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Product news
1 to 12 of 2689 news stories
Evolution-U’s spa therapist training goes global
By Megan Whitby 24 Nov 2023
Credit: Shutterstock/Rawpixel.com
The spa industry has typically focused on training its teams in two areas; product knowledge/sales and treatment delivery.

However, there is a third equally important skill that is being missed: soft skills or the “ability to get on with people”.

John D. Rockefeller once said that “the ability to deal with people is as purchasable a commodity as sugar or coffee” and that he would “pay more for that ability than for any other under the sun”. This remains as true today as it was when he said it over 100 years ago.

Consider that most of today's new entrants into the job market are from Gen Z, the world’s first digitally native generation. They grew up communicating through devices but meanwhile, their 40+ year old clients still value traditional in-person communication.

How can we expect our spa teams to maximise their potential if they can’t build relationships fast?

To address this need in the spa industry, training company Evolution-U which is owned by spa entrepreneur Neil Orvay, founder and owner of Sense of Touch day spas in Hong Kong, has developed fully online, on-demand soft skills spa training courses for spa managers, therapists and receptionists.

Orvay explained: “These trainings leverage more than 20 years of success and failure in building a spa group that has won over 100 industry awards during that time.

“The course content focuses on the psychology underlying communication and relationship building and brings the principles that Evolution-U teaches globally to its corporate clients into the spa and salon space.”

The training is available in English, French, Spanish and now Portuguese.

To date, spas in the UK, US, Hong Kong, India, Dubai, Mexico and Panama have started to benefit from the training, with a first pilot in Portugal imminent.

For further information, please email [email protected].

Product news
1 to 12 of 2689 news stories
24 Apr 2024
British spa and skincare giant Elemis is making a grand entrance into London's retail scene, handpicking Covent Garden's Seven Dials for its inaugural standalone store. Now a certified B Corp, Elemis will unveil the 1,000sq ... More
22 Apr 2024
Freddie Moross, founder of wellness music provider Myndstream, has announced plans to launch Spiritus – a brand new breathwork series by Grammy Award-winning musician and composer Peter Kater – onto the company’s music streaming service, ... More
19 Apr 2024
Austrian-based Full Balance has created a Big Foot massage board for communal spa areas which guests stand on to "closely mimic the experience of professional reflexology treatments". Reflexology, which works on energy pathways by stimulating ... More
17 Apr 2024
Industry event organisation Spa Life is gearing up for the first-ever Spa Life Scotland Convention, due to be hosted at the Radisson Blu Hotel in Glasgow from 28-30 April. Similar to its counterparts, the Scottish ... More
15 Apr 2024
We Work Well founders Monica Helmstetter and Lucy Hugo have called on ISPA members to join their annual SpasPushingLimits charity hike in Phoenix, Arizona, on 22 April. Hosted as a preamble to the 2024 ISPA ... More
12 Apr 2024
"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and founder of MyEquilibria, which specialises in high-end outdoor exercise equipment. Most recently, the company has worked with Mandarin ... More
10 Apr 2024
Discover how to prepare your spa or wellness facility for the influx of international guests and meet global standards as tourism in Saudi Arabia surges. Join us at Riyadh’s Kadoon Academy KSA on April 29-30 ... More
10 Apr 2024
French spa brand Sothys has developed the Sun Range to protect the skin against sun damage. Christian Mas, Sothys CEO, says: “With an ultra-sensorial texture and a brand-new fragrance, the products combine pleasure and effectiveness ... More
11 Apr 2024
It's safe to say that technology is transforming every sector, and the spa, wellness and beauty industries are no exception. With new technologies, however, there are new opportunities for business owners like you to define ... More
09 Apr 2024
Comfort Zone's latest initiative, the Stand for Regeneration campaign, consolidates its position as a pioneer in the cosmetics business. With this new project, the Italian B Corp brand aims to highlight the value of regenerative ... More
08 Apr 2024
Bioline Jatò has reformulated its Primaluce Exfo&White skincare line, 30 years after it first launched. The next-generation vegan range includes products for at-home use and professional salon treatments and focuses on three key actions: regeneration, ... More
28 Mar 2024
Spa and wellness brand, Gaia Skincare, has announced it’s collaborating with another four spa partners in the UK and Europe. This collaboration marks the addition of nine new spa partners since the beginning of 2024. ... More
     
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Spa Life International
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PROMOTION
Evolution-U’s spa therapist training goes global
24 Nov 2023
/ Shutterstock/Rawpixel.com
The course content focuses on the psychology underpinning communication and relationship building
– Neil Orvay
The spa industry has typically focused on training its teams in two areas; product knowledge/sales and treatment delivery.

