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Product news
1 to 12 of 2109 news stories
AskNicely helps empower businesses to improve customer experience and boost NPS
By Megan Whitby 11 Dec 2020
The software captures feedback which can be harnessed by businesses to help increase frontline workers’ NPS and customer satisfaction
Maintaining a consistent customer experience is critical to the success of a growing B2C service brand.

For the spa and wellness industry, improving customer experience can be tricky as managers can’t always observe all interactions between therapists and customers.

Each time the customer experience is not polished and memorable, money gets left on the table, and ultimately, a negative customer experience can be costly for a growing brand.

In response, customer experience software provider, AskNicely, has developed a turnkey solution to help businesses achieve a competitive advantage by harnessing customer feedback and coaching frontline workers to deliver a consistent customer experience.

“We believe growth is driven by awesome experiences created by motivated people” says CEO Aaron Ward.

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score. Close the loop with your customers and encourage them to leave reviews on Facebook and Google to attract new customers.

Empower your frontline teams to view their own customer experience score, access coaching and development, receive recognition from their peers and provide suggestions to management on how to improve the customer experience all from within the AskNicely mobile app.

For B2C service businesses, AskNicely offers a myriad of benefits, ranging from repeat visits and positive word of mouth to client referrals and improved employee retention.

AskNicely can be set-up within minutes and there are packages to accommodate any sized business. For more information, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For best practices on improving the customer experience check out the 7 Habits of Highly Effective People Powered Businesses.

To sign up for your free trial now, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For those looking for detailed advice on how to improve customer experience and boost NPS, head to AskNicely's official blog.


Product news
1 to 12 of 2109 news stories
04 Mar 2021
Results-driven dermatology services have inspired the latest launch by spa skincare specialists Comfort Zone. The Italy-based company has created two 'super-charged' ampoules for existing ranges for spa-goers to use periodically, at times when the skin ... More
26 Feb 2021
Irish sustainable lifestyle and luxury skincare brand Voya has unveiled a new hand cleanser, made with 70 per cent alcohol and nourishing organic wild seaweed. Voya has taken care to ensure the formula helps to ... More
24 Feb 2021
The Davines Group, alongside Davines hair care and Comfort Zone skincare, has been recognised as "Best Performer of the Year" by the prestigious Best Performance Award by SDA Bocconi Management School – one of the ... More
22 Feb 2021
ESPA has unveiled its Active Nutrients collection, incorporating its existing best-selling Optimal Skin line. The Active Nutrients range is made up of three new products, five new-and-improved favourites, plus the best-selling Optimal Skin Pro Moisturiser ... More
19 Feb 2021
Luxury skincare and spa product house G.M. Collin has launched a new oil-based cleanser to purify and hydrate skin. Formulated with more than 60 per cent natural ingredients and less than one per cent fragrance, ... More
19 Feb 2021
Iyashi Dôme has been an industry pioneer for 20 years and is responsible for creating the authentic Japanese long infrared sauna. In 2004, founder Shogoro Uemura, was inspired by his Father's work to develop a ... More
17 Feb 2021
French skincare specialist Biologique Recherche has reformulated its iconic Le Grand Sérum with a powerful anti-ageing active compound called TélomerActiv©. First launched as a special edition in 2010, Le Grand Sérum was inspired by Sérum ... More
15 Feb 2021
French skincare brand Yon-Ka has unveiled its first resurfacing overnight mask complete with triple-action effectiveness. Designed to offer anti-ageing benefits and encourage radiant skin, the Glyconight 10% Masque relies on a vegan formula complete with ... More
12 Feb 2021
Safe Space, supplier of lockers and changing room solutions to the fitness and leisure industry, has been named official distributor for SUITMATE, the swimsuit water extractor. Since its launch nearly 40 years ago, SUITMATE has ... More
12 Feb 2021
A new company which sources and customises a wide range of yoga accessories, as well as singing bowls, tingsha bells and water bottles, for luxury spas has been launched by Petra Roberts. Roberts was a ... More
10 Feb 2021
British skincare brand Elemis has unveiled the Pro-Collagen Night Genius cream, the latest addition to its best-selling Ultra Smart Pro-Collagen range. The clinically proven formula works while users sleep to support an anti-ageing effect, minimise ... More
08 Feb 2021
Spa and wellness equipment manufacturer Oakworks has updated its stationary massage table range with a new sustainable one-piece removable pad top. The new feature allows operators to easily replace massage table pads without tools when ... More
     
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PRODUCT NEWS
AskNicely helps empower businesses to improve customer experience and boost NPS
11 Dec 2020 . BY Megan Whitby
The software captures feedback which can be harnessed by businesses to help increase frontline workers’ NPS and customer satisfaction / Shutterstock/Dmytro Zinkevych
We believe growth is driven by awesome experiences created by motivated people
– Aaron Ward, CEO at AskNicely
Maintaining a consistent customer experience is critical to the success of a growing B2C service brand.

