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The future of hospitality: the art of service in a changing world
By Michael Emmerson 01 Apr 2026
The Forum Hotel and Spa will take place on 2nd June 2026 Credit: Forum Hotel and Spa

Vladi Kovanic, founder of Forum Hotel and Spa (Forum HOTel&SPA), shares her thoughts on the evolution of the hotel and spa industry ahead of the 2026 edition of the industry event.

In the world of luxury and wellness, experience is no longer a simple service: it has become a signature offering. True luxury has moved beyond material accumulation to reside in the quality of moments lived, in the sovereign freedom to master one’s own time and in the depth of emotion felt.

For more than twenty-five years, I have been deeply involved in the organisation of events dedicated to high-end wellness and hospitality. This journey has allowed me to observe, anticipate and support the profound transformations of an industry in constant evolution; one where traditional codes are giving way to more sensory, immersive and authentic experiences.

Over the past two years, this expertise has taken on a new dimension. A strategic collaboration was established with Mark Moloney and Professional Beauty Group, following the group’s acquisition of the show. While the group brings international reach and global vision, I remain the soul and curator of Forum Hotel & Spa, guided by a renewed vision of luxury and the human experience.

My mission is clear: to create memorable moments and to propose new ways of embracing time, restoring meaning to lived experiences and opening pathways to living and serving better.

Today, wellness extends far beyond technical care. It has become a holistic, emotional and immersive experience. The 2026 edition of Forum Hotel and Spa: The Future of Hospitality stands as a true laboratory for this transformation.

This year, I have selected leading international experts to explore the pillars shaping the future:

  • Artificial intelligence applied to luxury hospitality,
  • Product innovation and next-generation cosmetics,
  • Cutting-edge equipment redefining wellness spaces,
  • New philosophies of service, where the art of hospitality lies at the intersection of heritage and forward-thinking vision

The relevance of this programme is reflected in the global recognition of our speakers. As I often say, being copied is no coincidence within the wellness experience, excellence does not repeat itself; it inspires and evolves.

On 2nd June 2026, the Forum Hotel and Spa invites industry professionals to experience a moment suspended in time. More than a trade show, it is a confidential and strategic gathering designed to:

  • anticipate the structural shifts of the sector
  • strengthen professional autonomy in the face of technological change
  • foster meaningful and lasting connections among decision-makers and visionaries

I look forward to welcoming you as we co-create the future of hospitality and restore meaning to the art of service.

For more information visit www.forumhotspa.com



Product news
1 to 12 of 3162 news stories
20 Jul 2026
Margaret Dabbs London is rolling out its AstraeaNatura LED Hand Mitts to spas around the world. The mitts are positioned as an advanced biohacking solution, using photobiomodulation to affect cellular function. According to the company, ... More
18 Jul 2026
Bellezi, the Dutch-founded spa furniture manufacturer, has created a touchless wellness concept called Deepsense in collaboration with low-frequency vibroacoustic technology firm Neurosonic Technologies. Deepsense represents Bellezi’s integration of vibroacoustic technology into selected models of its ... More
16 Jul 2026
Million Dollar Facial System has launched a professional skin resurfacing treatment in a treatment range called Bio-Cell Trinity+. The new products are applied in sequence and are to be used as an alternative to professional ... More
14 Jul 2026
Phytomer, the French marine biotech skincare company, is relaunching its UK and Irish subsidiary business as the brand plans a new chapter of growth in the territory. The third-generation family-run company, which is led by ... More
10 Jul 2026
UK distributor Harpar Grace International has announced the trade launch of Airyday, the Australian sunscreen brand. Airyday offers an ‘SPF Wardrobe’ that allows consumers to pick and choose the type of finish they prefer, based ... More
08 Jul 2026
Omnisens has created a new anti-ageing serum called Éclat du Temps, which is used in the updated facial treatment called Secrets du Temps. Éclat du Temps is a serum that has been designed to enhance ... More
03 Jul 2026
Hyperbaric oxygen therapy has moved well beyond the clinic and spa operators represent the  fastest-growing market for the technology. HPO Tech, the Istanbul manufacturer of hyperbaric, hypobaric and multibaric systems, has built its range around ... More
02 Jul 2026
Mayah, a new personal care brand developed to be safe for mothers and mothers-to-be, has debuted its first collection of three bodycare products. The new brand, founded by Jessica Smith and Rebecca Heywood, is born ... More
06 Jul 2026
Living Earth Crafts, a member of the new parent company, Intentional Wellness Brands, has launched a bio-stacking recovery system called Ultima Reset Lounger. The device is described by the companies as the flagship model of ... More
02 Jul 2026
Gaia Skincare has developed the Gaia Affinity Face Experience, a 45-minute or 60-minute protocol that has been designed to be safe for those living with or recovering from cancer. The Affinity Face Experience is also ... More
30 Jun 2026
Organic Hebridean skincare brand Ishga, which harvests its seaweed on the Isle of Lewis in Scotland, has become an official partner for Team Scotland at the Commonwealth Games 2026. Athletes will be offered an ishga ... More
26 Jun 2026
Spa uniform specialist Fashionizer Spa has launched a new line of tunics and trousers called the Grove Collection. The clothing has been created to serve both luxury and mid-market spas at a more accessible price ... More
     
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