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08-11 Jan 2024
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25-28 Jan 2024
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06-08 Feb 2024
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02-04 Mar 2024
Excel exhibition and conference centre , London, United Kingdom
03-05 Mar 2024
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20-20 Mar 2024
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21-24 Mar 2024
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08-09 Apr 2024
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Product news
1 to 12 of 2614 news stories
New spa software Agilysys Spa launches at 2023 ISPA Conference
By Megan Whitby 17 May 2023
Agilysys Spa has been developed to help operators continuously optimise how they accept and manage reservations Credit: Shutterstock/NDAB Creativity
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.

Created by Agilysys, the new software launched at the 2023 ISPA Conference at the Mandalay Bay Hotel in Las Vegas.

“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former CEO for ResortSuite, (which Agilysys acquired in 2022).

Pitsikalis now serves on Agilysys’ leadership team as vice president of product strategy and hotels.

He continued: “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we’re demonstrating in Agilysys Spa the tangible advantages of our teams becoming one.

“The 2022 ISPA US Spa Industry Study estimates more than 45,000 spa-related job vacancies across the US, making it essential to leverage smart technology to optimise decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints.

“Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”

Some of Agilysys Spa’s key capabilities include:

Intelligent Spa Management services that use data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimised pricing and maximised therapist and treatment room utilisation. The system equips operators to easily adjust appointments and minimise gaps across all booking channels.

Minimum Gap Allowance Protection to optimise capacity utilisation and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimise revenue across available time.

Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.

Mobile Convenience, empowering guests to check in and check out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.

Retail Revenue Optimisation, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.

Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalised based on a deeper knowledge of guest preferences.

“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis.

“Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”

Product news
1 to 12 of 2614 news stories
08 Dec 2023
Biologique Recherche has boosted its range of Cleansing Milks with two new products to ensure it caters to every individual’s skincare needs. The new products – called Lait S.R. Treatment and Lait Dermo-S Treatment – ... More
07 Dec 2023
Spa operator and bathroom fixtures company Kohler has entered into a definitive agreement to acquire saunas, steamrooms and hydrothermal area specialist Klafs from investment company Egeria Group. The agreement was signed on 1 December and ... More
05 Dec 2023
Spa and wellness equipment supplier Gharieni Group has announced a new partnership with Yon-Ka Paris, a holistic phyto-aromatic skincare brand. Thanks to the deal, the two companies have joined forces to co-create a showroom at ... More
05 Dec 2023
Distinguished uniform supplier Fashionizer Spa knows better than most the importance of customer experience. Its high levels of service have led to many long-lasting partnerships, with clientele ranging from global brands like Six Senses Spas ... More
30 Nov 2023
In celebration of its 30th anniversary, Australian skincare brand Subtle Energies has unveiled a bioactive aesthetic line which Nick Irani, director of operations and brand development, says delivers an instant “cosmetic look and feel, using ... More
01 Dec 2023
ISPA has unveiled a trio of extraordinary 2024 ISPA Conference Power Session keynotes featuring leadership development authority Ryan Leak, innovation and resilience scholar Suneel Gupta and MMA expert-turned-philanthropist Justin Wren. Registration is now open and ... More
24 Nov 2023
The Botanicals is Siminetti’s newest Mother of Pearl decorative panelling collection, inspired by the distinctive patterns found in botany and plant life. Celebrating the natural world, the designs were selected to help make a soothing ... More
22 Nov 2023
Caudalie has introduced the next generation of its pro-ageing Resveratrol-lift range which has been updated with plant-based collagen, called Vegan Collagen 1. The new ingredient has been combined with Caudalie's exclusive patent, which according to ... More
24 Nov 2023
The spa industry has typically focused on training its teams in two areas; product knowledge/sales and treatment delivery. However, there is a third equally important skill that is being missed: soft skills or the “ability ... More
20 Nov 2023
ESPA has expanded its Optimal Skin Pro collection with a new oil-to-milk cleanser; the Optimal Skin Cleansing Oil. “We’re thrilled to launch a cleansing oil suitable for all skin types,” said Daniel Golby, ESPA managing ... More
17 Nov 2023
Easy Glowing is Temple Spa’s latest cleanser – designed to leave the skin with a radiant glow, balance the complexion and help support a healthy microbiome. The gel cleanser transforms into an oil once applied ... More
16 Nov 2023
Swissline has two new five-star hotel addresses in Asia – The PuLi Hotel & Spa in Shanghai and The RuMa Hotel & Residences in Kuala Lumpur. Both hotels are members of the Leading Hotels of ... More
     
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Fashionizer Spa
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PRODUCT NEWS
New spa software Agilysys Spa launches at 2023 ISPA Conference
17 May 2023 . BY Megan Whitby
Agilysys Spa has been developed to help operators continuously optimise how they accept and manage reservations / Shutterstock/NDAB Creativity
Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence.
– Frank Pitsikalis
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.

