A cutting-edge software company specialising in integrated hospitality management systems, ResortSuite caters to a specific client base. Its products are a natural fit for destination spas incorporated within resorts and hotels that require a cohesive software solution across multiple amenities.
As founder and CEO Frank Pitsikalis explains: “The key differentiator for ResortSuite is that it is designed to handle spas that incorporate more complex experiences than a simple day spa, or hotel with a small spa. It is designed for spas at the core of a club, hotel/resort or destination wellness property. The more operations that the spa operation has to integrate with to deliver an overall experience, the better the unique fit for ResortSuite.”
Where complexity of operation is the name of the game, ResortSuite offers simplicity. Its integrated solution removes the difficulties posed by amassing large quantities of fragmented guest information scattered across multiple amenities, by providing a full, clear picture of every guest and every action across the facility. Destination spas running multiple solutions across numerous amenities are familiar clients with properties including hotel, dining, club, fitness, golf, classes, activities and group events.
“ResortSuite is designed with hotel/ resort DNA to integrate well within multi-vendor environments and can also provide a fully integrated, hotel-wide guest-centric solution,” adds Pitsikalis.
The provision of a single, central system across multi-amenities represents significant benefits to clients in being able to streamline their operations and, ultimately, in ensuring the best possible guest experience at every interaction. According to Pitsikalis, understanding the client experience intention is key to their reaping the maximum reward from the ResortSuite solution.
“‘Hotel with a spa’ is a good fit,” he explains, “but ‘spa with a hotel’ is uniquely a ResortSuite strength.” Champneys and Miraval are examples of ResortSuite clients with a wellness experience intention where ResortSuite manages their hotel, spa and wellness programming. “Offering wellness packages through the room booking with integrated spa services, personal training and wellness class programming can be booked in a single online reservation experience,” Pitsikalis adds.
And what of the future? ResortSuite’s next steps is in making its property-wide booking experience GuestEx even more engaging through a personal concierge mobile app, online guest planner and highly targeted guest communications and campaigns. This latest development is indicative of ResortSuite’s raison d’etrê: offering streamlined operation with an enhanced guest experience at its heart.
