The study
In October 2016, our market research firm, American Lives, fielded a nationwide US survey on a range of wellness issues. The study was a probability study of households with incomes over US$75,000 – the top 50 per cent in the US; the survey was completed by 1,000 respondents, aged 25 to 75 years old, which produced a demographically and statistically representative sample.
The goal was to measure the size of the market for wellness services and the likelihood that people would want these services to be available in the community where they lived.
When we divided the survey results into distinct market segments, three core market opportunities emerged. We showed that more than 75 per cent of this population wants these wellness services – and approximately 25 per cent wanted to live in such a community, while 38 per cent were inclined to visit a wellness community and would consider living there part-time.
Core market segments
Three key subgroups emerged from the analysis:
Lifestyle Enthusiasts
24.8% of participants.
Respondents in this segment strongly endorsed the concept of a “wellness community”, one in which they lived either full- or part-time. Members of this segment viewed their and their neighbours’ health and wellness as a core element of a family living environment.
Modest Committeds
38.8% of participants.
This segment expressed an array of health and wellness values parallel to those of the Lifestyle Enthusiasts, but with a lesser level of commitment. This segment was more likely to favour health and wellness as a favourite travel investment, as opposed to a permanent lifestyle, yet at a level of interest to possibly do so through ownership of a second home. The age distribution within this segment was more tilted toward those of retirement age.
Vacation Market
12.8% of participants.
Though not as dedicated as the Lifestyle Enthusiasts segment of the market, this segment still more strongly endorsed health and wellness values than the Modest Committeds, but was disinclined to express such values in a community setting. Nonetheless, they showed strong interest in owning a second home in a wellness-oriented development. This segment displayed the least disparity in age distribution within its membership, with a strong bias toward young people.
The remaining 23.6 per cent of the sample were not interested in wellness and would not be considered in the market.
In the survey, we asked a battery of questions known as the Ryff Scales of Psychological Well-Being, a widely tested and accepted series of questions that focuses on measuring multiple dimensions of psychological wellbeing. The Lifestyle Enthusiasts scored much higher on all of the wellbeing dimensions, with Modest Committeds scoring lower, and the Vacation Market somewhat lower again. This suggests that people who are objectively more psychologically healthy want to live in a community that shares and supports those values. They have a deeper understanding of what constitutes a healthy life and personal fulfillment, and they’re seeking ways to improve it; it’s at the core of what is important to them. On the other hand, the Vacation Market is interested in wellness when they have time, but it’s not a core value for them.
Key findings
The demand for wellness services indicated in this study was significantly greater than expected, particularly in response to living in a wellness community. Current research by the Global Wellness Institute (GWI) signals that there is a limited supply of these communities. This is not simply an underserved market niche – it is a major market opportunity.
Those Lifestyle Enthusiasts who are interested in living in a wellness community rate events and gatherings where they can engage with friends as a top feature they’d look for in a community, but they’re also interested in places for quiet, reflective, relaxing time (see fact box, p 70). Massage therapy came in second on the list of services they would be interested in, suggesting a significant role for spa operators and suppliers in the world of wellness communities.
We also asked people about their attitudes and expectations of wellness services. Overall, “feeling hopeful, joyful, and energised” defines how people feel about wellness, with “living free of illness and chronic pain” a close second (see Graph 1). When correlating this data with previous trends, the desire for wellness services has grown dramatically, in large part because it’s seen as an antidote to an increasingly chaotic world. There was also further statistical evidence that people are taking more personal control of their environment, so the idea of living in a “safe haven” like a wellness community was a key driver of demand.
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