Las Vegas’ vast new integrated mega-resort called Resorts World Las Vegas recently launched its 26,000sq ft wellness facility called Awana Spa & Wellness.
Complete with personalised treatments, immersive facilities and approachable wellness offerings, the modern, yet warm, space draws on the principles of the golden ratio with rounded rooms, curved walls and well-thought-out designs to promote a transformative and holistic experience.
Jennifer Lynn was appointed to helm operations as spa director at Resorts World Las Vegas. An inspiring spa and wellness leader with 25 years of experience in luxury brand development and a passion for hospitality, luxury service, and sustainability, Lynn oversees operations at Awana.
As the pre-opening director of spa and fitness, she worked diligently on the critical path to opening the spa in the fall of 2021.
Her responsibilities included brand development for the spa, design and construction project management for the space, system implementation – including software – building a zero-based budget and recruiting, hiring, and onboarding a champion team of 70 passionate spa professionals.
Naturally, Book4Time was the software of choice.
Why choose Book4Time?As industry leaders know, there’s a lot to consider when it comes to choosing a spa software, including functionality, ease of use, interface and more.
When asked what she was looking for in a software solution at the time, Lynn listed integrations as one of her top priorities.
She said: “Spa software decisions should be explored fully to ensure that they meet all the right criteria for operations and property integration, perhaps even taking into consideration a need for enterprise solutions for multiple properties. At Resorts World Las Vegas, we needed to find software that had great integration for our PMS system, Opera.”
Specifically, Awana Spa’s operational needs for software include:
• Easy to use for guest-facing online booking.
• User friendly for spa operators/end users.
• Retail management integration (sales, inventory, and purchasing management).
• Payroll configuration flexibility and having a software system that is flexible.
• Operational configuration – spa services, retail store transactions, wellness activities.
“We chose Book4Time because it met all of our criteria and testing in a pre-opening setting for Resorts World Las Vegas IT standards,” said Lynn,
“We also verified references from other spa operators with similar business models that were experiencing success with Book4Time.
“Treatment providers are able to use their mobile devices to check their schedules throughout the day at their fingertips, eliminating the need to have multiple computers throughout the Heart of House areas.”
The fact that the software is cloud-based is one of the things that stood out for Lynn.
“Being a web-based program made it affordable to implement and we love to have access to our spa reservations from our mobile devices.
“Treatment providers are able to use their mobile devices to check their schedules throughout the day at their fingertips, eliminating the need to have multiple computers throughout the Heart of House areas. This allows treatment providers to review their schedules, eliminates the need for paper itineraries or agendas, and creates easy access for upgrades and enhancements.”
Lynn was also pleased to report that the launch and implementation of Book4Time went smoothly.
“With over 25 years in hospitality and spa operations management, this was one of the smoothest launches I’ve had. At the baseline, the software functionality and integration are key.
“The Book4Time team was well prepared to support a launch of a new spa within the launch of a new property. The team was well versed in managing the critical path for configuration, implementation, training, and go-live.
“Customer support has been the most impressive. As we have worked to create a system that represents the unique complexity of our operation, the support team has been very responsive to inquiries regarding configuration.”
In addition, Lynn confirmed that the payroll functionality has been a time-saver: “The complexity of spa payroll could leave a scholarly mathematician confused. Book4Time has a software program that can adapt to the diversity and complexity of compensation when configured properly and makes it simpler to understand.”
She adds: “Customer support has been the most impressive. As we have worked to create a system that represents the unique complexity of our operation, the support team has been very responsive to inquiries regarding configuration.”
So, how does Book4Time compare with other software systems Lynn has used in the past?
Simply put, she says, it’s better!
Lynn concludes: “The online booking platform alone is easy to use for guests and integrates well into our spa operation. I find the product to be far superior to the other systems I have used over the years.”
To learn more about how Book4Time can help your spa and hospitality business thrive visit
www.book4time.com and book a demo today!
