28-30 Apr 2024
Radisson Blu Hotel,
Glasgow,
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08-08 May 2024
Hotel Melià ,
Milano ,
Italy
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10-12 May 2024
China Import & Export Fair Complex,
Guangzhou,
China
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13-16 May 2024
Conrad Chia Laguna Sardinia ,
Italy
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14 May 2024
JPMorgan Chase Headquarters,
New York City,
United States
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18-22 May 2024
The Ravenala Attitude Hotel,
Mauritius
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23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais),
Wiesbaden,
Germany
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30-30 May 2024
Four Seasons Hotel George V,
Paris,
France
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Virgin Active's Charlie Thompson moves to Q Hotels |
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By Helen Andrews 31 Mar 2014 |
Thompson increased staff retention levels at Virgin Active from 55 per cent to over 80 per cent.
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UK Spa Association chair, Charlie Thompson, has been appointed interim group spa manager for Q Hotels.
In his role, Thompson will be focusing on therapist retention and customer satisfaction.
“As part of future plans for Q Hotels and the growth of their spa business, I will work on a project basis so the business has more concrete foundations for expansion,” he said – speaking to Spa Opportunities.
As the former head of health and beauty for Virgin Active UK health clubs, Thompson directly operated 60 spas, 24 outsourced salons and oversaw increased staff retention from 55 per cent to more than 80 per cent.
“Spa-bedroom sales – overnight bedroom hotel packages with spa treatments included – have grown especially in the last 12 months and the challenges presented now are very different to 12 months ago, when business performance wasn’t as strong,” he continued. “Yield is the main problem for hotels, as well as it is for high street operations. Spas need to generate sufficient profit per treatment to cover a combination of rising operation costs, such the rising National Minimum wage (£6.50 from 1 October 2014) and staff turnover.”
His experience in this combined role of public relations manager, recruiter and trainer of spa managers, plus his extensive knowledge of operational strategy for spas, makes him an industry specialist, while practical understanding of both client-based stratagem and supply chain logistics have made him an asset for Q Hotels.
Thompson has also been employed at spa cosmetics suppliers ESPA International, French skincare brand Anne Semonin, plus he recently finished a five-month position as operations director at Aromatherapy Associates.
At the 2014 Professional Spa & Wellness Convention, Thompson participated in a panel discussion, advising spa operators on how to improve staff performance and durability by providing aspirational management to employees.
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News |
1 to 12 of 8705 news stories |
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25 Apr 2024
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24 Apr 2024
The US spa industry is continuing its upward trajectory, achieving an unprecedented milestone with a record-breaking revenue of US$21.3 billion in 2023, surpassing the previous high of US$20.1 billion in 2022. This data stems from ... More
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24 Apr 2024
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24 Apr 2024
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23 Apr 2024
Six Senses Kyoto opens its doors today, marking the eco-luxury hotel and spa operator’s entry into Japan and a new addition to its urban collection. Situated in the historic Higashiyama district, the 81-key hotel is ... More
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23 Apr 2024
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22 Apr 2024
The Sacred River Spa at Four Seasons Resort Bali at Sayan will reopen later this year with an all-new design plus enhanced treatments and experiences inspired by its river valley home. Nestled amid rich tropical ... More
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18 Apr 2024
The Global Wellness Institute (GWI) has released new data on the US’ wellness economy, valuing it at US$1.8 trillion. According to the organisation's recent report – called The Global Wellness Economy: United States – the ... More
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19 Apr 2024
UK sauna enthusiasts will converge at Galgorm Resort in Northern Ireland next week for the highly anticipated second annual UK Aufguss Championships. Hosted from 22-24, the event will see competitors from across the UK showcasing ... More
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17 Apr 2024
Remedy Place, a US-based social wellness club brand, is poised for steady expansion in the coming years, with plans to open two new clubs annually moving forward Remedy Place is the brainchild of Dr Jonathan ... More
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16 Apr 2024
Swiss longevity brand Clinique La Prairie (CLP) has inked a deal with Montara Hospitality Group to operate a resort at Tri Vananda – a purpose-built wellness community in Phuket, Thailand. Tri Vananda, envisioned as a ... More
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