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Product news
1 to 12 of 2518 news stories
New spa software Agilysys Spa launches at 2023 ISPA Conference
By Megan Whitby 17 May 2023
Agilysys Spa has been developed to help operators continuously optimise how they accept and manage reservations Credit: Shutterstock/NDAB Creativity
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.

Created by Agilysys, the new software launched at the 2023 ISPA Conference at the Mandalay Bay Hotel in Las Vegas.

“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former CEO for ResortSuite, (which Agilysys acquired in 2022).

Pitsikalis now serves on Agilysys’ leadership team as vice president of product strategy and hotels.

He continued: “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we’re demonstrating in Agilysys Spa the tangible advantages of our teams becoming one.

“The 2022 ISPA US Spa Industry Study estimates more than 45,000 spa-related job vacancies across the US, making it essential to leverage smart technology to optimise decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints.

“Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”

Some of Agilysys Spa’s key capabilities include:

Intelligent Spa Management services that use data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimised pricing and maximised therapist and treatment room utilisation. The system equips operators to easily adjust appointments and minimise gaps across all booking channels.

Minimum Gap Allowance Protection to optimise capacity utilisation and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimise revenue across available time.

Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.

Mobile Convenience, empowering guests to check in and check out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.

Retail Revenue Optimisation, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.

Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalised based on a deeper knowledge of guest preferences.

“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis.

“Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”

Product news
1 to 12 of 2518 news stories
09 Jun 2023
Edeniste is a new fragrance brand infusing scientifically proven molecules into an active fine fragrance collection, proven to improve emotional wellbeing. “My aspiration has always been to bring emotional wellbeing to people, but when I ... More
07 Jun 2023
Luxury Ayurveda aromatherapy brand Subtle Energies has made its first foray into the Italian wellness market and partnered with The Spa at Mandarin Oriental, Milan. The Australia-based spa and wellbeing brand has introduced a full ... More
05 Jun 2023
The Bota-Peptides Cream is the latest addition to GM Collin’s Bota-Peptides range formulated to target wrinkles and improve the skin’s radiance and texture. Joining the line’s existing serum and eye contour products, the new face ... More
02 Jun 2023
Sustainable spa and skincare brand Comfort Zone has refreshed its Hydramemory collection to restore and maintain hydration and combat changes in the microclimate to prevent dryness. The B Corp brand’s new vegan range includes a ... More
31 May 2023
Ayurvedic spa and wellness brand Mauli Rituals has launched four new treatments centred around female wellbeing at The Bulgari Spa London in Knightsbridge. Featuring dosha-specific sound therapies, the treatments are curated by four female wellness ... More
30 May 2023
Antoine Lamarche has been promoted to CEO of the Multaler Group, parent company of family-owned French skincare and spa brand Yon-Ka Paris. Previously general manager of Yon-Ka Paris USA, Lamarche has joined Multaler’s senior leadership ... More
25 May 2023
Halotherapy supplier Salt Chamber has unveiled a flexible new salt therapy wellness experience called The Wellness Suite. Launched at the 2023 ISPA Conference and Expo in Vegas, The Wellness Suite is fitted with a SALT ... More
24 May 2023
The Spa Life UK Convention – the UK's leading networking and business development event for spa and wellness professionals – is back this year with a renewed focus on resilience and reinvention. With a groundswell ... More
24 May 2023
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well-versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive ... More
24 May 2023
Biologique Recherche was founded by a family of passionate skincare experts. Today, it is managed by Rupert Schmid and Pierre-Louis Delapalme, while Philippe Allouche, son of founders Yvan and Josette Allouche, leads the Research & ... More
23 May 2023
UK-based hotel and spa textiles supplier BC SoftWear has introduced a new ultra luxury range of spa linens and robes. The SupremeSoft Deluxe and Pure Spa Deluxe ranges will include extra-large treatment towels with or ... More
23 May 2023
Yon-Ka ’s Vital Defense Multi-Protection Mist is a revolutionary product that offers complete protection for the skin against pollution and various light rays – the two leading causes of premature ageing and skin issues. The ... More
     
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Myrtha Pools was founded in 1961 in Italy by the engineer Giorgio Colletto and through research and [more]
 
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Introducing Yon-Ka’s new Vital Defense Multi-Protection Mist
Yon-Ka’s Vital Defense Multi-Protection Mist is a revolutionary product that offers complete protection for the skin against pollution and various light rays – the two leading causes of premature ageing and skin issues. ... more
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PRODUCT NEWS
New spa software Agilysys Spa launches at 2023 ISPA Conference
17 May 2023 . BY Megan Whitby
Agilysys Spa has been developed to help operators continuously optimise how they accept and manage reservations / Shutterstock/NDAB Creativity
Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence.
– Frank Pitsikalis
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.

