17 Aug 2020
Dermalogica has unveiled a five-minute multi-function mask to deliver gentle exfoliation and boost skin hydration in just one step. The company’s new Hydro Masque Exfoliant is ultimately designed to smooth and renew skin for a ... More
13 Aug 2020
Spa software company, Zenoti, is partnering with RUSH Hair and Beauty Salons to provide advanced salon management solutions. RUSH Hair and Beauty is one of the UK’s largest salon brands operating more than 90 salons, ... More
     
International SPA Association - iSPA
Company Profile
RKF Luxury Linen
RKF was born 20 years ago on the foundations of a century-old company. Today, RKF Group consists [more]
 
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Featured Supplier
Blu Spas to launch new wellness concepts
Blu Spas is a full-service firm offering consulting, advisory and operating solutions. ... more
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Spas could get payouts on business interruption insurance following high court ruling
Susan Bonner appointed OneSpaWorld CCO as Glenn Fusfield announces plans to retire as CEO @OneSpaWorld #appointment #OneSpaWorld #cruiseindustry #spa #spaindustry
Susan Bonner appointed OneSpaWorld CCO as Glenn Fusfield announces plans to retire as CEO
Rainer Bolsinger appointed CMO and CSO of artofcryo.com #artofcryo #appointment #cryotherapy #Vaultz
Rainer Bolsinger appointed CMO and CSO of artofcryo.com
Luxury Caribbean resort offering underwater wellness programme @windjammerstl #breathwork #yoga #diving #underwaterwellness
Luxury Caribbean resort offering underwater wellness programme
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Jobs   News   Products   Magazine
PRODUCT NEWS
Improve operational performance with role-specific training
20 Nov 2019 . BY Dean Fox
Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.

Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.

This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.

Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.

"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.

From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.

Learn more at lobsterink.com/solution/content/spa
PRODUCT NEWS
Book4Time invests in data team and makes new appointments to increase market leadership position
Book4Time, the leading wellness and recreation management solution for the hospitality industry, is continuing to innovate in 2020 despite strong headwinds in the industry.
Esthetica unveils portable disinfection towers using ultraviolet light
With the cleanliness and rigorous hygiene at the forefront of operators’ minds, Esthetica has launched the UV-C Disinfection Towers to reduce the risk of virus and bacteria transmission in spas.
Neom Organics unveils new luxury sustainable body wash and lotion range
Neom Organics has launched a body wash and lotion line, designed to offer a luxury body care experience, which doesn’t compromise on sustainability.
Natura Bissé collaborates with UK and Irish spas to thank healthcare assistants in care homes
Spanish skincare and spa brand, Natura Bissé, is joining together with its UK and Irish spa partners to thank healthcare professionals who’ve been working in care homes for their hard work over the past months.
Aromatherapy Associates introduces shower oils blended with up to 28 pure essential oils
Aromatherapy Associates has unveiled a new collection of four shower oils designed to cleanse and hydrate skin.
Keep your business bubbling with Core by Premier Software®
Core by Premier Software® (Core) is the leading single and multi-site software solution designed specifically for the spa, wellness and leisure industries.
Being the best for the world: Davines group unveils 2020 sustainability report and goals
The Davines group, together with skincare brands Comfort Zone and Skin Regimen, has introduced its sustainability results achieved in 2019 and outlined the new goals for 2020.
Sweet dreams: Made for Life Organics teams up with BC Softwear for new Sleep Ritual
Made for Life Organics has collaborated with the team at BC Softwear to introduce a new Made for Life Sleep Ritual combining a soothing natural botanical spritz with a soft sleep mask to block out the morning light, ensuring a perfect night’s sleep.
Elemis debuts touchless facial using new Safe-Touch tools
Elemis has introduced a No-Touch Facial Powered by Biotec, a brand new experience launching at its flagship destination in Mayfair, London.
Matteo Thun grows Allaperto collection with new suspended outdoor armchair
Allaperto, the lounge collection spawned by the partnership between design studios, Matteo Thun, Ethimo and Antonio Rodriguez, has been expanded to include new styles and offerings.
Dermalogica launches multi-function mask which both hydrates and exfoliates skin
Dermalogica has unveiled a five-minute multi-function mask to deliver gentle exfoliation and boost skin hydration in just one step.
Zenoti partners with RUSH Hair and Beauty Salons to provide a client-focused digital solution
Spa software company, Zenoti, is partnering with RUSH Hair and Beauty Salons to provide advanced salon management solutions.
+ More products   
 
COMPANY PROFILES
Gharieni Group

Our products are made in Germany and designed with the utmost attention to quality and detail. [more...]
+ More profiles  
DIRECTORY
+ More directory  
DIARY

 

18-20 Sep 2020

FIWE Fitness Trade Show

EXPO XXI, Warsaw, Poland
21-24 Sep 2020

SIBEC North America

Loews Coronado Bay Resort, Coronado, United States
+ More diary  
 


CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

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