However, there is a third equally important skill that is being missed: soft skills or the “ability to get on with people”.

John D. Rockefeller once said that “the ability to deal with people is as purchasable a commodity as sugar or coffee” and that he would “pay more for that ability than for any other under the sun”. This remains as true today as it was when he said it over 100 years ago.

Consider that most of today's new entrants into the job market are from Gen Z, the world’s first digitally native generation. They grew up communicating through devices but meanwhile, their 40+ year old clients still value traditional in-person communication.

How can we expect our spa teams to maximise their potential if they can’t build relationships fast?

To address this need in the spa industry, training company Evolution-U which is owned by spa entrepreneur Neil Orvay, founder and owner of Sense of Touch day spas in Hong Kong, has developed fully online, on-demand soft skills spa training courses for spa managers, therapists and receptionists.

Orvay explained: “These trainings leverage more than 20 years of success and failure in building a spa group that has won over 100 industry awards during that time.

“The course content focuses on the psychology underlying communication and relationship building and brings the principles that Evolution-U teaches globally to its corporate clients into the spa and salon space.”

The training is available in English, French, Spanish and now Portuguese.

To date, spas in the UK, US, Hong Kong, India, Dubai, Mexico and Panama have started to benefit from the training, with a first pilot in Portugal imminent.

For further information, please email [email protected].
Evolution-U Spa Academy
Address: 16B Hollywood Centre, 77-91 Queens Road West, Sheung Wan, 000000, Hong Kong
PRODUCT NEWS
Elemis’ first standalone store to open in London’s Covent Garden
British spa and skincare giant Elemis is making a grand entrance into London's retail scene, handpicking Covent Garden's Seven Dials for its inaugural standalone store.
Myndstream teases new breathwork series in collaboration with Grammy Award winner Peter Kater
Freddie Moross, founder of wellness music provider Myndstream, has announced plans to launch Spiritus – a brand new breathwork series by Grammy Award-winning musician and composer Peter Kater – onto the company’s music streaming service, The Stream.
Full Balance reveals all-natural reflexology board
Austrian-based Full Balance has created a Big Foot massage board for communal spa areas which guests stand on to "closely mimic the experience of professional reflexology treatments".
Scottish spa industry to gather at first-ever Spa Life Scotland event
Industry event organisation Spa Life is gearing up for the first-ever Spa Life Scotland Convention, due to be hosted at the Radisson Blu Hotel in Glasgow from 28-30 April.
We Work Well organises annual pre-ISPA charity hike in Scottsdale
We Work Well founders Monica Helmstetter and Lucy Hugo have called on ISPA members to join their annual SpasPushingLimits charity hike in Phoenix, Arizona, on 22 April.
MyEquilibria combines art and outdoor exercise
"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and founder of MyEquilibria, which specialises in high-end outdoor exercise equipment.
Sothys launches pro-ageing Sun Range
French spa brand Sothys has developed the Sun Range to protect the skin against sun damage.
Bioline Jatò unveils revamped Primaluce Exfo&White line and facial
Bioline Jatò has reformulated its Primaluce Exfo&White skincare line, 30 years after it first launched.
Gaia Skincare expands presence in UK and Europe with four new spa accounts
Spa and wellness brand, Gaia Skincare, has announced it’s collaborating with another four spa partners in the UK and Europe.
Immunocologie strikes up partnership with Satteva Wellness Group
NYC-based lifestyle, spa and skin science brand Immunocologie Skincare has embarked on a strategic collaboration with Satteva Wellness Group, marking its foray into the Latin American market.
Myndstream partners with SleepScore Labs to reveal hidden power of spa treatments in improving sleep
Global wellness music provider Myndstream has released the second episode of its new educational content series Mastermynds, in partnership with Universal Companies.
Book4Time unveils enhanced day and resort pass functionality
Book4Time has announced the launch of Day & Resort Passes on its award-winning platform to help hotels and resorts drive staycation business.
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23-25 Apr 2024

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Phoenix Convention Center, Phoenix, United States
28-30 Apr 2024

Spa Life Scotland

Radisson Blu Hotel, Glasgow,
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