Created by Agilysys, the new software launched at the 2023 ISPA Conference at the Mandalay Bay Hotel in Las Vegas.

“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former CEO for ResortSuite, (which Agilysys acquired in 2022).

Pitsikalis now serves on Agilysys’ leadership team as vice president of product strategy and hotels.

He continued: “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we’re demonstrating in Agilysys Spa the tangible advantages of our teams becoming one.

“The 2022 ISPA US Spa Industry Study estimates more than 45,000 spa-related job vacancies across the US, making it essential to leverage smart technology to optimise decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints.

“Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”

Some of Agilysys Spa’s key capabilities include:

Intelligent Spa Management services that use data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimised pricing and maximised therapist and treatment room utilisation. The system equips operators to easily adjust appointments and minimise gaps across all booking channels.

Minimum Gap Allowance Protection to optimise capacity utilisation and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimise revenue across available time.

Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.

Mobile Convenience, empowering guests to check in and check out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.

Retail Revenue Optimisation, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.

Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalised based on a deeper knowledge of guest preferences.

“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis.

“Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”
PRODUCT NEWS
Biologique Recherche rolls out new Cleansing Milks to suit every Skin Instant
Biologique Recherche has boosted its range of Cleansing Milks with two new products to ensure it caters to every individual’s skincare needs.
Klafs acquired by Kohler from Egeria Group
Spa operator and bathroom fixtures company Kohler has entered into a definitive agreement to acquire saunas, steamrooms and hydrothermal area specialist Klafs from investment company Egeria Group.
Gharieni and Yon-Ka Paris team up to set new standards in the wellness industry
Spa and wellness equipment supplier Gharieni Group has announced a new partnership with Yon- Ka Paris, a holistic phyto-aromatic skincare brand.
Subtle Energies’ unveils new bioactive aesthetic line
In celebration of its 30th anniversary, Australian skincare brand Subtle Energies has unveiled a bioactive aesthetic line.
Siminetti unveils iridescent decorative panelling range inspired by plants
The Botanicals is Siminetti’s newest Mother of Pearl decorative panelling collection, inspired by the distinctive patterns found in botany and plant life.
Caudalie’s Resveratrol-lift range relaunched and reformulated with plant-based collagen
Caudalie has introduced the next generation of its pro-ageing Resveratrol-lift range which has been updated with plant-based collagen, called Vegan Collagen 1.
ESPA launches Optimal Skin Cleansing Oil to purify and hydrate
ESPA has expanded its Optimal Skin Pro collection with a new oil-to-milk cleanser; the Optimal Skin Cleansing Oil.
Temple Spa unveils Easy Glowing cleanser enriched with vitamin C
Easy Glowing is Temple Spa’s latest cleanser – designed to leave the skin with a radiant glow, balance the complexion and help support a healthy microbiome.
Esse Skincare goes stateside and expands into US market
Microbiome skincare and spa brand Esse Skincare has expanded its global footprint to reach the US.
Swissline debuts at Burj Al Arab Jumeirah
Luxury Dubai hotel Burj Al Arab has introduced Swissline skincare into its Talise Spa with nine new facials, including one created exclusively for the property.
Soleum introduces Luxury Relaxing heated lounger range
Soleum has launched a dynamic collection of infrared loungers for spas, private homes, hotels and resorts.
New juniper body oil boosts Kerstin Florian's Nordic Zen treatment says Kristina Zanardi
Sweden-based skincare brand Kerstin Florian has refreshed its 90-minute Nordic Zen Body treatment with a new star product
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Power Plate

Power Plate is owned, manufactured and distributed by Northbrook, Ill.-based Performance Health Syst [more...]
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08-11 Jan 2024

Hot Springs Connection Conference

Murrieta Hot Springs, United States
25-28 Jan 2024

Les Thermalies, the water & well-being exhibition

Carrousel du Louvre, Paris, France
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