For the spa and wellness industry, improving customer experience can be tricky as managers can’t always observe all interactions between therapists and customers.

Each time the customer experience is not polished and memorable, money gets left on the table, and ultimately, a negative customer experience can be costly for a growing brand.

In response, customer experience software provider, AskNicely, has developed a turnkey solution to help businesses achieve a competitive advantage by harnessing customer feedback and coaching frontline workers to deliver a consistent customer experience.

“We believe growth is driven by awesome experiences created by motivated people” says CEO Aaron Ward.

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score. Close the loop with your customers and encourage them to leave reviews on Facebook and Google to attract new customers.

Empower your frontline teams to view their own customer experience score, access coaching and development, receive recognition from their peers and provide suggestions to management on how to improve the customer experience all from within the AskNicely mobile app.

For B2C service businesses, AskNicely offers a myriad of benefits, ranging from repeat visits and positive word of mouth to client referrals and improved employee retention.

AskNicely can be set-up within minutes and there are packages to accommodate any sized business. For more information, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For best practices on improving the customer experience check out the 7 Habits of Highly Effective People Powered Businesses.

To sign up for your free trial now, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For those looking for detailed advice on how to improve customer experience and boost NPS, head to AskNicely's official blog.
PRODUCT NEWS
Comfort Zone reveals intensive ampoule concentrates and at-home device
Results-driven dermatology services have inspired the latest launch by spa skincare specialists Comfort Zone.
Clean, green, beauty machine: Voya unveils seaweed-infused hand cleanser
Irish sustainable lifestyle and luxury skincare brand Voya has unveiled a new hand cleanser, made with 70 per cent alcohol and nourishing organic wild seaweed.
Davines Group receives prestigious sustainability award
The Davines Group, alongside Davines hair care and Comfort Zone skincare, has been recognised as "Best Performer of the Year" by the prestigious Best Performance Award by SDA Bocconi Management School – one of the most well-respected universities in Italy.
ESPA launches Active Nutrients range with three fresh new products
ESPA has unveiled its Active Nutrients collection, incorporating its existing best- selling Optimal Skin line.
G.M. Collin develops gentle dual-action cleanser designed to cleanse and treat skin
Luxury skincare and spa product house G.M. Collin has launched a new oil-based cleanser to purify and hydrate skin.
Iyashi Dôme sets industry standard for touchless infrared sauna technology
Iyashi Dôme has been an industry pioneer for 20 years and is responsible for creating the authentic Japanese long infrared sauna.
Biologique Recherche refreshes Le Grand Sérum using Nobel-prize-winning technology
French skincare specialist Biologique Recherche has reformulated its iconic Le Grand Sérum with a powerful anti-ageing active compound called TélomerActiv©.
Yon-Ka debuts triple-action overnight mask to encourage cell renewal and smooth skin
French skincare brand Yon-Ka has unveiled its first resurfacing overnight mask complete with triple-action effectiveness.
Safe Space appointed official SUITMATE distributor for Great Britain
Safe Space, supplier of lockers and changing room solutions to the fitness and leisure industry, has been named official distributor for SUITMATE, the swimsuit water extractor.
Petra Roberts offers customisable yoga and spa accessories
A new company which sources and customises a wide range of yoga accessories, as well as singing bowls, tingsha bells and water bottles, for luxury spas has been launched by Petra Roberts.
Elemis adds new overnight recovery moisturiser to Ultra Smart Pro-Collagen line
British skincare brand Elemis has unveiled the Pro-Collagen Night Genius cream, the latest addition to its best-selling Ultra Smart Pro-Collagen range.
Oakworks upgrades signature massage beds with new sustainable features
Spa and wellness equipment manufacturer Oakworks has updated its stationary massage table range with a new sustainable one-piece removable pad top.
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