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02-04 Mar 2024
Excel exhibition and conference centre , London, United Kingdom
03-05 Mar 2024
Javits Convention Center, New York, United States
20-20 Mar 2024
Virtual, United States
20-22 Mar 2024
The Salil Hotel Riverside, Bangkok, Bangkok, Thailand
21-24 Mar 2024
Fair District, Bologna, Italy
08-09 Apr 2024
St. Martins Spa & Lodge, Frauenkirchen, Austria
14-15 Apr 2024
ExCel, London, United Kingdom
23-25 Apr 2024
Phoenix Convention Center, Phoenix, United States
Product news
1 to 12 of 2657 news stories
Evolution-U’s spa therapist training goes global
By Megan Whitby 24 Nov 2023
Credit: Shutterstock/Rawpixel.com
The spa industry has typically focused on training its teams in two areas; product knowledge/sales and treatment delivery.

However, there is a third equally important skill that is being missed: soft skills or the “ability to get on with people”.

John D. Rockefeller once said that “the ability to deal with people is as purchasable a commodity as sugar or coffee” and that he would “pay more for that ability than for any other under the sun”. This remains as true today as it was when he said it over 100 years ago.

Consider that most of today's new entrants into the job market are from Gen Z, the world’s first digitally native generation. They grew up communicating through devices but meanwhile, their 40+ year old clients still value traditional in-person communication.

How can we expect our spa teams to maximise their potential if they can’t build relationships fast?

To address this need in the spa industry, training company Evolution-U which is owned by spa entrepreneur Neil Orvay, founder and owner of Sense of Touch day spas in Hong Kong, has developed fully online, on-demand soft skills spa training courses for spa managers, therapists and receptionists.

Orvay explained: “These trainings leverage more than 20 years of success and failure in building a spa group that has won over 100 industry awards during that time.

“The course content focuses on the psychology underlying communication and relationship building and brings the principles that Evolution-U teaches globally to its corporate clients into the spa and salon space.”

The training is available in English, French, Spanish and now Portuguese.

To date, spas in the UK, US, Hong Kong, India, Dubai, Mexico and Panama have started to benefit from the training, with a first pilot in Portugal imminent.

For further information, please email [email protected].

Product news
1 to 12 of 2657 news stories
22 Feb 2024
The Gharieni Group has expanded its family of brands with Metawell : a new brand that will exclusively communicate and offer its mind/body wellness technologies offering in the global market. Metawell represents the final phase ... More
19 Feb 2024
The much-anticipated 2024 Medical Wellness Congress (MWC) will be themed around Vitality – The Key to Longevity and take place from 8-9 April at St. Martin’s Spa & Lodge in Austria, near Vienna. The MWC ... More
15 Feb 2024
Salt Chamber has announced a collaboration with Exhale at its new flagship location at Virgin Hotels New York City on a multisensory salt room. Inspired by Salt Chamber’s Wellness Suite, Exhale’s Salt Lounge Journey features ... More
13 Feb 2024
Pedicure equipment manufacturer Continuum Pedicure Footspas has launched a new pedicure bowl finished with an iridescent tint. Continuum – a company owned by US-based spa and massage equipment specialist Earthlite – has paired the new ... More
13 Feb 2024
The World Spa & Wellness London Convention is back from 3-4 March at ExCeL London and is a fantastic opportunity for spa professionals to network and learn from industry leaders, with lots of chances to ... More
22 Feb 2024
Encapsulating the essence of Espa in one beautiful, ornamental art piece, the new Espa Alabastros Bergamot & Jasmine Candle honours the senses with precious aromatherapy ingredients and natural materials. Infused with Espa’s best-selling Bergamot & ... More
09 Feb 2024
As Third Space unveiled its latest club in Wimbledon at the end of 2023 as part of its growth development into suburban, residential locations, it also revealed a new state of the art Reformer Pilates ... More
09 Feb 2024
Lemi has combined vibroacoustic therapy and heat therapy to create its new ThermoSoft-V treatment bed and lull spa guests into a deep state of physical and mental relaxation. The memory foam bed features in-built vibroacoustic ... More
07 Feb 2024
English country house hotel and spa Chewton Glen has announced a partnership with healthy hair and wellness brand, Monpure. A tranquil oasis on the edge of the New Forest, Chewton Glen now offers a range ... More
05 Feb 2024
Myndstream has introduced four new extra-long playlists of wellness music to offer spas an easy solution to improve their customer journey with sound therapy all day long. Each of the new 12-hour playlists are designed ... More
01 Feb 2024
Wellness industry figure and CEO of Salt Chamber, Leo Tonkin, has launched a podcast to explore and deepen the industry’s understanding of the latest trends and innovations in longevity and wellness. Called Distinctly Well, the ... More
31 Jan 2024
Voya has expanded its aromatherapy portfolio with three new essential oils; Lift, Rest and Zest. Designed to support wellbeing, each rosemary-based product has been crafted with a distinct wellbeing need in mind. The options include: ... More
     
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Trade Exhibitions
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PROMOTION
Evolution-U’s spa therapist training goes global
24 Nov 2023
/ Shutterstock/Rawpixel.com
The course content focuses on the psychology underpinning communication and relationship building
– Neil Orvay
The spa industry has typically focused on training its teams in two areas; product knowledge/sales and treatment delivery.

