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Online, Finland
09 Dec 2020
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09 Dec 2020
Online (Zoom), United Kingdom
10 Dec 2020
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28-29 Jan 2021
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02-04 Feb 2021
Landmark Centre, Lagos, Nigeria
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Frontline Summit 2020: 'The world’s largest gathering of people-powered businesses'
By Megan Whitby 19 Oct 2020
It will focus on frontline leadership, customer experience, culture building, technology and data and connecting frontline to the bottom line
Customer experience software provider, AskNicely, has announced it will host a new virtual event called the Global Frontline Experience Summit.

AskNicely believes that a memorable customer experience starts at the frontline, and at the moment it recognises that this experience has become more challenging than ever before.

In response, AskNicely is sponsoring an event dedicated to frontline work and leaders in operations, marketing, HR and customer experience committed to advancing the frontline work experience.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations and experience leaders.

It will focus on frontline leadership, customer experience, culture building, technology and data and connecting the frontline to the bottom line.

The schedule will include keynotes, mini-talks and group panel discussions, along with the opportunity for interactive networking and activities.

Hospitality veteran and Ritz Carlton co-founder Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

To register and find out more, follow this link.

Following the event, all registrants will have on-demand access to the event’s content.


News
1 to 12 of 7616 news stories
02 Dec 2020
Marriott International has opened a new Luxury Collection hotel in Kyoto, Japan, complete with a spa and selection of traditional Japanese onsen baths. Located in a historic building which was once the private residence of ... More
01 Dec 2020
The Davines Group, together with skincare brands Comfort Zone and Skin Regimen, has announced Paolo Braguzzi will leave his role as CEO and managing director, in May 2021. Braguzzi will be replaced by current Davines ... More
27 Nov 2020
Ilana Moses, founder of the Florida Spa Association (FSA), has recently announced new alliances with the Florida State Massage Therapy Association (FSMTA) and Club Spa Fitness Association (CSFA.) According to Moses, these mutually beneficial collaborations ... More
30 Nov 2020
One&Only has unveiled a brand new luxury beachfront retreat in Riviera Nayarit, Mexico, with a spa partnered with premium natural product house, Tata Harper Skincare. Overlooking the Pacific Ocean with a beachfront rainforest setting, One&Only ... More
26 Nov 2020
On Wednesday 2 December, all spas across England will be permitted to reopen, as the country emerges from its second lockdown. Prime Minister Boris Johnson laid out the exit strategy this week in the Commons, ... More
26 Nov 2020
Montage has selected Carrie Sotebeer to lead the spa team at Montage Healdsburg resort in Sonoma County, California, opening 12 December 2020. The launch of Spa Montage Healdsburg will mark the operator’s sixth Spa Montage ... More
25 Nov 2020
Pullman Hotels & Resorts, part of the Accor group, is introducing Pullman Power Fitness, a social fitness concept with on-demand classes and a community of motivated guests. More than a gym, it taps into a ... More
25 Nov 2020
The Spa at Carden in Northern England has been named the UK’s Best New Spa at this year’s Good Spa Guide (GSG) Awards 2020. GSG hosted its annual industry awards ceremony virtually yesterday (24 November), ... More
25 Nov 2020
As the highly anticipated Zulal Wellness Resort by Chiva-Som continues to prepare for its opening in Q1 20201, Daniele Vastolo has been selected to helm the project’s pre-opening as GM. Zulal is the first management ... More
24 Nov 2020
The shortlist for the Hall of Wellness Awards (HOW Awards) has been announced, with 110 awards up for grabs, split into six categories – Middle East, Asia, Europe and UK, Oceania, Americas and Africa – ... More
23 Nov 2020
ISPA and global beauty and spa therapy educational organisation, CIDESCO, are collaborating to tackle the training and staffing issues in the world of spa. Recent ISPA data suggests that nearly half (46 per cent) of ... More
22 Nov 2020
Grayshott Spa, an icon of the UK wellness industry, has succumbed to the pandemic, announcing it is to close permanently, 55 years after opening as a health retreat. Sheila McCann, who heads the Grayshott team, ... More
     
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TechnoAlpin creates falling snow experience for Swarovski Crystal museum
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Spa Vision provides extensive range of spa furniture for Sandman Signature Aberdeen Hotel
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Jobs   News   Products   Magazine
NEWS
Frontline Summit 2020: 'The world’s largest gathering of people-powered businesses'
POSTED 19 Oct 2020 . BY Megan Whitby
It will focus on frontline leadership, customer experience, culture building, technology and data and connecting frontline to the bottom line Credit: Twenty20/vkstudio
Customer experience software provider, AskNicely, has announced it will host a new virtual event called the Global Frontline Experience Summit.

AskNicely believes that a memorable customer experience starts at the frontline, and at the moment it recognises that this experience has become more challenging than ever before.

In response, AskNicely is sponsoring an event dedicated to frontline work and leaders in operations, marketing, HR and customer experience committed to advancing the frontline work experience.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations and experience leaders.

It will focus on frontline leadership, customer experience, culture building, technology and data and connecting the frontline to the bottom line.

The schedule will include keynotes, mini-talks and group panel discussions, along with the opportunity for interactive networking and activities.

Hospitality veteran and Ritz Carlton co-founder Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

To register and find out more, follow this link.

Following the event, all registrants will have on-demand access to the event’s content.
MORE NEWS
Tranquil urban spa opens in heart of Kyoto with spring water onsen
Marriott International has opened a new Luxury Collection hotel in Kyoto, Japan, complete with a spa and selection of traditional Japanese onsen baths
Anthony Molet to become Davines Group CEO as Paolo Braguzzi announces plans to step down
The Davines group, together with skincare brands Comfort Zone and Skin Regimen, has announced Paolo Braguzzi will leave his role as CEO and managing director, in May 2021.
Florida Spa Association forms strategic alliances with CFSA and FSMA
Ilana Moses, founder of the Florida Spa Association (FSA), has recently announced new alliances with the Florida State Massage Therapy Association (FSMTA) and Club Spa Fitness Association (CSFA.)
One&Only Mandarina opens with exclusive green spa experiences by Tata Harper
One&Only has unveiled a brand new luxury beachfront retreat in Riviera Nayarit, Mexico, with a spa partnered with premium natural product house, Tata Harper Skincare.
Updated: English spas can reopen on 2 December and remain open across all three tiers
On Wednesday 2 December, all spas across England will be permitted to reopen, as the country emerges from its second lockdown.
Upcoming Montage Healdsburg names director of spa and unveils wine-inspired programming
Montage has selected Carrie Sotebeer to lead the spa team at the upcoming Montage Healdsburg resort in California, opening 12 December 2020.
+ More news   
 
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The Wellness was founded in 2007. [more...]
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DIARY

 

01-02 Dec 2020

MIPIM Asia Summit

Grand Hyatt Hotel, Hong Kong SAR
01-03 Dec 2020

Self-Care and Personal Sustainability Summit

Kripalu Center for Yoga and Health, Massachusetts, United States
+ More diary  
 


CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

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