Created by Agilysys, the new software launched at the 2023 ISPA Conference at the Mandalay Bay Hotel in Las Vegas.

“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former CEO for ResortSuite, (which Agilysys acquired in 2022).

Pitsikalis now serves on Agilysys’ leadership team as vice president of product strategy and hotels.

He continued: “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we’re demonstrating in Agilysys Spa the tangible advantages of our teams becoming one.

“The 2022 ISPA US Spa Industry Study estimates more than 45,000 spa-related job vacancies across the US, making it essential to leverage smart technology to optimise decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints.

“Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”

Some of Agilysys Spa’s key capabilities include:

Intelligent Spa Management services that use data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimised pricing and maximised therapist and treatment room utilisation. The system equips operators to easily adjust appointments and minimise gaps across all booking channels.

Minimum Gap Allowance Protection to optimise capacity utilisation and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimise revenue across available time.

Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.

Mobile Convenience, empowering guests to check in and check out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.

Retail Revenue Optimisation, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.

Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalised based on a deeper knowledge of guest preferences.

“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis.

“Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”
PRODUCT NEWS
Edeniste launches active wellbeing fine fragrances backed by neuroscience
Edeniste is a new fragrance brand infusing scientifically proven molecules into an active fine fragrance collection, proven to improve emotional wellbeing.
Subtle Energies debuts in Italy at The Spa at Mandarin Oriental, Milan
Luxury Ayurveda aromatherapy brand Subtle Energies has made its first foray into the Italian wellness market and partnered with The Spa at Mandarin Oriental, Milan.
GM Collin expands pro-ageing Bota-Peptides line
The Bota-Peptides Cream is the latest addition to GM Collin’s Bota-Peptides range formulated to target wrinkles and improve the skin’s radiance and texture.
Comfort Zone introduces new and improved Hydramemory line following reformulation
Sustainable spa and skincare brand Comfort Zone has refreshed its Hydramemory collection to restore and maintain hydration and combat changes in the microclimate to prevent dryness.
Bulgari Spa London partners with Mauli Rituals to launch new sound therapy rituals
Ayurvedic spa and wellness brand Mauli Rituals has launched four new treatments centred around female wellbeing at The Bulgari Spa London in Knightsbridge.
Antoine Lamarche named CEO of Multaler Group, parent company of Yon-Ka Paris
Antoine Lamarche has been promoted to CEO of the Multaler Group, parent company of family- owned French skincare and spa brand Yon-Ka Paris.
Salt Chamber launches The Wellness Suite at ISPA 2023
Halotherapy supplier Salt Chamber has unveiled a flexible new salt therapy wellness experience called The Wellness Suite.
BC SoftWear unveils new premium range following boom in demand for luxury spa textiles
UK-based hotel and spa textiles supplier BC SoftWear has introduced a new ultra luxury range of spa linens and robes.
New treatment menu launches at Pietro Simone’s New York and London clinics
Italian skincare specialist Pietro Simone has launched a new menu at his House of Pietro Simone in Soho, New York, and his London clinic at the boutique Mayfair hotel Flemings.
Swissline introduces pro-ageing Décolleté and Bust Beautifying Serum
The neck and décolletagé are often considered areas on the body where signs of ageing show sooner than others due to thinner skin, fewer oil-producing glands and regular exposure to the sun.
Starpool develops Zerobody Cryo as alternative to cryotherapy
Italian wellness supplier Starpool has unveiled the Zerobody Cryo device to deliver comfortable cold therapy for spa, wellness and sports facilities.
ISPA, We Work Well and Canyon Ranch co-host charity hike in aid of Leukemia & Lymphoma Society
On 8 May, members of the spa community headed to the 2023 ISPA Conference and Expo in Las Vegas came together to take part in a pre-event charity hike.
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Matrix Fitness

Matrix Fitness, one of the world’s leading commercial fi tness brands, is a division of Johnson Heal [more...]
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11-14 Jun 2023

W3Spa EMEA

Le Meridien Lav, Split, Croatia
12-15 Jun 2023

World Fitness & Wellness Summit

Raffles City Convention Centre, Singapore
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