ResortSuite provides highly integrated software solutions to leading hotel/resort, spa and club operations around the world. Its single guest database design ensures streamlined operations, lower costs and more importantly, happier guests.
ResortSuite is also making it easy for today’s guest to define their own experience. Its engaging technologies (mobile, web, social and connect) ensure a seamless guest experience and allow operations to generate higher revenue per guest. ResortSuite aims to redefine hospitality and deliver to a rapidly changing and evolving guest expectation around service, technology and personalisation.
The ResortSuite SPA Check-In App is part of the new ResortSuite OPS (Operations) framework, which uses tablet-based devices, including iOS and Android tablets, to deliver cost-effective and highly specific functional use cases. These use cases have been identified to provide operational staff the guest tools they need exactly when and where they need them — face-to-face with their guests.
ResortSuite SPA Check-In streamlines the intake and health forms process for a guest. It enables a staff member to check a guest in efficiently from an arrivals list and view details about them and their services. It then allows staff to switch to a ‘Guest Mode’ and hand the tablet over to the guest where they can complete an intake form, health questionnaire and/or sign a waiver. The guest can also view their itinerary and service details. The app synchronises with the ResortSuite SPA (Services, Programs, Activities) module for up-to-date schedules and guest preferences and alerts.
Other OPS applications include the ResortSuite PMS Check-In, which provides curbside and in-room guest registration and check-in functionality while ResortSuite TabletSide POS allows F&B staff access to relevant guest information at their fingertips and can quickly take orders, anywhere on property.
The new ResortSuite SPA Check-In App not only puts staff directly in front of their guests, but also helps to deliver the most engaging, personalised and guest-empowered experience possible.
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