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Product news
1 to 12 of 2514 news stories
New spa software Agilysys Spa launches at 2023 ISPA Conference
By Megan Whitby 17 May 2023
Agilysys Spa has been developed to help operators continuously optimise how they accept and manage reservations Credit: Shutterstock/NDAB Creativity
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.

Created by Agilysys, the new software launched at the 2023 ISPA Conference at the Mandalay Bay Hotel in Las Vegas.

“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former CEO for ResortSuite, (which Agilysys acquired in 2022).

Pitsikalis now serves on Agilysys’ leadership team as vice president of product strategy and hotels.

He continued: “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we’re demonstrating in Agilysys Spa the tangible advantages of our teams becoming one.

“The 2022 ISPA US Spa Industry Study estimates more than 45,000 spa-related job vacancies across the US, making it essential to leverage smart technology to optimise decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints.

“Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”

Some of Agilysys Spa’s key capabilities include:

Intelligent Spa Management services that use data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimised pricing and maximised therapist and treatment room utilisation. The system equips operators to easily adjust appointments and minimise gaps across all booking channels.

Minimum Gap Allowance Protection to optimise capacity utilisation and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimise revenue across available time.

Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.

Mobile Convenience, empowering guests to check in and check out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.

Retail Revenue Optimisation, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.

Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalised based on a deeper knowledge of guest preferences.

“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis.

“Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”

Product news
1 to 12 of 2514 news stories
31 May 2023
Ayurvedic spa and wellness brand Mauli Rituals has launched four new treatments centred around female wellbeing at The Bulgari Spa London in Knightsbridge. Featuring dosha-specific sound therapies, the treatments are curated by four female wellness ... More
30 May 2023
Antoine Lamarche has been promoted to CEO of the Multaler Group, parent company of family-owned French skincare and spa brand Yon-Ka Paris. Previously general manager of Yon-Ka Paris USA, Lamarche has joined Multaler’s senior leadership ... More
25 May 2023
Halotherapy supplier Salt Chamber has unveiled a flexible new salt therapy wellness experience called The Wellness Suite. Launched at the 2023 ISPA Conference and Expo in Vegas, The Wellness Suite is fitted with a SALT ... More
24 May 2023
The Spa Life UK Convention – the UK's leading networking and business development event for spa and wellness professionals – is back this year with a renewed focus on resilience and reinvention. With a groundswell ... More
24 May 2023
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well-versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive ... More
24 May 2023
Biologique Recherche was founded by a family of passionate skincare experts. Today, it is managed by Rupert Schmid and Pierre-Louis Delapalme, while Philippe Allouche, son of founders Yvan and Josette Allouche, leads the Research & ... More
23 May 2023
UK-based hotel and spa textiles supplier BC SoftWear has introduced a new ultra luxury range of spa linens and robes. The SupremeSoft Deluxe and Pure Spa Deluxe ranges will include extra-large treatment towels with or ... More
23 May 2023
Yon-Ka ’s Vital Defense Multi-Protection Mist is a revolutionary product that offers complete protection for the skin against pollution and various light rays – the two leading causes of premature ageing and skin issues. The ... More
22 May 2023
The Lodge at Woodloch is a five-star, adults-only destination spa resort located in the Poconos in Pennsylvania, on the east coast of the United States. It’s considered one of the top destination spas in the ... More
19 May 2023
RKF Luxury Linen is a French textile company specialising in the design of premium branded linen for luxury hotels, spas and beauty institutes. While RKF has long been a leader in the development of technology-driven ... More
19 May 2023
Italian skincare specialist Pietro Simone has launched a new menu at his House of Pietro Simone in Soho, New York, and his London clinic at the boutique Mayfair hotel Flemings. With an education-first approach, the ... More
17 May 2023
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction. Created ... More
     
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Fashionizer Spa's sustainable Eco Smooth fabric now available in new styles and colourways
Two years after Fashionizer Spa launched its durable, breathable and comfortable eco- friendly fabric Eco Smooth, the company is pleased to announce two new styles created in the fabric. ... more
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Spa Life UK
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PRODUCT NEWS
New spa software Agilysys Spa launches at 2023 ISPA Conference
17 May 2023 . BY Megan Whitby
Agilysys Spa has been developed to help operators continuously optimise how they accept and manage reservations / Shutterstock/NDAB Creativity
Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence.
– Frank Pitsikalis
Agilysys Spa is a next-era cloud-native spa solution featuring capabilities that equip spa operators to continuously optimise how they accept and manage reservations based on financial outcomes as well as guest and staff satisfaction.

Created by Agilysys, the new software launched at the 2023 ISPA Conference at the Mandalay Bay Hotel in Las Vegas.

“Agilysys Spa is the result of close collaboration between the former ResortSuite team and the spa team at Agilysys,” said Frank Pitsikalis, founder and former CEO for ResortSuite, (which Agilysys acquired in 2022).

Pitsikalis now serves on Agilysys’ leadership team as vice president of product strategy and hotels.

He continued: “At last year’s ISPA we helped customers and prospects understand what ResortSuite’s recent acquisition by Agilysys would bring to the industry. This year, we’re demonstrating in Agilysys Spa the tangible advantages of our teams becoming one.

