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Product news
1 to 12 of 2149 news stories
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
By Megan Whitby 26 Mar 2021
Zenoti's philosophy is anchored by a commitment to elevate its customers’ businesses
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.

This new partnership with Sutherland enables Zenoti to elevate the customer experience via expansions in real-time support across both chat and phone-based channels, with the goal of resolving a significant portion of customer support needs within minutes.

The alliance will also efficiently scale customer support staff levels by upwards of 75 per cent over a six-month period.

“As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti,” said Srinivasan Chandrasekar, Zenoti’s chief operating officer.

“Sutherland’s global footprint, experience, agility and innovative approach to delivering delightful customer experience makes them the ideal fit to deliver an unparalleled experience.”

As Zenoti grows, its focus on enhanced customer support remains constant. This, coupled with deep investments in onboarding processes and customer success optimisations, underscores the company’s core commitment to elevating its customers’ businesses.

This is increasingly important when nothing about how businesses operate is normal, and Zenoti is dedicated to its customers experiencing 99 per cent uptime.

“We’re excited to partner with Zenoti to bring an elevated customer experience to its beauty and wellness brands,” said Bharat Chadda, senior VP and global head, technology vertical, Sutherland.

“A cloud-based approach to customer experience that leverages real-time analytics, AI, cognitive technology and automation is the only one that meets the needs of today’s businesses.”

Zenoti is proud to serve the growing needs of the industry and support a successful portfolio of global brands including Toni&Guy, European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Hair Cuttery and Profile by Sanford.


Product news
1 to 12 of 2149 news stories
14 May 2021
Dermalogica has unveiled The Melting Moisture Masque to help restore dry skin’s moisture barrier and protect against damaging environmental factors for healthier-looking skin. Victoria Evans, Dermalogica education manager, commented: “Millions of people worldwide have dry ... More
13 May 2021
The Spa Life UK Convention 2021 promises to be a celebration of excellence and innovation, with a unique focus on education and self-development. According to event director & co-founder, Andrew Hammond: “No other convention places ... More
12 May 2021
For spa operators looking to offer a stand-alone experience – from wellness treatments and meditation to floatation – and where social distancing and exclusive use is a given, the new modular cabin by Hytte could ... More
10 May 2021
While the past year has been tough for the spa industry, its future looks bright. “There has been a shift in mindset when it comes to our wellness, and we're finally putting it at the ... More
10 May 2021
Ionto Health & Beauty’s wellness equipment branch Ionto-Comed has developed a compact yet versatile cosmetic couch, named Ionto-Dynamove C1. The product accommodates a host of spa, beauty and wellness treatments, thanks to its stability and ... More
07 May 2021
Italian skincare brand Bioline Jatò has expanded its anti-ageing Age Beauty Secret product range. “The philosophy of pro-ageing or ageing well is becoming ever more common and proposes a new way of taking care of ... More
05 May 2021
German skincare and spa brand Babor has unveiled two home spa collections inspired by nature – named Babor Spa Energising and Babor Spa Shaping. Both are powered by 90 per cent natural and sustainably-sourced ingredients ... More
01 May 2021
The Medical Wellness Congress (MWC) is committed to bringing inspiring insights from the industry’s best and brightest to its real-time event. In the lead up to the congress, the MWC team is hosting monthly wellness ... More
30 Apr 2021
CBD wellness brand La Rue Verte has introduced a new water-soluble CBD product named Santé, to enhance refreshments and help consumers easily access the benefits of CBD. The formula can be added to any hot ... More
29 Apr 2021
On 8 April, HydraFacial EMEA held its second HydraFacial Live event – a virtual experience bringing together some of the best and brightest in the industry. Due to its success, The HydraFacial Company has decided ... More
29 Apr 2021
The hospitality industry has always been a reluctant adopter of technology, perceiving it as a hindrance to offering a personalised experience. “The future has always been tech-based, but COVID-19 drove this trend from a nice-to-have ... More
27 Apr 2021
Due to the pandemic, working from home and huge amounts of screen time have become the new normal. This habit has led our skin to face a new potentially harmful element: blue light, also known ... More
     
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Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes. ... more
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Study: ISPA’s latest research shows signs of hope for US spa industry's recovery @ISPaDoYou @PwC #research #survey #spa #USspa #wellbeing #recovery #growth #demand
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Art of Cryo
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PROMOTION
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
26 Mar 2021
Zenoti's philosophy is anchored by a commitment to elevate its customers’ businesses / Shutterstock/Monkey Business Images
As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti
– Srinivasan Chandrasekar
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.

