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Resense and Lobster Ink create online training for all spa roles
By Katie Barnes 19 Sep 2019
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.


News
1 to 12 of 7242 news stories
28 Jan 2020
Religion and wellness, music as medicine, and circadian health are some of the GWS’ 2020 predicted wellness trends, just released in its 2020 Global Wellness Trends Report. The annual publication forecasts ten new trends for ... More
28 Jan 2020
Spa operators could help guests reduce feelings of sadness, successfully conquer binge-eating challenges and improve self-control and discipline, using learnings from new research published in the Journal of Consumer Psychology. Called When sadness comes alive, ... More
24 Jan 2020
Luxury alpine destination Vail Marriott Mountain Resort has relaunched its spa and wellness offering, following a US$6m resort-wide refurbishment. Developed and managed by boutique spa operator, Trilogy Spa Holdings, the 8,830sq ft Well & Being ... More
24 Jan 2020
Peter Staic has completed a year-long, €5m ($5.5m, £4.2m) renovation project at the family-run Hotel Arlberg alpine hotel and spa in Lech, Austria, with healthy paints, calming colours and natural materials. The hotel's newly extended ... More
24 Jan 2020
Spa is now one of the top-performing departments within US hotels, according to CBRE’s 2019 Trends in the Hotel Spa Industry. The report found that total hotel revenue increased by 3.8 per cent, while spa ... More
24 Jan 2020
Luxury resort Coco Bodu Hithi has revealed plans to launch the first "floating yoga studio" in the Maldives. The resort is working with Beijing-based AquaX Academy – founded by lululemon China Ambassador Queenie Xiao – ... More
23 Jan 2020
Bells + Whistles have designed a "social wellness club" in Los Angeles that has been conceived to help people reset mentally and physically from the stresses of modern-day life. Remedy Place claims to be a ... More
23 Jan 2020
Immersive wellness company Sensync has partnered with Four Seasons Resort Oahu at Ko Olina, Hawaii, to launch a VR spa experience. Sensync’s Deep Brain Massage treatments are delivered in The Vessel – a VR pod ... More
22 Jan 2020
A new hotel set in the mountains of South Tyrol in Italy is set to open this May, with a storied past and a focus on wellness. Forestis is located in a historic building near ... More
22 Jan 2020
The Wellness Tourism Association (WTA) has broken the 100-member barrier, announcing it has partners and members in 21 countries. Launched in 2018, the WTA is a Colorado-based not-for-profit organisation with a mission to support and ... More
21 Jan 2020
Anantara has debuted in Malaysia, opening Anantara Desaru Coast and Villas in Johor. The resort features a signature Anantara Spa with six treatment rooms, which offers 24-carat gold body wraps and facials developed to deliver ... More
21 Jan 2020
The Aqua Sana spa at Center Parcs Longleat Forest, UK has relaunched with a new name and concept following a £6m refurbishment. With design by Sparcstudio, the new 2,222sq m "Forest Spa" has been reimagined ... More
     
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Jobs   News   Products   Magazine
NEWS
Resense and Lobster Ink create online training for all spa roles
POSTED 19 Sep 2019 . BY Katie Barnes
Kasha Shillington, CEO of Resense, says the program will empower spa teams to deliver "unmatched guest experiences and commercial value"
Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as the 'first-of-its-kind' web-based programme for those working in wellness.

Spa Professional aims to empower employees "with the practical skills and proven commercial principles they need to provide superior guest experiences and improve the profitability of their spas".

While some web-based spa treatment or management training programmes already exist, Spa Professional claims to be different because it has mapped out an interactive curriculum for every role in the spa – from therapists to receptionists, attendants, managers and directors.

The training focuses on two main areas, covering the fundamental business principles and operational know-how that managers and associates need to run an effective operation – something widely overlooked in the industry.

With proof that spa success depends on the quality of the visitor experience, Spa Professional also homes in on the necessary knowledge and operational tools to "genuinely engage with guests, reduce costs and maximise commercial value"

Education is delivered through interactive lessons, assessments and high-quality videos which have been filmed in various spas to provide examples of best practice.

Kasha Shillington, CEO of Resense, says: "Spa Professional understands the real drivers of effective spas and empowers spa teams to deliver unmatched guest experiences and commercial results."

Resense is a leading spa consultancy and contract management firm which has worked on more than 90 spas in 30 countries. It helped to build the content and strategy behind the Spa Professional programme based on this in-depth knowledge.

Lobster Ink specialises in delivering ROI through technologically-enhanced learning and its approach combines cognitive understanding, video and behavioural science techniques to deliver practical training on skills, knowledge and behaviour. It counts hospitality brands such as Mandarin Oriental, Marriott and Accor as its clients.

The two companies have been working behind the scenes to develop Spa Professional for the past five years.
Lobster specialises in delivering ROI through technologically-enhanced learning
MORE NEWS
GWS releases 2020 Global Wellness Trends Report
Religion and wellness, music as medicine, and circadian health are some of the GWS 2020 predicted wellness trends, just released in its 2020 Global Wellness Trends Report.
Help guests conquer sadness and binge eating, new research shows how
Spa operators could help guests reduce feelings of sadness, successfully conquer binge-eating challenges and improve self-control and discipline, using learnings from new research published in the Journal of Consumer Psychology.
Trilogy opens luxury sports-recovery spa in Colorado
Luxury alpine destination Vail Marriott Mountain Resort has relaunched its spa and wellness offering, following a US$6m resort-wide refurbishment.
Peter Staic's Hotel Arlberg renovation considers wellness down to paint, colours and materials
A year-long, €5m ($5.5m, £4.2m) renovation project at the family-run Hotel Arlberg alpine hotel and spa in Lech, Austria, has been completed, with healthy paints, calming colours and natural materials.
Spas are the top-performing hotel department, says CBRE report
Spa is now one of the top-performing departments within hotels, according to CBRE’s 2019 Trends in the Hotel Spa Industry.
First 'floating fitness studio' set to launch at Maldives resort
Luxury resort Coco Bodu Hithi has revealed plans to launch the first 'floating yoga studio' in the Maldives.
+ More news   
 
COMPANY PROFILES
Biologique Recherche

The company’s R&D team is driven to bring the latest unique products into the market. The most rec [more...]
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DIRECTORY
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DIARY

 

26-29 Jan 2020

Green Spa Network Congress

The Oaks, Ojai, United States
28-30 Jan 2020

Spatex 2020

Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
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©Cybertrek 2020

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