“The 2022 ISPA US Spa Industry Study estimates more than 45,000 spa-related job vacancies across the US, making it essential to leverage smart technology to optimise decisions regarding which services to offer at which times based on historical trends, near-real-time demand and capacity constraints.

“Adding intelligence on hotel occupancy patterns by guest volume and by guest persona further strengthens decision intelligence. That is a key advantage we deliver in Agilysys Spa.”

Some of Agilysys Spa’s key capabilities include:

Intelligent Spa Management services that use data to help spa operators grow revenue based on yield-management insights that include real-time availability, optimised pricing and maximised therapist and treatment room utilisation. The system equips operators to easily adjust appointments and minimise gaps across all booking channels.

Minimum Gap Allowance Protection to optimise capacity utilisation and revenue when spas allow patrons to book reservations online. Smart resource management within Agilysys Spa ensures that reservation times, service types and skill profiles of available staff are intelligently coordinated to prevent gaps of unused time and unused staff service delivery capabilities. For online bookers, Agilysys Spa presents reservation choices only for ‘best use’ services and times based on historical and predictive intelligence that continuously aligns demand with capacity to optimise revenue across available time.

Multi-Experience Booking, which enables guests to book spa reservations as they book hotel reservations, from a common screen view in the same session without switching systems.

Mobile Convenience, empowering guests to check in and check out from spa services at their convenience using their mobile devices, as well as adjust appointments, complete intake information and purchase spa products.

Retail Revenue Optimisation, which enables spa employees to easily add retail sales to the guest’s spa experience to extend treatment benefits and heighten positive customer experiences.

Seamless Guest Data through integration with property management system (PMS) solutions, including Agilysys PMS. Sharing guest information with PMS systems gives staff a more comprehensive view of each guest and their interactions across the property and over time so that offers and experiences can be personalised based on a deeper knowledge of guest preferences.

“Understanding the entire guest experience is vital to understanding how optimal spa operations can heighten Return on Experience for each guest personally,” said Pitsikalis.

“Agilysys Spa delivers best-in-class performance for spa operations and delivers even deeper insights when connected seamlessly with other applications in the Agilysys end-to-end hospitality ecosystem or with solutions from other providers.”
PRODUCT NEWS
Bulgari Spa London partners with Mauli Rituals to launch new sound therapy rituals
Ayurvedic spa and wellness brand Mauli Rituals has launched four new treatments centred around female wellbeing at The Bulgari Spa London in Knightsbridge.
Antoine Lamarche named CEO of Multaler Group, parent company of Yon-Ka Paris
Antoine Lamarche has been promoted to CEO of the Multaler Group, parent company of family- owned French skincare and spa brand Yon-Ka Paris.
Salt Chamber launches The Wellness Suite at ISPA 2023
Halotherapy supplier Salt Chamber has unveiled a flexible new salt therapy wellness experience called The Wellness Suite.
BC SoftWear unveils new premium range following boom in demand for luxury spa textiles
UK-based hotel and spa textiles supplier BC SoftWear has introduced a new ultra luxury range of spa linens and robes.
New treatment menu launches at Pietro Simone’s New York and London clinics
Italian skincare specialist Pietro Simone has launched a new menu at his House of Pietro Simone in Soho, New York, and his London clinic at the boutique Mayfair hotel Flemings.
Swissline introduces pro-ageing Décolleté and Bust Beautifying Serum
The neck and décolletagé are often considered areas on the body where signs of ageing show sooner than others due to thinner skin, fewer oil-producing glands and regular exposure to the sun.
Starpool develops Zerobody Cryo as alternative to cryotherapy
Italian wellness supplier Starpool has unveiled the Zerobody Cryo device to deliver comfortable cold therapy for spa, wellness and sports facilities.
ISPA, We Work Well and Canyon Ranch co-host charity hike in aid of Leukemia & Lymphoma Society
On 8 May, members of the spa community headed to the 2023 ISPA Conference and Expo in Las Vegas came together to take part in a pre-event charity hike.
Phytomer grows organic Cyfolia range with duo of pro-ageing products
French marine skincare brand Phytomer has expanded its organic Cyfolia range with two new products; Cyfolia Youth and Cyfolia Contour.
SpaSoft announces Erica Mullery as president
Spa and activity management software provider SpaSoft has appointed Erica Mullery as its new president.
Sothys and Temple Spa partner with Hotel Sofitel London Heathrow spa
The spa at the Hotel Sofitel London Heathrow has reopened to guests with a brand new treatment menu following a three-year closure due to the pandemic and lockdowns.
Seed to Skin makes UK debut at The Carlton Tower Jumeirah’s Peak Fitness Club and Spa
Premium London hotel The Carlton Tower Jumeirah has unveiled a new partnership with Seed to Skin Tuscany, the botanically-focused and science-led Italian skincare and spa line.
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COMPANY PROFILES
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01-01 Jun 2023

Forum HOTel&SPA

Four Seasons Hotel George V, Paris, France
01-04 Jun 2023

Rimini Wellness

Rimini Exhibition Center, Rimini, Italy
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