09-11 Jun 2026
Savutuvan Apaja,
Haapaniemi,
Finland
|
09-12 Jun 2026
Hotel Cascais Miragem Health & Spa,
Portugal
|
21-23 Jun 2026
Midlands (Venue TBA),
Liphook,
United Kingdom
|
22-22 Jun 2026
Worldwide,
|
03-05 Jul 2026
Copenhagen,
Copenhagen,
Denmark
|
19-21 Jul 2026
The Global Ambassador ,
Phoenix,
United States
|
22-25 Jul 2026
The Global Ambassador ,
Phoenix,
United States
|
23-26 Aug 2026
The Riviera Maya Edition Kanai,
Playa del Carmen,
Mexico
|
|
|
 |
| Disney to share the secrets behind the magical visitor experience at CX Summit |
|
|
| By Alice Davis 06 May 2016 |
Disney is renowned for creating a guest experience of the highest standard Credit: Matt Stroshane
|
|
Disney is set to share the secrets behind the magical experience that its visitors so often report with wide-eyed expressions.
The four-day customer service conference, which has been organised by the Disney Institute, promises delegates access to the company’s senior management team, field trips and lessons on Disney’s approach to customer experience and how businesses can profit from providing the same.
The Disney Institute CX Summit is expected to become an annual event for business leaders who want to improve the service they offer, not only when it comes to employee/customer interactions on-site, but in the lead up to and long after those moments.
"This is a great chance for participants to learn from senior Disney executives how we create and deliver a customer experience that consistently exceeds expectations," said Jeff James, vice president and general manager of the Disney Institute. "The summit will be unlike any other, actively engaging attendees in our parks and resorts operation."
The professional training will include insights into Disney best practices in leadership, service and employee engagement and interactive experiences inside the theme parks where attendees can see Disney customer service strategies firsthand.
Speakers at the business training summit include the president of Walt Disney World Resort, George Kalogridis, and Disney Cruise Line president Karl Holz.
The first Disney Institute CX Summit will be held from 22-25 August at the Grand Floridian Resort & Spa at Walt Disney World in Orlando, Florida.
|
|
|
| News |
| 1 to 12 of 9470 news stories |
|
|
|
10 Jun 2026
Rosewood Le Guanahani St Barth, on the northeast coast of Saint Barthélemy in the French West Indies, is offering a programme of ocean-inspired yoga classes between 8-14 June to celebrate Global Wellness Day (GWD). GWD ... More
|
 |
|
|
|
09 Jun 2026
The Ritz-Carlton, Langkawi, in Malaysia, has revealed a schedule for Global Wellness Day (GWD) that includes guided rainforest walks, mindful movement and guided coastal meditation experiences. Founded in 2012 by Belgin Aksoy in Turkey, GWD ... More
|
|
|
|
|
05 Jun 2026
Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of Global Wellness Day, including a Temazcal ceremony at its Playa Grande Resort and Spa in Los Cabos. The not-for-profit movement, ... More
|
|
|
|
|
12 Jun 2026
Global Wellness Day (GWD) will mark its 15th anniversary on Saturday 13 June 2026, with the theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities that spark joy. Founded in ... More
|
|
|
|
|
03 Jun 2026
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day (GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in alignment with ... More
|
|
|
|
|
01 Jun 2026
Rainer Maelzer, an experiential entertainment innovator, has been appointed chief entertainment officer by Therme Group. With decades of experience in immersive water-based attractions, Maelzer will lead the development and global delivery of the company’s recreational ... More
|
|
|
|
|
03 Jun 2026
Lithuanian care operator Addere Care has launched a “wellness care hospital” in Vilnius. It's the company’s second Lithuanian site, following a hospital in Trakai, but the first to offer professional medical care in a spa ... More
|
|
|
|
|
28 May 2026
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing. Van Phu Real Estate Development JSC owns ... More
|
|
|
|
|
05 Jun 2026
A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care has revealed that almost half of participating respondents (46 per cent) are unaware that cancer is a disability and ... More
|
|
|
|
|
26 May 2026
Wellness and hospitality thought leaders gathered recently for a workshop at Yasuragi, the Japanese spa and conference hotel near Stockholm. The purpose was to shape the FIBO Longevity and Hospitality Summit, which will happen in ... More
|
|
|
|
|
27 May 2026
LVMH-owned beauty house Guerlain will launch up to five spas with partners a year as part of its plan to expand globally, according to the brand’s international spa and wellness director, Diane Davody. In an ... More
|
|
|
|
|
27 May 2026
A new global study by Kevin Kelly and Peter Yesawich, called WELLSurvey 2.0, has revealed more than half of consumers in the UK, US and Germany would not choose numerous high-profile wellness resort brands for ... More
|
|
|
|
|
| Cariitti Oy |
| Cariitti is a Finnish family business founded by Kari Ruokonen in 1998 that offers versatile
[more] |
|
|
 |
|
