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03-06 Nov 2020
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03-06 Nov 2020
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12 Nov 2020
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15-16 Nov 2020
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01-03 Dec 2020
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03-04 Dec 2020
Online, Finland
04 Dec 2020
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Product news
1 to 12 of 2062 news stories
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
By Megan Whitby 16 Oct 2020
Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.


Product news
1 to 12 of 2062 news stories
23 Oct 2020
French wellness provider, Camylle, has introduced a new disinfection device called Aquasalys, which generates 100 per cent biodegradable disinfectant made from electrolysed water and salt. The Aquasalys provides a non-toxic disinfectant and cleaning action, as ... More
22 Oct 2020
Global spa consultancy, bbspa&partners, has unveiled its new HQ in Forlì, Italy, named bbspa_Ateliers. The 450sq m location was realised following an investment of more than €100,000 (US$118,400, £90,250) and features a new Ateliers Workshop ... More
19 Oct 2020
Aromatherapy Associates has launched a new rose-inspired blend, with a line of five new essentials and a luxurious spa body treatment. The Rose Reimagined collection features products for the body, face and hair – the ... More
16 Oct 2020
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get. However, average staff turnover ... More
15 Oct 2020
Due to the pandemic, many human connections and experiences have been lost and organic marine product house, VOYA, has sought to find ways to bring those vital connections back with its new seasonal offering. VOYA ... More
14 Oct 2020
Luxury spa textile supplier, BC SoftWear, has recently unveiled its first 100 per cent biodegradable and recyclable slipper. Available in either a cream cotton canvas or jute finish, the new slippers are made from all-natural ... More
13 Oct 2020
Blu Spas, a full-service consultancy offering consulting, advisory and operating solutions, is set to launch several new proprietary concepts, such as Blu Galaxy, a modern wellness experience and other immersive wellness technologies. Blu Spas is ... More
11 Oct 2020
“The future has always been tech-based, but COVID-19 will drive this trend from a nice-to-have to a must-have,” claims Frank Pitsikalis, founder and CEO of hospitality management software system ResortSuite. He believes that the acceleration ... More
09 Oct 2020
Italian wellness supplier, Starpool, has revealed its newly renovated headquarters in the heart of Trentino – called Casa Starpool. Overseen by design studio, aledolci&co, the renovation of Starpool’s existing headquarters in Ziano di Fiemme has ... More
06 Oct 2020
In 2004, Shogoro Uemura, CEO of Iyashi Dôme, was inspired by his father’s work to create a new treatment protocol based on the Japanese tradition of sand bathing. Shogoro Uemura discovered his father was collaborating ... More
06 Oct 2020
TechnoAlpin has unveiled a new SnowRoom, called the Cubic Design, designed by Snøhetta Studio and inspired by landscapes after a fresh snowfall. “In nature, snow acts like a soft-focus, transforming hard, angular rocks into a ... More
05 Oct 2020
Health and Beauty France, a subsidiary of the Bolognafiere Cosmoprof group, and in collaboration with Vladi Kovanic, founder of Forum HOTel&SPA, has announced the launch of Medical Wellness Congress (MWC). The purpose of this European ... More
     
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SOLEUM is an Austrian company specialising in design and realisation of outdoor and indoor sea [more]
 
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VOYA unveils new seasonal offering inspired by human connection
Due to the pandemic, many human connections and experiences have been lost and organic marine product house, VOYA, has sought to find ways to bring those vital connections back with its new seasonal offering. ... more
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Noella Gabriel promoted to Elemis’ global president in leadership shake up
Nobu continues global expansion and announces plans for debut African property in Marrakech @NobuHotels #luxurytravel #pipeline #Africa #spa #Marrakech
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COVID-19 is helping hoteliers recognise the value of spa revenue, says Emlyn Brown #spa #resortspa #hotelspa #cityspa #spaindustry
COVID-19 is helping hoteliers recognise the value of spa revenue, says Emlyn Brown
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ISPA launches new members-only virtual education series hosted by Patrick Huey
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PROMOTION
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
16 Oct 2020
Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.
AskNicely
Address: 1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
PRODUCT NEWS
Camylle unveils Aquasalys, the ‘best eco-friendly disinfection solution’
French wellness provider, Camylle, has introduced a new disinfection device called Aquasalys, which generates 100 per cent biodegradable disinfectant made from electrolysed water and salt.
bbspa unveils new Italian HQ as a space to foster creativity and collaboration
Global spa consultancy, bbspa&partners, has unveiled its new HQ in Forlì, Italy, named bbspa_Ateliers.
Aromatherapy Associates unveils new Rose Reimagined collection and signature two-hour treatment developed alongside Gharieni
Aromatherapy Associates has launched a new rose-inspired blend, with a line of five new essentials and a luxurious spa body treatment.
VOYA unveils new seasonal offering inspired by human connection
Due to the pandemic, many human connections and experiences have been lost and organic marine product house, VOYA, has sought to find ways to bring those vital connections back with its new seasonal offering.
BC SoftWear launches biodegradable slippers made from natural coconut fibres
Luxury spa textile supplier, BC SoftWear, has recently unveiled its first 100 per cent biodegradable and recyclable spa slipper.
Blu Spas to launch new wellness concepts
Blu Spas is a full-service firm offering consulting, advisory and operating solutions.
ResortSuite’s app lets guests control their own wellness itinerary
“The future has always been tech-based, but COVID-19 will drive this trend from a nice-to- have to a must-have,” claims Frank Pitsikalis, founder and CEO of hospitality management software system ResortSuite.
The new home of Italian wellness: Starpool unveils headquarters after extensive transformation
Italian wellness supplier, Starpool, has revealed its newly renovated headquarters in the heart of Trentino – called Casa Starpool.
Iyashi Dôme: the original Japanese sauna
In 2004, Shogoro Uemura, CEO of Iyashi Dôme, was inspired by his father’s work to create a new treatment protocol based on the Japanese tradition of sand bathing.
TechnoAlpin collaborates with Snøhetta to create 3D cube-style SnowRoom
TechnoAlpin has unveiled a new SnowRoom, called the Cubic Design, designed by Snøhetta Studio and inspired by landscapes after a fresh snowfall.
Inaugural Medical Wellness Congress scheduled for January 2021
Dröm UK and AraSpa Consulting unveil multisensory hydrothermal experience, powered by Aromatherapy Associates' blends
Barry Smith, co-founder and CEO of Dröm UK, has teamed up with Sara Jones, founder of AraSpa Consulting and Spa & Wellness MexiCaribe, to produce a new concept sauna and steam installation incorporating sound frequencies, aromatherapy and chromotherapy.
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COMPANY PROFILES
BC Softwear Ltd

British-based, BC SoftWear was launched in 2002 by founder and managing director, Barbara Cooke. [more...]
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23-24 Oct 2020

RunFit Expo

Exhibition Centre Liverpool, Liverpool, United Kingdom
23-25 Oct 2020

FIBO Africa

Ticketpro Dome, Johannesburg, South Africa
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©Cybertrek 2020

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