Lanserhof Sylt has said it is suspending new arrivals, citing operational issues
The move is to enable the completion of building works and 'snagging' on the newly-opened resort
Spa Business understands that 'Lanserhof Sylt is not meeting standards at this time'
The medical spa has been going through a soft opening
Lanserhof Sylt, Lanserhof Group’s new health retreat in Germany, has temporarily suspended new arrivals.
It had previously indicated that the resort would close for the remainder of July, but this statement has now been updated, with confirmation that the resort will remain open, but that it will run at reduced capacity.
Spa Business understands this move comes because Lanserhof Sylt is not meeting standards at this time.
Liz Terry, editorial director of
Spa Business said: "Having been to Lanserhof Tegernsee, I can personally attest to the extraordinarily high standards that are consistently maintained by the Lanserhof team. It is truly a world-class business, delivering outstanding service.
"It shows huge integrity that Lanserhof is taking steps to ensure that all guests at the new Lanserhof Sylt are taken care of in a way that meets these standards, even if this requires adjustment to the opening schedule."
Following a
soft opening in early June, it’s thought the resort has been carrying out a phased opening.
However, it seems ongoing building works are causing issues with operations with the resort running at its current capacity, meaning procedures on-site can’t be carried out as they should be, due to the last elements of construction work that need to take place.
Spa Business understands that guests aren’t experiencing the standards Lanserhof usually offers or the experience they’re used to at other Lanserhof properties and that the operator wants to avoid guests not feeling comfortable on-site.
Lanserhof Sylt is the result of a five-year project estimated to cost more than €120m (US$128.6m, £102.6m).
The property joins the group’s four other medical spas: the original, Lanserhof Lans, in the Tyrol region of Austria; Lanserhof Hamburg; Lanserhof Tegernsee, in Bavaria; and a private wellness clinic in London called Lanserhof at The Arts Club.
Spa Business will continue to update this story as it breaks.
During the pandemic, the company was forced to close its business at
Grayshott Spa. The project was a joint venture with the Livingstone Brothers’ London & Regional Properties.
