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Heartcore ordered to pay damages in Coreformer collapse case, with lessons for the sector
By Kath Hudson 22 Jun 2024
The case holds lessons for the wider health club sector Credit: Heartcore
Heartcore understood to have settled out of court with violinist
Maya Meron suffered career-ending injuries when an unsecured locking bar gave way during a class in 2019
Damages could run to £250,000 when legal fees are factored in
The case highlights the need for instructors to keep repeating safety information and checking equipment after adjustments
Boutique operator Heartcore is paying damages to a violinist whose career was cut short following an accident during a class in 2019.

Maya Meron suffered abdominal damage and a fractured left elbow when the locking bar on Heartcore’s bespoke machine, called the Coreformer, gave way while she was in the downward-facing dog position, as it had not been secured.

The injuries were career-ending for Meron, due to decreased strength and dexterity, especially in her little finger. Meron’s lawyers, who called Sebastian Legree as an expert witness, claimed the Coreformer is not a safe product as it is possible to perform the routine with the locking bar not secured.

Heartcore will not comment on the case, but in court argued it was user error and Meron had failed to follow the instructor’s directions to lock the bar.

Nonetheless, the two parties are understood to have settled out of court and the damages could run to £250,000 when lawyer fees are taken into consideration.

It’s understood that Meron had already attended 43 classes during which she was taught to lock the bar and regularly reminded do so, but she claimed in her final class that she was told to adjust the locking bar in a different way.

Founded by German entrepreneur, Jessie Blum, Heartcore is a profitable and successful operator with seven sites offering dynamic Pilates in affluent areas of London and an award-winning online platform.

At the start of 2023, when Blum (birth name Jess Schuring) was interviewed in HCM, the brand had an engaged community of 45,000 people, including some high-profile celebrities. Blum spoke about the bespoke and proprietary Pilates machine, the Coreformer, being critical to rhe company’s success: “I developed and designed the Coreformer to create a bespoke experience. It delivers a complete functional training solution, using gravity and spring resistance to meet people where they are on their fitness journey,” she said. “It’s unique, exclusive to Heartcore and designed to meet the highest standards of engineering, quality, durability and sustainability.”

As Pilates skyrockets in popularity around the world, lessons learned from this include checking insurance cover and running through safety checks with clients, ensuring they are fully aware of all of the different positions. This might seem laborious for instructors and returning clients, but this case underlines the importance of assuring safety.





News
1 to 12 of 9514 news stories
16 Jul 2026
Hand and Stone Massage and Facial Spa, the spa business with more than 650 locations across the US and Canada, has appointed franchise expert Carrie Walsh as CEO as the company plans to expand. Walsh ... More
14 Jul 2026
Turkey came first at this year’s World Championship in Massage between 3-5 July in Copenhagen, Denmark. Organised by the International Massage Association (IMA), the ninth edition of this tournament saw the highest number of participants ... More
14 Jul 2026
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research initiative that will provide insights into the retreat sector from both consumer and industry perspectives. The resulting report, which ... More
14 Jul 2026
The Wellness Tourism Association (WTA) has published a non-regulatory global industry framework designed to ensure the retreat market offers responsible experiences. The Six Principles for Responsible Retreats have been created to provide a shared reference ... More
12 Jul 2026
A new survey of international spa practitioners shows that stress, burnout and wellbeing concerns have caused one in three respondents to consider leaving the industry. The Therapist Wellbeing Report is based on responses from 159 ... More
16 Jul 2026
The inaugural HCM Invest event has opened applications for pitching slots ahead of its launch in London on 21 October 2026. The event will bring together companies seeking investment and investors looking for opportunities across ... More
09 Jul 2026
Wellness hotels generating less than US$1 million (€932,700, £785,200) – or 10 per cent of total revenue from wellness and leisure – recorded the strongest RevPAR and TRevPAR growth in 2025 across categories when compared ... More
08 Jul 2026
Robert Thurman, an expert on Tibetan Buddhism and the spiritual director of Menla Retreat and Dewa Spa in Woodstock, has died, aged 84. Thurman – also known for being father to actress Uma Thurman – ... More
10 Jul 2026
Fairmont Cheshire, The Mere, has opened today (10 July) near Knutsford in the north-west of England with a 1,715sq m Fairmont Spa that has been designed using a ‘Wellness without Walls’ concept. The Select Group, ... More
10 Jul 2026
Marriott International has partnered with Fitwel, a healthy building certification system that aims to optimise occupant health.  Marriott has become Fitwel’s first Enterprise Partner and the new healthy building solutions will be implemented across the ... More
10 Jul 2026
Becky Pelkonen, the sauna advocate and researcher, has unveiled the draft of a global public sauna-bathing charter. The ten guiding principles form the foundation for people building, running and championing public sauna-bathing. The draft, which ... More
09 Jul 2026
Lefay Resorts, the portfolio of two luxury wellness properties in Italy, has added emotional dance classes and group cold plunge sessions in response to market demand for social connection.  The brand says it is encouraging ... More
     
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International SPA Association - iSPA
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