This new partnership with Sutherland enables Zenoti to elevate the customer experience via expansions in real-time support across both chat and phone-based channels, with the goal of resolving a significant portion of customer support needs within minutes.

The alliance will also efficiently scale customer support staff levels by upwards of 75 per cent over a six-month period.

“As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti,” said Srinivasan Chandrasekar, Zenoti’s chief operating officer.

“Sutherland’s global footprint, experience, agility and innovative approach to delivering delightful customer experience makes them the ideal fit to deliver an unparalleled experience.”

As Zenoti grows, its focus on enhanced customer support remains constant. This, coupled with deep investments in onboarding processes and customer success optimisations, underscores the company’s core commitment to elevating its customers’ businesses.

This is increasingly important when nothing about how businesses operate is normal, and Zenoti is dedicated to its customers experiencing 99 per cent uptime.

“We’re excited to partner with Zenoti to bring an elevated customer experience to its beauty and wellness brands,” said Bharat Chadda, senior VP and global head, technology vertical, Sutherland.

“A cloud-based approach to customer experience that leverages real-time analytics, AI, cognitive technology and automation is the only one that meets the needs of today’s businesses.”

Zenoti is proud to serve the growing needs of the industry and support a successful portfolio of global brands including Toni&Guy, European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Hair Cuttery and Profile by Sanford.
Zenoti
Address: Dalton Place John Dalton Street, Manchester, M2 6DS, UK
PRODUCT NEWS
Dermalogica announces launch of new Melting Moisture Masque
Dermalogica has unveiled The Melting Moisture Masque to help restore dry skin’s moisture barrier and protect against damaging environmental factors for healthier-looking skin.
Spa Life UK focuses on education and self-development in a COVID-19 landscape
The Spa Life UK Convention 2021 promises to be a celebration of excellence and innovation, with a unique focus on education and self-development.
Hytte introduces Scandi-style modular cabins
For spa operators looking to offer a stand-alone experience – from wellness treatments and meditation to floatation – and where social distancing and exclusive use is a given, the new modular cabin by Hytte could be the solution.
Preparing for the new guest
While the past year has been tough for the spa industry, its future looks bright.
Ionto-Comed presents dynamic treatment table suitable for both spa and beauty treatments
Ionto Health & Beauty’s wellness equipment branch Ionto-Comed has developed a versatile yet compact cosmetic couch, named Ionto-Dynamove C1.
Bioline Jatò upgrades Age Beauty Secret line with gold facemask and new treatments
Italian skincare brand Bioline Jatò has expanded its anti-ageing Age Beauty Secret product range.
Babor launches two new home spa lines to soothe and energise
German skincare brand Babor has unveiled two home spa collections inspired by nature – named Babor Spa Energising and Babor Spa Shaping.
Medical Wellness Congress taps industry luminaries for monthly webinar series
The Medical Wellness Congress (MWC) is committed to bringing inspiring insights from the industry’s best and brightest to its real-time event on 28 and 29 June 2021.
La Rue Verte launches water-soluble CBD to enhance wellbeing routines
CBD wellness brand La Rue Verte has introduced a new water-soluble CBD product named Santé, to enhance refreshments and help consumers easily access the benefits of CBD.
Sign up to HydraFacial Live Spring 2021 on-demand content for expert industry insight and advice
On 8 April, HydraFacial EMEA held its second HydraFacial Live event – a virtual experience bringing together some of the best and brightest in the industry.
ResortSuite: Elevating guest experiences through mobile solutions
The hospitality industry has always been a reluctant adopter of technology, perceiving it as a hindrance to offering a personalised experience.
Skin Regimen’s new Recharging Mist protects skin from blue light
Due to the pandemic, working from home and huge amounts of screen time have become the new normal.
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Booker by MINDBODY

Our cloud-based platform gives owners and managers back-office access from anywhere. The system enab [more...]
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BC Softwear - Positioning Video for Pure Spa Linen & SupremeSoft
BC Softwear are the leading supplier of spa linen, luxury robes and footwear for the Spa Market. See how our Pure Spa Linen range can enhance your 5* spa and treatment offering. Thanks to The Langley, a Luxury Collection Hotel. Find out more...
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17-20 May 2021

Hot Springs Connection Conference

Quinns Hot Springs Resort, Paradise, United States
23-26 May 2021

Global Beauty & Wellness Exchange

Montage Deer Valley, Park City, United States
+ More diary  
 


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