However, there is a third equally important skill that is being missed: soft skills or the “ability to get on with people”.

John D. Rockefeller once said that “the ability to deal with people is as purchasable a commodity as sugar or coffee” and that he would “pay more for that ability than for any other under the sun”. This remains as true today as it was when he said it over 100 years ago.

Consider that most of today's new entrants into the job market are from Gen Z, the world’s first digitally native generation. They grew up communicating through devices but meanwhile, their 40+ year old clients still value traditional in-person communication.

How can we expect our spa teams to maximise their potential if they can’t build relationships fast?

To address this need in the spa industry, training company Evolution-U which is owned by spa entrepreneur Neil Orvay, founder and owner of Sense of Touch day spas in Hong Kong, has developed fully online, on-demand soft skills spa training courses for spa managers, therapists and receptionists.

Orvay explained: “These trainings leverage more than 20 years of success and failure in building a spa group that has won over 100 industry awards during that time.

“The course content focuses on the psychology underlying communication and relationship building and brings the principles that Evolution-U teaches globally to its corporate clients into the spa and salon space.”

The training is available in English, French, Spanish and now Portuguese.

To date, spas in the UK, US, Hong Kong, India, Dubai, Mexico and Panama have started to benefit from the training, with a first pilot in Portugal imminent.

For further information, please email [email protected].
Evolution-U Spa Academy
Address: 16B Hollywood Centre, 77-91 Queens Road West, Sheung Wan, 000000, Hong Kong
PRODUCT NEWS
Gharieni Group announces launch of Metawell
The Gharieni Group has expanded its family of brands with Metawell: a new brand that will exclusively communicate and offer its mind/body wellness technologies offering in the global market.
Exhale taps Salt Chamber to create comprehensive recovery lounge in NYC
Salt Chamber has announced a collaboration with Exhale at its new flagship location at Virgin Hotels New York City on a multisensory salt room.
Continuum Footspas introduces Infinity Glass Pedicure Bowl
Pedicure equipment manufacturer Continuum Pedicure Footspas has launched a new pedicure bowl finished with an iridescent tint.
Balanced Body partners with Third Space on its new group reformer pilates offering
As Third Space unveiled its latest club in Wimbledon at the end of 2023 as part of its growth development into suburban, residential locations, it also revealed a new state of the art Reformer Pilates studio at the new site in response to members seeking a low-impact, full- body workout for all abilities.
Lemi launches ThermoSoft-V treatment bed
Lemi has combined vibroacoustic therapy and heat therapy to create its new ThermoSoft-V treatment bed and help lull spa guests into a deeply relaxed physical and mental state.
Hair wellness brand Monpure secures Chewton Glen as first UK spa account
English country house hotel and spa Chewton Glen has announced a partnership with healthy hair and wellness brand, Monpure.
Myndstream unveils new 12-hour playlists for spas
Myndstream has introduced four new extra-long playlists of wellness music to offer spas an easy solution to improve their customer journey with sound therapy all day long.
Leo Tonkin, Salt Chamber CEO, unveils Distinctly Well podcast
Wellness industry figure and CEO of Salt Chamber, Leo Tonkin, has launched a podcast to explore and deepen the industry’s understanding of the latest trends and innovations in longevity and wellness.
Voya unveils new essential oils and Lazy Days seaweed bathing accessory
Voya has expanded its aromatherapy portfolio with three new essential oils; Lift, Rest and Zest.
Gaia Skincare appoints head of sales and announces internal promotion
Spa and skincare brand, Gaia Skincare, has named Jessica Scullion head of sales and promoted training and development manager Amy Harper to head of development and distribution.
Comfort Zone announces two-month residency at Aqua Sana Sherwood Forest
After a successful four-week pop-up in 2022, Comfort Zone skincare has announced its second collaboration with Center Parcs’ in-house spa brand, Aqua Sana.
Gharieni launches space-saving MLR Transform to accommodate array of spa rituals
Gharieni Group has expanded its luxury spa equipment line with the MLR Transform treatment bed.
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DIARY

 

02-04 Mar 2024

World Spa & Wellness Conference

Excel exhibition and conference centre , London, United Kingdom
03-05 Mar 2024

IBS New York

Javits Convention Center, New York, United States
+ More diary  
 


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Tel: +44 (0)1462 431385

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