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The 40th Ryder Cup, held on the greens of the idyllic Scottish resort Gleneagles, attracted 135,000 spectators and utilised technology to improve fan engagement
By Tom Walker | Published in Sports Management 2014 issue 4
Arena Group provided the spectator seating as well as a three-tier hospitality structure
For three days in September, the picturesque Gleneagles Golf Course in Perthshire, Scotland, was transformed into a bustling, vibrant, world-class sporting venue. More than 135,000 spectators and hundreds of support staff were catered for by an impressive network of temporary structures and overlay.
This year’s event was a landmark in the way technology was used to improve fan interaction. As part of that, radio frequency identification (RFID) was used for the very first time.
In an initiative managed by Intellitix, more than one hundred thousand visitors were provided with an RFID-enabled “Ryder Cup Experience” wristband, enabling various interactive activities across the course. These included virtually “high five-ing” your chosen team and sharing a message of support on the leader board and personal Facebook and Twitter accounts, which proved a huge success with almost 45,000 interactions.
Tournament partners Standard Life, BMW, Gleneagles and Sky Sports each created their own activities to amplify customer interaction with the brands, while collecting valuable data.
Antonia Beggs, operations director for the 2014 Ryder Cup, said: “Ryder Cup Europe wanted to lift the event this year beyond the standards set previously. As social media, smartphones and mobile internet have become a part of everyday life for our customers, RFID technology seemed a natural choice.
“We’ve had positive feedback from both the audience and sponsors, who are always looking for additional ways to amplify their sponsorship. We’re certain that RFID and the interactivity that it brings will become the future of major sporting events. We’re proud to among the firsts to offer it.”
TAKING A SEAT To accommodate the fans, Arena Seating managed the installation and construction of 14,700 seats across 18 grandstands using the company’s innovative clearview seating system. While parent company Arena Group has a long association with the Ryder Cup organisers – spanning two decades of European tournaments – the clearview is a new addition to the Ryder Cup.
Meanwhile, Arena Group’s structures arm installed 32 temporary buildings around Gleneagles. The triple deck Aviemore Pavilion, overlooking the 18th fairway and green, became a familiar backdrop for those watching the action unfold on TV screens –and provided unri- valled views for corporate partners onto the action of the final hole.
Elsewhere, Serious Stages created the settings for the opening ceremony and celebratory trophy presentation. As part of the stage, the company installed a 22m Supernova roof, with wing extensions for the pipe band, creating a 46m wide space with Ryder Cup branding – a visually stunning feature for the spectators –as well as global TV audiences. The stage, overlooking the 18th hole, was also the location for the culmination of the event – Team Europe’s captain Paul McGinley lifting the Ryder Cup trophy. Commenting on the structures, Ryder Cup match director Edward Kitson said: “Arena made positive contributions as we planned and designed infrastructure for the 2014 Ryder Cup. The company delivered exceptionally well and the quality of product, from premium hospitality, public and media facilities combined with the best grandstand seating we’ve ever seen, ensured a great performance.”
The victorious Team Europe lifting the trophy
RFID technology in action
Arena Group provided more than 14,700 seats across 18 grandstands
Arena Group provided more than 14,700 seats across 18 grandstands
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Naples Beach Club, a Four Seasons Resort, has opened a 2,800sq m spa called The Sanctuary,
with the design and concept inspired by the Native American people that populated Florida’s
Southwest coast – the Calusa.
Swire Hotels’ luxury hospitality brand Upper House has revealed it will roll out its two-day
House of Healing retreats at its three hotels in Hong Kong, Chengdu and Shanghai.
LVMH-owned beauty house Guerlain will launch up to five spas with partners a year as part of
its plan to expand globally, according to the brand’s international spa and wellness director,
Diane Davody.
A new global study by Kevin Kelly and Peter Yesawich, called WELLSurvey 2.0, has revealed
more than half of consumers in the UK, US and Germany would not choose numerous high-
profile wellness resort brands for a future trip.
Luxury hospitality and wellness pioneer Jeremy McCarthy has launched Leisure Alchemy, a
digital platform that will provide professionals with strategic guidance on how to build
transformational leisure experiences that drive profit.
